Mitel 8560 User Manual
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Mitel 8560 User Manual

Mitel 8560 User Manual

Endpoint user guide
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M I T E L
Model 8560/8660
Endpoint User Guide

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  • Page 1 M I T E L Model 8560/8660 Endpoint User Guide...
  • Page 3 Answers calls. OUTGOING Selects an outgoing line for external calls. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –...

  • Page 4: Viewing And Responding To Messages

    Placing a Page Announcement 1. Press the PAGE button. 2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use Model 8560/8660 endpoints. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Important Safety Instructions And Precautions

    The Waste of Electrical and Electronic Equipment (WEEE) Directive (2002/96/EC) was established by the European Union to minimize negative impact on the environment, control hazardous substances, and curtail landfill expansion by using the best available recovery and recycling techniques. Page ii Description Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 7: Power Requirements

    Check with your system administrator to see which software version your telephone system currently uses and if there are any feature restrictions for your system. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Power Requirements , Part Number 901.0407 Software Compatibility...
  • Page 8 Page iv Endpoint Usage Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 page iii.

  • Page 9: Notice To Canadian Customers

    For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett...

  • Page 11: Table Of Contents

    Switching Keymaps ............. 15 Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Contents Page vii...
  • Page 12 Viewing Caller ID Information ........... . . 30 Page viii Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...
  • Page 13 Diverting Hunt Group Calls ........... . 45 Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Contents Page ix...
  • Page 14 Troubleshooting Tips ............48 Index Page x Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using your Model 8560/8660 endpoint. The Quick Reference Guide located at the beginning of this user guide is an overview of frequently used features. Your endpoint should be powered on and ready to use. If the display is blank, or if the display name, extension number, or time or date are incorrect, contact your system administrator for assistance.

  • Page 16: About Your Endpoint

    1 – Handset 5 – Programmable buttons 2 – Display 6 – Dialpad buttons 3 – Message Indicator lamp 7 – Feature buttons 4 – Menu buttons 8 – Speaker Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 17: Feature Descriptions

    • Call information (during a call) • Message indication (after messages are received) Following are the feature display abbreviations: Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Abbreviation Word or Phrase ACCT CODE Account Code Conference DEST...

  • Page 18: Message Indicator Lamp

    You have a waiting message or callback message. You are on a call or using a feature. Your endpoint is idle. for information about handsfree calls. See “Listening to Background Music” Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Description page 11 for instructions.

  • Page 19: Feature Buttons

    ANSWER OUTGOING Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Action Activates features while on active calls. Depending on how your system is configured, you may need to press this button before you dial a feature code.

  • Page 20: Endpoint Connectors

    • LAN/Power port: Connects to a network hub or a switch (Model 8660 only). IP Endpoint Exceptions The Model 8660 IP endpoint looks and functions almost identically to the Model 8560, with the following exceptions: • The Model 8660 has additional ports on the back that are used for Internet and power connections (see •...

  • Page 21: Endpoint Signals

    You can adjust the volume levels of the handset receiver or headset. See “Changing Volume Levels” on Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 page page Getting Started...

  • Page 22: Headset Instructions

    To turn off Headset Mode and activate the handset and speakerphone: Dial 317. HEADSET MODE OFF appears. The handset or speakerphone is now activated. Page 8 (Speaker) to connect to or disconnect from calls. page Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 23: Personalizing Your Endpoint

    3. Press select the ring tone. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 (Up) to increase the volume, or press (Up) or (Down) or 1 to 9 to listen to ring tones. (Speaker), #, the ACCEPT menu button, or lift and replace the handset to...

  • Page 24: Adjusting The Display Contrast

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 10 (Up) or (Down) to adjust the contrast. (Speaker). Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 25: Assigning Features To Programmable Buttons

    Automatic Route Selection Extension Numbers Attendant Endpoint Extensions Hunt Groups Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 “Default Access Codes” below and “Default Feature Codes” on page Code Type 911 (999/112 Europe) 92001 to 92208 Code Type...

  • Page 26: Default Feature Codes

    These features shown may or may not be enabled for your system. Page 12 If your system administrator changes any of the (Special) to activate the feature before you enter the feature code. Feature Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Page Code New Code...
  • Page 27 Ring Tone Selection Station Monitor Station Speed Dial Station Speed Dial – Programming Steal Call System Forward – Off Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Feature Page Personalizing Your Endpoint Code New Code Page 13...

