Troubleshooting Guide; The Unit Fails To Power Up; No Input; The Unit Locks But The Audio Output Is Low Or Absent - DCS Elgar Plus User Manual

dCS Elgar Plus User Manual
dCS Ltd

Troubleshooting Guide

The unit fails to power up

The unit fails to lock to a digital audio source or displays

The unit locks but the audio output is low or absent

The output is monophonic

Manual filename: Elgar Manual v4.4x.doc
English version
If you experience difficulties when using Elgar Plus, the following suggestions
may help resolve the problem.
•
Ensure there is power available on the mains cable. Connect the power
cable, wait 10 seconds then press the
•
Check the rated supply voltage shown on the rear of the unit matches the
local supply voltage.
•
Check that the fuse has not blown - if so, correct any obvious cause then
replace the fuse as described on page 58.
•
Ensure the correct input is selected (see page 37).
•
Check that the digital audio cable is of the correct type, correctly connected
and not damaged. Try another cable. Damaged cables are a VERY
common cause of malfunctions!
•
Check that the source is switched on.
•
Some CD players do not generate a digital output unless the disc is playing
- set the player in "play" mode and check that the unit locks.
•
Occasionally, we find a CD player whose sample rate is outside the
standard +/-300ppm tolerance specified for CD players. If Elgar Plus locks
to another source but not to your CD player, the player may need servicing.
•
If you are using Master mode or a Master Clock, try slaving to the audio
input. If the unit locks, check the Wordclock connections.
•
Check that the
MUTE
•
Check that the audio output cables are correctly connected, the equipment
following Elgar Plus is switched on and correctly set up.
•
Ensure the
Volume
on page
Control 37
•
Ensure the source is sending audio data (see
• Output Level
Ensure the
10dB before changing this setting.
•
The source is Dual AES but Elgar Plus is set to Single AES
indicator lit) – see page 23.
•
If both &
AES1 AES2
Lock
but one AES cable is either disconnected or faulty (see page 23)
•
The source disk / tape may actually be monophonic.
Power/Standby

"No Input"

indicator is off. If not, press the
and controls are correctly set (see
Balance
Bal Mode
and on page 24)
is correctly set - turn the
indicators are flashing, the unit is set to
Page 65
Manual for Software Issue 4.3x
August 2005
button.
button.
Mute
NAud
on page 26).
control down by
Volume
(AES1
Dual AES –
email: more@dcsltd.co.uk
web-site: www.dcsltd.co.uk
Rotary
or
AES2