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Diverting Hunt Group Calls
You can temporarily divert hunt group calls, preventing hunt group calls to your extension.
To divert hunt group calls:
Hunt Group Supervisor Features
The following features can be used by hunt group supervisors only.
Accepting or Rejecting Agent Help Calls
Supervisors can accept or reject Agent Help calls.
To accept an Agent Help request:
To reject an Agent Help request:
Monitoring Calls
You can use Station Monitor to connect to a hunt-group call and hear both parties, but you
cannot be heard by either one. Station Monitor stops if the hunt group member terminates,
transfers, or transfers the call. You can barge-in to or "steal" monitored calls, as described
below. You can also record the call. See "Using Record-A-Call" on
about recording calls.
To use Station Monitor:
Using Barge-in
While monitoring a hunt group call, you can use Barge-in to join the call.
To barge-in to a hunt-group call:
Stealing Hunt Group Calls
While monitoring a hunt group call, you can "steal" the call from the hunt group member, which
disconnects the call from the agent and transfers the call to your extension.
To steal a hunt group call:
Mitel
®
Model 8500 User Guide – Issue 12, October 2008
Dial 324 to divert calls. Dial 324 again to program your endpoint to accept calls.
Answer as usual. Your microphone is automatically muted.
Dial 376.
Dial 321, and then enter the extension number. Monitored hunt group members may hear
an "activation tone" when the feature is activated.
Dial 386.
Dial 387.
Hunt Groups
page 24
for more information
Page 37
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