  • Page 28: Programming Dss/Blf Buttons

    You can use You can use programmable buttons as Direct Station Selection/Busy Lamp Field (DSS/BLF) buttons. DSS/BLF buttons must be enabled by your system administrator. The Model 8560 supports the Model 8450 DSS/BLF unit, which has 50 programmable buttons, and the Model 8416 Mini-DSS unit, which has 16 NOTE programmable buttons.

  • Page 29: Resetting Programmable Buttons

    With the handset on-hook, dial 399. The display shows either ALTERNATE (or) STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 page (Special), and then dial 399. Personalizing Your Endpoint page page...

  • Page 31: Answering And Placing Calls

    AUTO TRNK ACCESS ON appears. Dial 360 to turn Automatic Call Access for incoming external calls off. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 page 27. After disabling Handsfree Mode, you can use (Speaker) to answer a call while using a headset, or to ““Answering Waiting...

  • Page 32: Redirecting Calls

    This feature may or may not be enabled for your system. Page 18 page page 17." 39). The call is redirected to the destination specified. Your system administrator creates Answer (Speaker). Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 33: Placing Internal Calls

    (If you hear music or if the endpoint is in DND mode, your off-hook voice announce call will not go through.) This feature is not available if your endpoint has the Ring Intercom Always feature enabled. Applies to Model 8560 only. This feature may or may not be enabled for your system. Mitel ®...

  • Page 34: Placing External Calls

    See “Using Account Codes” on page If there is no redial number available, the display shows NO NUMBER TO DIAL. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 35: Using Speed Dial

    Do not use hyphens or colons in stored speed-dial numbers. 7. Press # to save the location. STN SPD BIN # <number> UPDATED appears. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 (Up) or (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial locations.

  • Page 36: Using The Dialpad Buttons To Enter Characters

    Number of Times Button is Pressed English/Spanish Characters Japanese (Katakana) Characters & ’ ñ (Speaker), #, or lift the handset to save the entry. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 23) and Do-Not-Disturb (see “Using long...

  • Page 37: Dialing Station Speed-Dial Numbers

    Enter the speed-dial location (0 to 9 for Station Speed-Dial or 000 to 999 or 0000 to 4999 for System Speed Dial). Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 (Up) or (Down) to scroll through the speed-dial locations, and then page 23 “.

  • Page 38: Using The Directory

    9 W X Y Z w x y z ÿ Scroll to next entry Scroll to previous entry Cancel search Activate selection Move the cursor to the left, deleting existing characters page Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 39: Using Account Codes

    Dial 391, and then press #. ACCOUNT CODE CLEARED appears. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 (Up) or (Down) to scroll through the entries. The IC directory may display two similar entries, one without an asterisk and one with an asterisk.

  • Page 41: Call Features

    Speakerphone Mode. This feature may or may not be enabled for your system. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 improves transmission quality while on a speakerphone (Special), and then press .(Speaker). (Special), and then dial 310. The speakerphone will return to standard mode...

  • Page 42: Using Ring Intercom Always

    (Special), and then dial 335. ENTER EXTENSION NUMBER appears. (Hold), and then lift the handset or press (Special), and then dial 330 or press the FLASH menu Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 (Speaker). <Caller> WAS...

  • Page 43: Transferring Calls

    To display your user information and the date and time: Press Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 page 31 page 43 for more information about using hunt groups. (Special), and then dial 300.

  • Page 44: Viewing Caller Id Information

    . FWD ALL CALLS TO <number> appears. (Speaker), or lift and replace the handset. ANY Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Code/Menu Button NO ANSWER BUSY NO ANSWER/BUSY...

  • Page 45: System Forwarding

    2. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. The party must then press the flashing CNF button to connect to the conference. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Call Features Page 31...

  • Page 46: Dropping Out Of A Conference

    (Special), and then dial 385 to turn Record-A-Call on or If your system administrator assigns the Record-a-Call voice mailbox destination, you do not need to enter the voice mailbox number. (Special), and then dial 385. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 You can then...

