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Mitel 8560 User Manual

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M I T E L
8560/8660
Phone User Guide

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Table of Contents
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  Summary of Contents for Mitel 8560

  • Page 1 M I T E L 8560/8660 Phone User Guide...
  • Page 3: Feature Buttons

    Answers calls. OUTGOING Selects an outgoing line for external calls. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –...
  • Page 4: Placing A Page Announcement

    Placing a Page Announcement 1. Press the PAGE button. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 5 For sales, service, or technical support, contact your local authorized provider: Enter provider information above. If you do not know the contact information for your local provider, use the “Strategic Partners & Resellers – Mitel Partner Locator” link at the top of the Mitel home page (www.mitel.com) to find a location near you.
  • Page 6: Programming Emergency Numbers

    Maintenance and Repair There are no user serviceable parts inside the phones. For repairs, return the phone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.
  • Page 7: Power Requirements

    Contact your system administrator for more information. The IP phone requires any one of the following power supplies: • Inter-Tel Power Supply Unit, part number 806.1114 or 806.1117 (Europe), or Mitel Universal Power Supply Unit, part number 828.1766 •...
  • Page 8: Phone Usage

    This equipment is not for connection to the telephone network or public coin phone service. It is only for use when connected to Mitel systems. WARNING When using your phone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: •...
  • Page 9 For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett...
  • Page 11: Table Of Contents

    Activating Door Relay ............19 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Contents Page vii...
  • Page 12 System Forwarding ............35 Page viii Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 13 Enabling or Disabling the Page Feature ......... . 53 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Contents Page ix...
  • Page 14 Troubleshooting Tips ............60 Index Page x Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using your 8560 Telephone or 8660 IP Phone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features.
  • Page 16: About Your Phone

    1 – Handset 5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Menu buttons 8 – Speaker Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 17: Feature Descriptions

    • Call information (during a call) • Message indication (after messages are received) Following are the feature display abbreviations: Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Abbreviation Word or Phrase ACCT CODE Account Code Conference DEST...
  • Page 18: Message Indicator Lamp

    You have a waiting message or callback message. You are on a call or using a feature. Your phone is idle. page 14 for instructions. for information about handsfree calls. See “Listening to Background Music” Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Description...
  • Page 19: Feature Buttons

    ANSWER OUTGOING Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code.
  • Page 20: Phone Connectors

    LAN/Power port: Connects to a network hub or a switch (8660 IP Phones only). Page 6 Back of Phone Headset port Handset port PC ports 1-3 24V Power port LAN/Power port (8660 IP Phone only) Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 21: 8660 Ip Phone Exceptions

    8660 IP Phone Exceptions The 8660 IP phone looks and functions almost identically to the 8560 Telephone, with the following exceptions: • The 8660 IP Phone has additional ports on the back that are used for Internet and power connections (see •...
  • Page 22: Headset Instructions

    2. Dial 317 to turn the headset on. HEADSET MODE ON appears. To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. Page 8 (Speaker) to connect to or disconnect from calls. page Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 23: Personalizing Your Phone

    3. Press select the ring tone. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 (Up) to increase the volume, or press (Up) or (Down) or 1 to 9 to listen to ring tones. (Speaker), #, the ACCEPT menu button, or lift and replace the handset to...
  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 (Up) or (Down) to adjust the contrast. (Speaker). Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 25: Using The Dialpad Buttons To Enter Characters

    5. Press MSG to switch to Numeric Mode. 6. Press 3. 7. Press 1. 8. Press Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 page 34). for a colon (:). Number of Times Dialpad Button is Pressed &...
  • Page 26 Number of Times Dialpad Button is Pressed & Á Á É é Í Í Ñ Ó Ú Ü Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Æ Ç à â æ Ê Ë è é ê î ï ó...
  • Page 27 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Personalizing Your Phone Page 13...
  • Page 28: Using Programmable Buttons

    The extension is in Do-Not-Disturb (DND). The extension has a call ringing in. The extension is causing a “Station Off-Hook” system alarm. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Codes” and “Default Feature Codes” on page Description...
  • Page 29: Additional Programmable Buttons

    • (8560 Telephones only) Direct Station Selection/Busy Lamp Field (DSS/BLF) units • (8560 Telephones only) Mitel Programmable Key Module (PKM) 50 (aka the Model 8450 DSS/BLF unit) • (8560 Telephones only) Mitel PKM 16 (aka the Model 8416 Mini-DSS unit) Default Access Codes The following are default system access codes.
  • Page 30: Default Feature Codes

