Mitel 8500 User Manual
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Mitel 8500 User Manual

Mitel 8500 User Manual

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M I T E L
8500
Telephone User Guide

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Summary of Contents for Mitel 8500

  • Page 1 M I T E L 8500 Telephone User Guide...

  • Page 3: Feature Buttons

    Ring Tone Selection ANSWER Answers calls. Station Speed Dial OUTGOING Selects an outgoing line for external calls. Station Speed Dial – Programming Switch Keymap System Forward – On/Off System Speed Dial Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 4: Placing A Page Announcement

    2. Enter the page-zone number (0 to 9). Dial the extension or hunt group number where the call is ringing or holding. 3. After the tone, make your announcement, and then hang up. Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 5 Notice This guide is released by Mitel Networks Corporation and provides information necessary to use the 8500 telephone. The guide contents, which reflect current Mitel standards, are subject to revision or change without notice. Some features or applications mentioned may require a future release and are not available in the initial release.

  • Page 6: Programming Emergency Numbers

    (servicing) instructions are included in the literature accompanying the product. Maintenance and Repair There are no user serviceable parts inside the telephones. For repairs, return the telephone to an authorized Mitel provider. Changes or modifications not expressly approved by Mitel may void the user’s right to operate the NOTE equipment.

  • Page 7: Telephone Usage

    The handset supplied with the telephone is not certified for use with any other telephone. Use of the handset with any other telephone may have the potential to cause hearing loss in the event of a lighting strike on the outside plant wiring. Page iii Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 8 Any unauthorized modification of the product voids this Declaration. For a copy of the original signed Declaration of Conformity (in full conformance with EN45014), please contact the Regulatory Approvals Manager at the above address. Page iv Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 9: Table Of Contents

    Using Automatic Trunk Answer ........... 16 Page v Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 10 Using Secondary Extension Buttons..........29 Page vi Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 11 Using Barge-In ............. . 46 Page vii Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 12 Troubleshooting Tips ............47 Index Page viii Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 13: Getting Started

    Getting Started Welcome The instructions in this guide are for using the Mitel 8500 telephone on the Mitel 5000 Communications Platform (CP). The Quick Reference Guide located at the beginning of this guide is an overview of frequently used features.

  • Page 14: About Your Telephone

    5 – Special button 2 – Message Indicator lamp 6 – Dialpad buttons 3 – Volume button 7 – Feature buttons 4 – Hold button 8 – Speaker Page 2 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 15: Feature Descriptions

    However, you can program some of the telephone buttons for quick access to features or speed-dial entries. See “Using Programmable Buttons” on page 9 for instructions. Dialpad Buttons Use the dialpad buttons to dial telephone numbers and enter feature codes. Page 3 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 16: Feature Buttons

    Transfers the current call. Connects to silent and voice messages. Forwards the call to the specified number. ANSWER Answers calls. OUTGOING Selects an outgoing line for external calls. Page 4 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 17: Telephone Signals

    2. Dial 317 to turn the headset on. To diable Headset mode and activate the handset and speakerphone: Dial 317. The handset or speakerphone is now activated. Page 5 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 19: Personalizing Your Telephone

    1. While using the feature, press (Up) to increase the volume, or press (Down) to decrease the volume. 2. Press the center of the button to save the setting. Page 7 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 20: Changing The Ring Tone

    If your system is equipped with a music source, you can listen to Background Music or system audio (for example, organizational conference calls) through the external speaker. To turn background music on or off: Dial 313 (on/off toggle). Page 8 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 21: Using Programmable Buttons

    Slowly flashing The extension is in Do-Not-Disturb (DND). Quickly flashing The extension has a call ringing in. Continuously flashing The extension is causing a “Station Off-Hook” system alarm. Page 9 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 22: Default Access Codes

    ACD Agent – Log Out ACD Agent – Wrap-up Terminate Activate Door Relay Agent Help – Reject These features shown may or may not be enabled for your system. Page 10 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 23 Hunt Group – Remove/Replace Hunt Group – Replace Message – Cancel Left Message Message – Delete Message Message – Leave Message Microphone Mute – On and Off Page Page 11 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 24: Resetting Programmable Buttons

