Mitel 8528 User Manual
  1. Manuals
  2. Brands
  3. Mitel Manuals
  4. Telephone
  5. MIVOICE 8528
  6. User manual

Mitel 8528 User Manual

5000 communications platform (cp)
Hide thumbs Also See for 8528:
Table of Contents

Advertisement

Quick Links

See also: Quick Reference Manual
M I T E L
5000 Communications Platform (CP)
8528 Telephone
Title space availble here. Title space availble here.
Title space availble here. Title space availble here.
Title space availble here. (Frutiger 57Cn 16pt)
User Guide

Advertisement

Table of Contents
loading

Related Manuals for Mitel 8528

Summary of Contents for Mitel 8528

  • Page 1 M I T E L 5000 Communications Platform (CP) 8528 Telephone Title space availble here. Title space availble here. Title space availble here. Title space availble here. Title space availble here. (Frutiger 57Cn 16pt) User Guide...

  • Page 3: Feature Buttons

    Toggles between Alpha Mode and Numeric Mode when entering dialpad characters. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Commonly Used Feature Codes Contact your system administrator for more information about system features. Feature ACD Agent – Log In/Out Automatic IC Call Access –...

  • Page 4: Mitel ® 8528 Telephone User Guide – Issue 3, February

    2. Enter the page-zone number (0 to 9). 3. After the tone, make your announcement, and then hang up. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 (Message) (Message) to scroll through (Message), you automatically place a Press...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the Mitel 8528 Telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Programming Emergency Numbers

    (servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Power Requirements

    (PKM IM), make sure the PKM IM is connected to the proper power supply before powering on. Contact your system administrator for more information. When a PKM IM is attached to the telephone, the telephone requires the Mitel Universal 24 VDC power adapter, part number 50005300.

  • Page 8: Telephone Usage

    This equipment is not for connection to the telephone network or public coin telephone service. It is only for use when connected to Mitel systems. WARNING When using your telephone equipment, basic safety precautions should always be followed to reduce the risk of fire, electric shock and injury to persons, including the following: ...
  • Page 9 For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 We, Mitel Networks LTD. Of, Mitel Castlegate Business Park Portskewett...

  • Page 11: Table Of Contents

    Resetting the Telephone to the Default Settings ........
  • Page 12 Placing Internal Calls ............25 Requesting a Callback (Queuing the Telephone) ....... 25 Using Camp-on .
  • Page 13 Changing the Station Passcode..........53 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Contents Page xiii...
  • Page 14 Troubleshooting Tips ............68 Index Page xiv Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 15: Getting Started

    Getting Started Welcome The instructions in this guide are for using the Mitel 8528 Telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

  • Page 16: About Your Telephone

    Your telephone is equipped with a two-line display, a hearing aid-compatible handset, a Message Indicator lamp, an internal speaker and microphone, and three types of buttons. The 8528 Telephone is shown here. See “Telephone Feature Descriptions” on information about the telephone features.

  • Page 17: Telephone Feature Descriptions

    The speaker provides audio for handsfree calls and background music. See “Using Handsfree Mode” on page 31 page 12 for more information about background music. The 8528 Telephone uses enhanced speakerphone (both parties cannot talk at the NOTE same time). Mitel ®...

  • Page 18: Feature Buttons

    “Using the Dialpad Buttons to Enter Characters” on page Connects to your voice mailbox and flashes to notify you of waiting messages. Toggles between Alpha Mode and Numeric Mode when entering dialpad characters. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 19: Programmable Buttons

    Outgoing Software Updates When the telephone is plugged in for the first time or after a system upgrade, it may update its firmware. The upgrade process can take up to 13 minutes. During the upgrade, all lamps flash on and off, and the display shows that an upgrade is in process. Do not unplug the telephone during the upgrade.

  • Page 20: Telephone Signals

     If your telephone does not have a lamp under the speaker button, the large message indicator lamp on the top right of the telephone indicates that the speakerphone is in use. Comfort and Safety Tips Observe the following comfort and safety tips when using the telephone: ...

  • Page 21: Headset Instructions

    Your telephone is designed to work with a headset that has a 4-pin, RJ-type connector. User satisfaction for any particular headset can be quite subjective, so Mitel recommends that you try before buying so you are more likely to be satisfied with the fit, quality, and cost of the solution.

  • Page 23: Personalizing Your Telephone

    Hold the base firmly, and then press the tabs on the sides of the stand to release and detach the base unit. Hinge the hooks on the base unit into the notches on the back of the telephone, and then snap into place as follows: ...

  • Page 24: Installing Designation Cards

    To remove the lens and install the fixed Mylar designation card: Remove the screw that holds the option module on the back of the telephone. Keep the screw in a safe place—you must use it in step 6.

