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Troubleshooting
The following sections can help you solve problems that you may be experiencing with your
endpoint. Troubleshooting topics include:
•
•
Contact Information
Your system administrator can help you with items such as changing your settings or modifying
endpoint features. System administrator duties include:
•
•
•
Contact your system administrator with questions that are not covered in this user guide If you
need further assistance, you can find provider information on the
www.mitel.com. All sales, service, and support are coordinated at the local level.
Troubleshooting Tips
The following table includes troubleshooting tips for endpoint and system features.
NOTE
The endpoint is not working
properly.
I cannot use one or more of the
features described in this guide.
I cannot program System Speed-
Dial numbers.
I am experiencing audio problems
on my endpoint such as echo,
distorted sound, or choppiness.
I cannot use the local telephone
company star codes (for example,
*82, *69) when I press the
Outgoing button or use the
Outgoing Call access code (8)
when calling an external number.
I cannot use the Agent Help or
Record-a-Call features.
I cannot program a Station Speed-
Dial number to the button I want.
Mitel
®
Model 8500 User Guide – Issue 12, October 2008
Contact Information: Information about system administrator contacts.
Troubleshooting Tips: Possible problems and methods to solve them.
Setting the date and time.
Programming System Speed-Dial numbers.
Making system changes, such as changing user names and extension numbers.
You can often correct problems that you may be experiencing by resetting the
endpoint to the default settings. See "Resetting the Endpoint to the Default
Settings" on
page
12.
Problem
Possible Solution
Contact your system administrator.
The feature may not be enabled. Contact your system
administrator for more information.
Your system administrator programs System Speed Dial
numbers.
Contact your system administrator if you are having
audio problems.
Rather than pressing the Outgoing button or 8 to access
an outside line, you must dial a Select Line Group
number before you can use the star codes. For example,
if your system is using the default Select Line Group
numbers, dial 92001 to access that line. After you have
dial tone, you can dial the star code and the number.
If your system uses Peer-to-Peer (P2P) audio, you
cannot use these features when you are on a P2P call.
Contact your system administrator for more information.
Before assigning the speed-dial number to a
programmable button, you must store the number with
either a Station or System Speed-Dial code.
Troubleshooting
Mitel Web site
at
Page 39
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