    You can reset programmed buttons to the default assignments. Resetting the programmable buttons does not reset button assignments programmed by the system administrator. To reset the feature buttons to the default values: With the handset on-hook, dial 395. Page 12 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 25: Resetting The Telephone To The Default Settings

    You can add the Activate Door Relay feature to a phone keymap button, just like any other station feature. To unlock a door: While idle or while on a call, dial 332. The door is unlocked. Page 13 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 27: Answering And Placing Calls

    Dial the extension number, or press the Outgoing button or the Outgoing Call access code (the default code is 8), and then dial the external number. • Enter the DND code. Page 15 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 28: Using Automatic Trunk Answer

    When the extension becomes available, your extension rings. To cancel the callback request: Press 6. This feature may or may not be enabled for your system. Page 16 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 29: Using Camp-On

    To save the last number dialed: While the telephone is idle or while listening to intercom dial tone, press the REDIAL button. • To redial the saved number: After selecting a line, press REDIAL. The number is redialed. Page 17 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 30: Using Speed Dial

    1. With the handset on-hook, dial 383. 2. Enter the speed-dial location (0 to 9). 3. Program a new number for the location code or press # to exit. Page 18 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 31: Assigning Speed-Dial Numbers To Programmable Buttons

    Dial 391 followed by the account code, and then press #. This code is used for all calls made from your telephone until it is disabled. To disable the code: Dial 391, and then press #. Page 19 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 33: Call Features

    NOTE speaking. If the amount of echo is objectionable, do not use the Enhanced Speakerphone Mode. This feature may or may not be enabled for your system. Page 21 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 34: Using Mute

    NOTE transferring party hangs up. If this option is turned off, you must press a Call button to answer calls transferred to your extension. Page 22 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 35: Transferring Calls To Other Extensions

    2. Dial the extension or hunt group number or press a DSS/BLF key where the call is ringing or holding. The call is transferred to the telephone you are using and you are connected to the caller. Page 23 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 36: Forwarding Calls

    You cannot program the System Forward destination. You can only turn it on or off. Contact your system administrator for more information. To turn System Forwarding on or off: Dial 354 (on/off toggle). Page 24 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 37: Using Dynamic Extension Express

    For example, a holding call NOTE will recall the extension where it was placed on hold when the hold timer expires. Page 25 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 38 If you enter the handoff feature code (388) and hear reorder tone, the call cannot be NOTE handed off (see page 48). To cancel the Dynamic Extension Express – Handoff feature: While the handoff is in-progress, press (Special), and then dial 388. Page 26 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 39: Placing Conference Calls

    Press the CNF button, and then press (Hold). To toggle between the held callers: Press (Hold) twice for internal parties or the flashing CALL button for external parties. Page 27 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 40: Using Record-A-Call

    (The other party does not hear the confirmation tone.) Dial 312 again to turn Group listen off. This feature may or may not be enabled for your system. Page 28 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 41: Using Secondary Extension Buttons

    # before pressing the flashing Secondary Extension button to call the primary extension and not answer the incoming call. Secondary Extension buttons must be programmed by your system administrator. Page 29 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 42: Using Configuration Assistant

    You need a Configuration Assistant extension number to use this feature. Contact NOTE your system administrator for more information. Changing Your Station Password Before using Configuration Assistant, Mitel recommends that you change your default Station password to something more secure. To change your Station password: 1. Dial 392.

  • Page 43: Changing The Dynamic Extension Express Settings

    Enable (only if DND is disabled) o Disable (only if DND is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 31 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 44: Changing The Manual Call Forwarding Settings

    Forward calls to an external phone number [you do not have to enter the Outgoing feature code (8)] • Disable (only if Call Forwarding is enabled) Hang up, or press the Star button (*) to return to the main menu. Page 32 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 45: Using Remote Programming

    Call Features Using Remote Programming If the Configuration Assistant feature is enabled for your system, Mitel recommends that you use Configuration Assistant instead of the Remote Programming feature described in this section. Configuration Assistant offers an enhanced, voice guided configuration portal that provides easy-to-use, remote access to the Call Forwarding, Dynamic Extension Express, and DND features.