    Display Time And Date Do-Not-Disturb These features shown may or may not be enabled for your system. Page 16 If your system administrator changes any of the Feature Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page Code New Code...
  • Page 31 Queue (Callback) Request Record-A-Call Redial Redirect Call Reminder Message Reminder Message – Cancel Remote Programming Reverse Transfer (Call Pick-Up) Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Feature Page Personalizing Your Phone Code New Code Page 17...
  • Page 32: Viewing Button Assignments

    To reset the feature buttons to the default values: With the handset on-hook, dial 395. FEATURE KEYS DEFAULTED appears. Page 18 Feature (Speaker) to exit. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Page Code New Code...
  • Page 33: Resetting The Phone To The Default Settings

    To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 page (Special), and then dial 399. Personalizing Your Phone page...
  • Page 35: Answering And Placing Calls

    See “Placing Calls On Hold” on Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 page 31. After disabling Handsfree Mode, you can use your (Speaker) to answer a call while using a headset, or to ““Answering Waiting...
  • Page 36: Using Automatic Call Access

    Page 22 (Speaker). When Automatic Call Access is turned off, you must press the page page 22." Your system administrator creates Answer (Speaker). Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 page 51). The call is redirected...
  • Page 37: Placing Calls

    Stay on the line and wait for the extension to become available. Do not hang up. If Camp-on is enabled, you hear Music-on-Hold while you are waiting. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Answering and Placing Calls “Requesting a Callback (Queuing the Phone)” “Using Camp-on”...
  • Page 38: Off-Hook Voice Announce

    Contact your system administrator for more information about using Select Line Group or ARS access codes. Applies to 8560 Telephones only. This feature may or may not be enabled for your system. Page 24 allows you to talk to the phone user on his or her handsfree...
  • Page 39: Redialing A Number

    To redial the saved number: After selecting a line, press REDIAL. The number is redialed. NOTE Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 If there is no redial number available, the display shows NO NUMBER TO DIAL. Answering and Placing Calls...
  • Page 40: Using Speed Dial

    (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial bins. (Up) or (Down) to scroll through the speed-dial bins, and then press # page 27 “. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 page...
  • Page 41: Deleting Station Speed-Dial Entries

    • Enter the speed-dial location (000 to 999 or 0000 to 4999). Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 (Up) or (Down) to scroll through the speed-dial bins. (Up) or (Down) to scroll through the speed-dial bin.
  • Page 42: Using The Directory

    9 W X Y Z w x y z ÿ Scroll to next entry Scroll to previous entry Cancel search Activate selection Move the cursor to the left, deleting existing characters Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 43: Using Account Codes

    Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll The IC directory may display two similar entries, one without an asterisk and one with an asterisk.
  • Page 45: Call Features

    While on a call, press MUTE. MICROPHONE MUTE ON appears. When the microphone is muted, the Mute button lamp is lit. Press the UNMUTE menu button or MUTE again to unmute the microphone. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Call Features Page 31...
  • Page 46: Placing Calls On Hold

    To return to a call that is on hold: Press HOLDING appears. Entering a Hookflash Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press button.
  • Page 47: Transferring Calls

    The call is transferred to the phone you are using and you are connected to the caller. See “Hunt Groups” on hunt groups. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Call Features page 38 for more information. page 55...
  • Page 48: Viewing Your System Information

    If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press Page 34 (Special), and then dial 300. (Special), and then dial 379. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 49: Forwarding Calls

    2. Enter the extension number, or press the OUTGOING button or the Outgoing access code (default code is 8), and then dial the telephone number. You can press the MESSAGE CENTER menu button to forward calls to the Message Center (voice...
  • Page 50: Using Dynamic Extension Express

    A recall occurs when a feature cannot be completed or the feature times out, and the call returns to the originating extension. For example, a holding call will recall the extension where it was placed on hold when the hold timer expires. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 51 CANCELLED appears on the display for your main extension. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Calls simultaneously ring your desk phone and mobile phone, before going to voice mail. Calls ring your desk phone first, and then ring both your desk phone and mobile phone, before going to voice mail.
  • Page 52: Placing Conference Calls

    To return to the conference: Press the flashing CALL button. CONFERENCE WAS HOLDING appears, and you are reconnected to the conference. Page 38 (Hold), and then hang up. ENTER EXTENSION NUMBER Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 53: Ending A Conference And Placing All Parties On Hold