  • Page 25: Changing Volume Levels

    To save the setting, press # or Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 (Up) to increase the volume or press (Up) and (Down) simultaneously. Handset volume 11 cannot be saved. (Up) or (Down) or 1 to 9 to listen to ring tones.

  • Page 26: Listening To Background Music

    Dial 301 to select either the primary or secondary language. The display shows text in the selected language. This feature may or may not be enabled for your system. Page 12 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 27: Using The Dialpad Buttons To Enter Characters

    6. Press 3. 7. Press 1. 8. Press Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 page 38). (Message) to switch from Alpha Mode to Numeric Mode. The (Hold) to move the cursor to the left and delete characters.
  • Page 28 Number of Times Dialpad Button is Pressed & Á Á É é Í Í Ñ Ó Ú Ü Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Æ Ç à â æ Ê Ë è é ê î ï ó...
  • Page 29 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Dialpad Characters — Japanese (Katakana) Number of Times Dialpad Button is Pressed Button Personalizing Your Telephone Page 15...

  • Page 30: Using Programmable Buttons

    You can also use the Programmable Key Modules (PKM) to add additional programmable buttons to your telephone. You can program buttons the same way as those on the associated telephone as described earlier in this section. Contact your system administrator for details.

  • Page 31: Acd Agent – Log In/Out

    “New Code” column for reference. Most of the following feature codes work when your telephone is idle. However, if NOTE you are on an active call or if the telephone is off-hook, you may need to press To delete the characters entered: Press...

  • Page 32: Automatic Ic Call Access – On/Off

    Hold – System Hookflash (Recall in Europe) Hot Desk On/Off Hunt Group – Remove Hunt Group – Remove/Replace Hunt Group – Replace Page 18 Feature Page Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Code New Code...

  • Page 33: Message – Cancel Left Message

    System Forward – On/Off System Speed Dial Switch Keymap Transfer To Hold Transfer To Ring View Programmable Button Assignments Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Feature Page Personalizing Your Telephone Code New Code Page 19...

  • Page 34: View Button Assignments

    STANDARD KEYMAP IS ACTIVE. To switch between keymaps during a call: Press Page 20 (Speaker) to exit. page page (Special), and then dial 399. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 page page page page page page...

  • Page 35: Activating Door Relay

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Personalizing Your Telephone Page 21...

  • Page 37: Answering And Placing Calls

    With the handset on-hook, dial 360 to turn on or off. AUTO TRNK ACCESS ON (or OFF) appears. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 (Speaker) to answer a call while using a headset, or to Calls” below. (Speaker). When Automatic Call Access is turned off, you must press the...

  • Page 38: Redirecting Calls

    Placing Emergency Calls WARNING Contact your system administrator and your local Mitel provider for important information about dialing emergency services before using your telephone. When dialing an emergency number (911 U.S. or 999/112 Europe), you do not have to press the Outgoing button or enter the Outgoing Call access code (8 is the default code).

  • Page 39: Placing Internal Calls

    Leave a message. See “Leaving Messages at Other Extensions” on Requesting a Callback (Queuing the Telephone) When you request a callback (queue the telephone), the system calls you when the extension is available and places a call to the telephone.

  • Page 40: Placing External Calls

    If you are prompted for an account code (indicated by a single beep), you must enter an account code before you can place your call. See “Using Account Codes” on page REDIAL. The system automatically Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 41: Using Speed Dial

     Press # to select the bin and dial the number. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 (Up) or (Down) to scroll through the speed-dial locations. (Up) or (Down) to scroll through the speed-dial bins.

  • Page 42: Deleting Station Speed-Dial Entries

    (Hold) repeatedly until the number is erased, and then press #. STN SPD (Up) or (Down) to scroll through the speed-dial bin. (Up) or (Down) to scroll through the speed-dial location. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 page 27...

  • Page 43: Using The Directory

    4. Press # while the display shows the entry to dial a number or activate a feature code. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Button Characters Represented 2 A B C a b c Ç â ä à å ç Ä Å á...

  • Page 44: Using Account Codes

    To set an account code for all calls placed from your telephone: Dial 391 followed by the account code, and then press #. ACCOUNT CODE ACCEPTED appears. This code is used for all calls made from your telephone until it is disabled. To disable the code: Dial 391, and then press #.

  • Page 45: Call Features

    While on a call, press microphone is muted, the Mute button lamp is lit. Press Mute again to unmute the microphone. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Mute on. MICROPHONE MUTE ON appears. When the Call Features Page 31...

