Index - Mitel 8500 Endpoint User Manual

Index

A
Account codes, using 17
Agent Help
accepting or rejecting 37
requesting 36
Agent, ACD hunt group 35
Answering calls 13
Audio problems 39
Automatic Access, using 13
B
Background music, listening to 8
Barge-in, using 37
Buttons
DSS/BLF 11
feature 4
C
Call Forward
Manual 22
System 22
using 22
Callback, requesting 14
Calls
answering 13
camping-on to endpoint 15
conference, placing 22
endpoint, queuing for 14
external, placing 15
forwarding 22
muting the microphone 20
picking up (reverse transferring) 21
placing internal (IC) 14
recording 24
transferring 20
waiting 13
Camp-on, using 15
Changing
keymaps 12
volume levels 7
Codes
account 17
Mitel Model 8500 User Guide – Issue 12, October 2008
®
default system access 8
feature, default 9
Outgoing Call access 15
Comfort and safety tips 5
Conference calls
adding a party to 23
dropping out of 23
ending 23
placing 22
transferring 23
Contacts, information 39
D
Default
settings, returning the endpoint to 12
system access codes 8
Dialpad buttons 3
Direct Station Selection/Busy Lamp Field (DSS/BLF) 11
Diverting hunt group calls 37
Do-Not-Disturb, using 31
E
Endpoint
changing volume levels 7
comfort and safety 5
default settings, returning to 12
error tones 5
features
dialpad buttons 3
feature buttons 4
programmable buttons 8
Ring/Message Indicator 3
ring tone, selecting 7
signals 5
viewing angle, changing 7
Error tones, endpoint 5
Extension numbers 8
External calls, placing 15
F
Feature
buttons 4
codes, using 9
Index
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