  • Page 47: Using Group Listen

    This feature may or may not be enabled for your system. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 (SPEAKER) button lamp is unlit, even though the (SPEAKER) while on either the handset or headset you (Special), and then dial 312 to turn group listen on. GROUP (Up) or (Down) to scroll through the entries.

  • Page 48: Using Secondary Extension Buttons

    To change the station password from another phone, see “Using Remote Programming to Change the Password” on Secondary Extension buttons must be programmed by your system administrator. Page 34 page Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Secondary Extension...

  • Page 49: Using Remote Programming To Change The Password

    To use Remote Programming to turn off DND: Follow previous steps 1 through 4, and then dial 371. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 page 39 for more information about using DND. Call Features Page 35...

  • Page 50: Using Remote Programming To Forward Calls

    6. Enter either an extension number or 8 followed by a telephone number. To turn off Call Forwarding: Dial 355, and then hang up. Page 36 page 30 for more information about Manual Call Forwarding. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 51: Messages

    2. Enter the extension number. MESSAGE LEFT FOR <name> appears. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 page Because a variety of voice mail products work with the Mitel 5000 system, this guide does not include voice mail instructions. For voice mail instructions, refer to the voice mail user guide for your system.

  • Page 52: Viewing And Responding To Messages

    To delete waiting inter-station messages: 1. Press MSG or the VIEW MESSAGE menu button. MSG <message information> appears. 2. Press * or the DELETE menu button to delete the displayed message. Page 38 Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 53: Using Do-Not-Disturb

    To turn off DND: Press the DND menu button, and then press DND OFF DO-NOT-DISTURB OFF appears. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 New Message Code (Up) or (Down) to scroll through the messages. page 22 for dialpad character descriptions.

  • Page 54: Using Reminder Messages

    Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd Take Medication Make Reservation Review Schedule Lunch Reminder (Up) or (Down) to scroll through the messages. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 New Message...

  • Page 55: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your endpoint: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Number Description Messages Page 41...

  • Page 57: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Hunt Groups page Page 43...

  • Page 58: Logging Out Of Acd Hunt Groups

    The feature is not available at your endpoint. • You already have four parties in your call. • Not enough system circuits are currently available. • The Agent Help Extension is in DND. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...

  • Page 59: Diverting Hunt Group Calls

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Hunt Groups page 32 for more information Page 45...

  • Page 61: Troubleshooting

    INVALID FEATURE CODE INVALID EXTENSION NUMBER NO UPDATE PERFORMED Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Message The feature is enabled but other feature-related conditions were not met. Retry and make sure that all feature-related conditions are met.

  • Page 62: Troubleshooting Tips

    Contact your system administrator for more information. Before assigning the speed-dial number to a programmable button, you must store the number with either a Station or System Speed-Dial code. Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008 Possible Solution...
  • Page 63 3-20 forwarding 4-30 logs, using 4-33 muting the microphone 4-28 picking up (reverse transferring) 4-29 Mitel Model 8560/8660 User Guide – Issue 12, October 2008 ® placing internal (IC) 3-19 recording 4-32 transferring 4-29 waiting 3-17 Camp-on, using 3-19...
  • Page 64 7-47 leaving 5-37 Messages voice, listening to 5-38 pages 5-41 Reminder 5-40 viewing 5-38 Microphone, muting 4-28 Music, listening to 2-10 Mute, using 4-28 Numbers, redialing external 3-20 Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...
  • Page 65 Hold 4-28 information, displaying 4-29 time and date, setting 7-48 Time and date, system 7-48 Tips comfort and safety 1-7 troubleshooting 7-48 Transferring calls 4-29 Troubleshooting tips 7-48 Mitel Model 8560/8660 User Guide – Issue 12, October 2008 ® Index...
  • Page 66 Index Voice messages deleting 5-38 leaving 5-37 listening to 5-38 Page 52 Volume levels 2-9 Waiting calls, answering 3-17 Wrap-up timer, stopping 6-44 Mitel ® Model 8560/8660 User Guide – Issue 12, October 2008...
  • Page 68 Part No. 550.8113 Issue 12, October 2008 AYYY/YYYYA...

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