  • Page 46: Placing Calls On Hold

    To return to a call that is on hold: Press HOLDING appears. Entering a Hookflash Some telephone companies require you to enter a hookflash (a quick hang up and release) for feature access. To enter a hookflash: While off-hook, press Page 32 (Hold).

  • Page 47: Transferring Calls

    1. Lift the handset, and then press 4. ENTER EXTENSION NUMBER appears. 2. Dial the extension or hunt group number where the call is ringing or holding. The call is transferred to the telephone you are using and you are connected to the caller. See “Hunt Groups” on Mitel ®...

  • Page 48: Viewing Your System Information

    If the name is unavailable, CANNOT ACCESS FEATURE appears. To show the outside party’s name/number: Press Page 34 (Special), and then dial 300. (Special), and then dial 379. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 49: Forwarding Calls

    Dial 354 to turn System Forwarding on. SYSTEM FORWARD ON appears. Dial 354 again to turn System Forwarding off. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Description All incoming calls are forwarded. All incoming calls are forwarded if not answered.

  • Page 50: Using Dynamic Extension Express

    Dial 362 or 364. PERSONAL ROUTING OFF appears on the display. To answer a call routed to your mobile or home phone: 1. Answer the call when it rings your telephone. After you speak, the Dynamic Extension Express prompt is played.

  • Page 51: Using The Handoff - Push/Pull Feature

    While on an active call on an associated destination device, lift the phone handset and dial 388. A confirmation tone is played and the call is pulled back to your telephone. If you enter the handoff feature code (388) and the display shows NO CALL TO...

  • Page 52: Receiving Message Waiting Indications

    You can use the callback number to easily call back into the system and speak to the messaging party or retrieve your voice mail message. Check with your administrator if you would like to take advantage of this feature. Page 38 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 53: Placing Ad Hoc Conference Calls

    Conferencing to differentiate it from the Meet-Me Conferencing feature introduced in v5.0 (see Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 conference call with up to three internal or external parties (for a total (Transfer), and then dial the extension number.

  • Page 54: Ending A Conference And Placing All Parties On Hold

    Press the Conf button, and then press HOLD appears. To toggle between the held callers: Press parties. Page 40 (Hold). CONFERENCE PARTIES ON (Hold) twice for internal parties or the applicable Call button for external Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 55: Using Meet-Me Conferencing

    Follow the instructions for “Joining a Meet-Me Conference“ on Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 for details.) page 50). Call Features...

  • Page 56: Joining A Meet-Me Conference

    During the conference, press the Transfer button, and then dial the extension number. Announce the conference (if desired), and then hang up. CONFERENCE TFR from <name> appears on the called party’s display. Page 42 page 41). Note the following: Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 57: Using Record-A-Call

    This feature may or may not be enabled for your system. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 (Special), and then dial 385. REQUESTING RECORD-A- If your system administrator assigns the Record-a-Call voice mailbox destination, you do not need to enter the voice mailbox number.

  • Page 58: Using Call Logging

    To delete individual call log entries: Press 0 to delete the displayed entry. This feature may or may not be enabled for your system. Page 44 (Up) or (Down) to scroll through the entries. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 59: Using Secondary Extension Buttons

    NOTES Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 The system administrator must set up the Call buttons for internal calls or you cannot use Secondary Extensions at the primary extension. You can use Secondary Extension buttons to notify you when a given number of calls are waiting at the primary extension.

  • Page 60: Using Hot Desking

    If you forget to log off and then attempt to log on elsewhere, the system automatically logs you off of the original phone so that you can log on to the new phone. Page 46 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 61: Using Configuration Assistant

    NOTE your system administrator for more information. Changing Your Station Passcode Before using Configuration Assistant, Mitel recommends that you change your default station (telephone) passcode to something more secure. To change your station passcode: 1. Dial 392. ENTER PASSCODE appears.

  • Page 62: Accessing Configuration Assistant

    Program mobile phone number [you do not have to enter the Outgoing feature code (8)] Hang up, or press the Star button (*) to return to the main menu. Page 48 page page page page 36 for more information. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 63: Changing The Dnd Settings

    Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 page 69 for more information about using DND. page 35 for more information about Manual Call Forwarding.

  • Page 64: Managing Meet-Me Conferencing Access Codes

    Check with your administrator if you would like to take advantage of this feature. Page 50 page 43 for more information about Meet-Me Conferencing. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 65: Using Remote Programming

    Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 66: Changing The Dnd Settings

    DND. page 47 for details on setting up a station page 35 for more information about Manual Call Forwarding. page 47 for details on setting up a station Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 67: Changing The Station Passcode

    4. Enter your passcode followed by #. 5. Dial 392. 6. Enter the new passcode followed by #. 7. Enter the new passcode again followed by #. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Call Features Page 53...