    This feature may or may not be enabled for your system. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 (Hold). CONFERENCE PARTIES ON HOLD (Hold) twice for internal parties or the applicable CALL button for external (Special), and then dial 385 or press the RECORD-A-CALL If your system administrator assigns the Record-a-Call voice mailbox destination, you do not need to enter the voice mailbox number.
  • Page 54: Using Group Listen

    (SPEAKER) while on either the handset or headset you (Special), and then dial 312. GROUP LISTEN ON appears, (Up) or (Down) or the >> (Next) or << (Previous) menu buttons to scroll Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 (SPEAKER) button...
  • Page 55: Using Secondary Extension Buttons

    # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Secondary Extension buttons must be programmed by your system administrator. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Call Features Secondary Extension Page 41...
  • Page 56: Using Configuration Assistant

    You need a Configuration Assistant extension number to use this feature. Contact NOTE your system administrator for more information. Changing Your Station Password Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure. To change your Station password: 1. Dial 392. ENTER PASSWORD appears.
  • Page 57: Changing The Dynamic Extension Express Settings

    Disable (only if DND is enabled) Hang up, or press the Star button (*) to return to the main menu. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 page 36 for more information. page 59 for more information about using DND.
  • Page 58: Changing The Manual Call Forwarding Settings

    Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 44 page 35 for more information about Manual Call Forwarding. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 59: Using Remote Programming

    Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.
  • Page 60: Changing The Dnd Settings

    DND. page 42 for details on setting up a page 35 for more information about Manual Call Forwarding. page 42 for details on setting up a Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 61: Changing Your Station Password

    5. Dial 392. 6. Enter the new password followed by #. 7. Enter the new password again followed by #. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Call Features page 42 for details on Page 47...
  • Page 63: Messages

    For example, refer to the Enterprise Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide (on the Mitel Web site (http://edocs.mitel.com).
  • Page 64: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 50 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 65: Using Do-Not-Disturb

    To turn off DND: Press the DND menu button, and then press DND OFF. DO-NOT-DISTURB OFF appears. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 New Message Code (Up) or (Down) to scroll through the messages. page 11 for dialpad character descriptions.
  • Page 66: Using Reminder Messages

    Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd Take Medication Make Reservation Review Schedule Lunch Reminder (Up) or (Down) to scroll through the messages. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 New Message...
  • Page 67: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your phone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Number Description Messages Page 53...
  • Page 69: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Hunt Groups page Page 55...
  • Page 70: Logging Out Of Acd Hunt Groups

    The feature is not available at your phone. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 71: Diverting Hunt Group Calls

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Hunt Groups page 39 for more Page 57...
  • Page 72: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 58 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 73: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your phone.
  • Page 74: Troubleshooting Tips

    Contact your system administrator for more information. Before assigning the speed-dial number to a programmable button, you must store the number with either a Station or System Speed Dial bin. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Possible Solution...
  • Page 75 (388), the display shows NO CALL TO HANDOFF. Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010 Problem The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: •...
  • Page 77: Index

    Call Logs, using 40 Callback, requesting (queuing the phone) 23 Caller ID Information displaying 34 viewing 34 Mitel 8560/8660 Phone User Guide – Issue 14, May 2010 ® Calls answering 21 anwering 21 camping-on to phone 23 conference, placing 38...
  • Page 78 56 types 55 Uniform Call Distribution (UCD) 55 wrap-up timer 56 Individual Hold, using 32 Internal Calls, placing 23 Inter-Station Messages, deleting 50 IP Phone Exceptions 7 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 79 Phone to the Default Settings, resetting 19 PKM 16 15 PKM 50 15 Programmable Buttons 4, 14 porgramming 18 programming 18 resetting 18 using 14 viewing button assignments 18 Mitel Model 8560/8660 User Guide – Issue 14, May 2010 ® Index...
  • Page 80 7 troubleshooting 60 Voice Messages deleting 50 leaving 49 listening to 50 Volume Levels 9 Volume Levels, changing 9 Waiting Calls, answering 21 Welcome 1 Wrap-Up Timer, stopping 56 Mitel ® 8560/8660 Phone User Guide – Issue 14, May 2010...
  • Page 82 Part No. 550.8113 Issue 14, May 2010 A661/9224A...

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8660