  • Page 46: Changing The Dnd Settings

    6. Enter either an extension number or 8 followed by a telephone number. To turn off Call Forwarding using Remote Programming: Dial 355, and then hang up. Page 34 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 47: Changing Your Station Password

    4. Enter your password followed by #. 5. Dial 392. 6. Enter the new password followed by #. 7. Enter the new password again followed by #. Page 35 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 49: Messages

    For example, refer to the Enterprise NOTE Messaging, Basic Voice Mail, and Embedded Voice Mail Card User Guide, part number 835.3205, or the Mitel NuPoint Unified Messaging User Guide (on Mitel Web site (http://edocs.mitel.com). Contact your system administrator for more information about your voice mail system.

  • Page 50: Canceling Messages Left At Other Extensions

    2. Enter the extension number where you left the message. Deleting Messages You can delete waiting messages. NOTE To delete waiting voice messages, you must connect to your voice mailbox. To delete inter-station messages: Dial 368. Page 38 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 51: Using Do-Not-Disturb

    2. Enter the two-digit number for the DND message from the table above. 3. Press (Speaker) or lift and replace the handset. To turn off DND: Press the DND button. Page 39 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 52: Using Reminder Messages

    If your system is set for 12-hour format, press 1 for A.M. or 2 for P.M. To cancel all Reminder message requests: With the handset on-hook, dial 306. To clear a received Reminder message: With the handset on-hook, press Page 40 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 53: Paging Other System Users

    Page on and off feature code enables or disables your extension for all pages zone (you cannot select individual zones). To enable or disable paging for your telephone: Dial 325 (on/off toggle). Page 41 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 55: Hunt Groups

    Press # to log in to all of your ACD hunt groups. 3. Enter your Agent ID (if applicable), or press # if you do not have an agent ID. Page 43 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 56: Logging Out Of Acd Hunt Groups

    You can temporarily divert hunt group calls, preventing hunt group calls to your extension. To divert hunt group calls: Dial 324 to divert calls. Dial 324 again to program your telephone to accept calls. Page 44 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 57: Hunt Group Supervisor Features

    While monitoring a hunt group call, you can “steal” the call from the hunt group member, which disconnects the call from the agent and transfers the call to your extension. To steal a hunt group call: Dial 387. Page 45 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 58: Using Barge-In

    If on hook, press the Speaker button or enter the specific feature code of the feature you want to terminate. Page 46 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...

  • Page 59: Troubleshooting

    Contact your system administrator with questions that are not covered in this user guide. If you need further assistance, you can find provider information on the Mitel Web site (www.mitel.com). All sales, service, and support are coordinated at the local level. Troubleshooting Tips The following table includes troubleshooting tips for phone and system features.
  • Page 60 • You entered the handoff feature code at the exact time the other party on the call disconnected. • The call was terminated for some reason. Page 48 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 61 Conference Party, adding 27 using 24 Conference, transferring 27 Callback (Queuing the Telephone), requesting 16 Configuration Assistant 30 Callback, requesting (queuing the telephone) 16 Contact Information 47 Page 49 Mitel 8500 Telephone User Guide – Issue 14, June 2010 ®...
  • Page 62 Inter-Station Messages Feature Buttons 4 canceling 38 Feature Descriptions 3 deleting 38 Forwarding Calls 24 Keymaps Group Listen 28 changing 13 Group Listen, using 28 switching 13 Page 50 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 63 Other Hunt Group Features 44 Signals, telephone 5 Other System Users, paging 41 Speakerphone Outgoing Call Access Code 17 Group Listen, using 28 Outside Line Access Codes 10 handsfree calls 21 Page 51 Mitel 8500 Telephone User Guide – Issue 14, June 2010 ®...
  • Page 64 Volume Levels, changing 7 Switching Keymaps 13 System forwarding 24 hold 22 Waiting Calls, answering 15 System Forwarding 24 Welcome 1 System Speed Dial 18 Wrap-Up Timer, stopping 44 Page 52 Mitel ® 8500 Telephone User Guide – Issue 14, June 2010...
  • Page 66 Part No. 550.8114 Issue 14, June 2010 A661/9225A...

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