  • Page 69: Messages

    For example, refer to the Enterprise Messaging, Unified Voice Messaging, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Messenger Messaging User Guide on the Mitel Web site Contact your system administrator for more information about your voice mail system.

  • Page 70: Viewing And Responding To Messages

    Page 56 (Message) button and Message/Ring Indicator flash (Message). Messages are displayed as first in/first (Message). MSG <message information> appears. to delete the displayed message. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 (Message) to (Message), you...

  • Page 71: Using Do-Not-Disturb (Dnd)

    Dialpad Buttons to Enter Characters” on 4. Press To turn off DND: Press the DND button. DO-NOT-DISTURB OFF appears. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 New Message Code (Up) or (Down) to scroll through the messages. page 13 (Speaker) or lift and replace the handset.

  • Page 72: Using Reminder Messages

    Page 58 Default New Message Code (Up) or (Down) to scroll through the messages. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Default New Message Message Call Engineering Call Marketing Call Accounting Cancel DND Cancel Call Fwd...

  • Page 73: Paging Other System Users

    (you cannot select individual zones). To enable or disable paging for your telephone: Dial 325 to enable paging. PAGE RECEIVE ON appears. Dial 325 again to disable paging. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Number Description Messages Page 59...

  • Page 75: Hunt Groups

    3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. The display shows the log in status for one or all hunt groups. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Hunt Groups page Page 61...

  • Page 76: Logging Out Of Acd Hunt Groups

    Until this timer expires, you will not receive another hunt group call; however, you can stop the wrap-up timer to allow calls to your extension. To stop the wrap-up timer: With the handset on-hook, dial 329. The display shows ACD WRAP-UP TERMINATED. Page 62 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 77: Other Hunt Group Features

    Dial 324 to divert calls. The display shows the feature state DIVERT HUNT GROUP CALLS. Dial 324 again to program your telephone to accept calls. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 (Special), and then dial 375. If you hear repeating tones, one of the following has occurred: ...

  • Page 78: Hunt Group Supervisor Features

    To steal a hunt group call: Dial 387. CALL STOLEN FROM EXT <number> appears. Page 64 page 43 for more Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...

  • Page 79: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Hunt Groups Page 65...

  • Page 81: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the (www.mitel.com). All sales, service, and support are coordinated at the local level. Error Messages The following error messages may appear when using your telephone.

  • Page 82: Troubleshooting Tips

    You entered the handoff feature code at the exact time the other party on the call disconnected.  The call on your mobile phone was terminated for some reason. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Possible Solution...
  • Page 83 (388), the display shows NO CALL TO HANDOFF. Mitel ® 8528 Telephone User Guide – Issue 3, February 2011 Problem The NO CALL TO HANDOFF display indicates that the call cannot be handed off because one of the following may have occurred: ...

  • Page 85: Index

    Background Music background 12 listening 12 Barge-In, using 65 Button Assignments, viewing 20 Buttons, feature 4 Mitel 8528 Telephone User Guide – Issue 3, February 2011 ® Call Forward manual 35 system 35 using 35 Call Logging, using 44 Call Logs, using 44...
  • Page 86 Headset instructions 7 using 7 Hold Individual 32 System 32 Hookflash, entering 32 Hot Desking, using 46 Hunt Group Calls diverting 63 stealing 64 Hunt Group Supervisor Features 64 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...
  • Page 87 41 transferring 42 Meet-Me Conferencing Access Codes, managing 50 Members, hunt group 61 Message Waiting Indications, receiving 38 Mitel 8528 Telephone User Guide – Issue 3, February 2011 ® Messages at other extensions, leaving 55 canceling 56 deleting 56...
  • Page 88 Telephone Feature Descriptions 3 Telephone Signals 5, 6 Telephone to the Default Settings, resetting 20 Telephone, queuing for 25 Time and Date, system 68 Tips comfort and safety 6 troubleshooting 68 Mitel ® 8528 Telephone User Guide – Issue 3, February 2011...
  • Page 89 Voice Messages deleting 56 leaving 55 listening to 56 Volume Levels 11 Volume Levels, changing 11 Mitel 8528 Telephone User Guide – Issue 3, February 2011 ® Waiting Calls, answering 23 Welcome 1 Wrap-Up Timer, stopping 62 Index Page 75...
  • Page 92 THIS DOCUMENT IS PROVIDED TO YOU FOR INFORMATIONAL PURPOSES ONLY. The information furnished in this document, believed by Mitel to be accurate as of the date of its publication, is subject to change without notice. Mitel assumes no responsibility for any errors or omissions in this document and shall have no obligation to you as a result of having made this document available to you or based upon the information it contains.

This manual is also suitable for:

8568

Table of Contents