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Troubleshooting > Troubleshooting
Symptom
The previous image remains
and lightly printed.
Cannot send via SMB.
Cannot send via the e-mail.
*1 You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
*2 You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Checkpoints
―
Is the network cable connected?
Have the network settings for the
equipment been configured properly?
Have the folder sharing settings been
configured properly?
Has the SMB protocol been set to [On]?
Has [Host Name] been entered
*1
properly?
Has [Path] been entered properly?
Has [Login User Name] been entered
*1 *2
properly?
Has the same domain name been used for
[Host Name] and [Login User Name]?
Has [Login Password] been entered
properly?
Have exceptions for Windows Firewall
been configured properly?
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Is the screen displaying Send error?
Is the E-mail send size limit set in the
SMTP server registered on the
machine?
Corrective Actions
Press the
[System
[Adjustment/Maintenance], [Service
Setting], [MC] and increase the
adjustment value. Increase the
adjustment value 1 level at a time from
the current value. If there is no
improvement after the value is
increased by 1 level, increase by 1 level
again. If there is still no improvement,
return the setting to the original value.
Connect the correct network cable
securely.
Configure the TCP/IP settings properly.
Check sharing settings and access
privileges under the folder properties.
Set the SMB protocol setting to [On].
Check the name of the computer to
which data is being sent.
Check the share name for the shared
folder.
Check the domain name and login user
name.
Delete the domain name and backslash
("\") from [Login User Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server, and
data destination computer to the same
time.
Refer to
Responding to Send
Check the limit value is entered to "E-
mail Size Limit" of [E-mail] setting in
Command Center RX and change the
value as necessary.
10-14
Reference
Menu/Counter] key,
―
page 2-6
page 8-8
―
page 5-20
page 3-20
page 3-20
page 3-20
page 3-20
page 3-20
page 3-26
―
Error.
page 10-23
page 2-44
Page
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Table of Contents
Troubleshooting
