Videx Door Intercom System Technical Manual

Videx Door Intercom System Technical Manual

Gsm door intercom system vandal resistant

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GSM DOOR INTERCOM
SYSTEM
(Vandal Resistant)
`
Example panel only
TECHNICAL MANUAL
EDITION 2.0.0

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Do you have a question about the Door Intercom System and is the answer not in the manual?

Questions and answers

Ian
March 19, 2025

Door will not open

1 comments:
Mr. Anderson
March 19, 2025

The Videx Door Intercom System may not open the door due to several possible reasons:

1. Incorrect Relay Code – The relay code (4-8 digits) entered to operate the door or gate might be incorrect.
2. Relay Time Setting – The relay time might be set incorrectly, preventing the door from opening.
3. Engineer Code Issue – If the red light does not illuminate, the engineer’s code may be incorrect, requiring a factory reset.
4. Power Issues – If the system is not powered correctly, it will not function. Ensure all connections are properly made and power is supplied.
5. SIM Card Not Installed – If using a GSM model, the SIM card must be installed and recognized for the system to function.
6. Dial to Open Disabled – If the "dial to open" setting is disabled, calling the intercom will not release the door.

Checking these factors should help diagnose why the door is not opening.

This answer is automatically generated

Summary of Contents for Videx Door Intercom System

  • Page 1 GSM DOOR INTERCOM SYSTEM (Vandal Resistant) Example panel only TECHNICAL MANUAL EDITION 2.0.0...
  • Page 2 PAGE 2 of 36 VR GSM DOOR INTERCOM TECHNICAL MANUAL VER2.0.0...
  • Page 3: Table Of Contents

    CONTENTS PAGE Manual introduction System introduction Precautionary advice System components 6 – 12 Intercom module 6 – 7 Expansion button modules VX800 Codelock 9 - 11 Door panel mounting frames Power supply Wiring diagrams Accessories wiring guide Cable guide Installation overview Panel care Testing, power up and reset Programming...
  • Page 4: Manual Introduction

    Videx Security Ltd. VIDEX run free training courses for engineers who have not installed this system before. Technical help is also available on 0191 224 3174 during office hours or via e-mail tech@videx-security.com.
  • Page 5: Precautionary Advice

    PRECAUTIONARY ADVICE o When mounting the GSM antenna, choose a location which is away from human interaction and away from the intercom panel. Route the GSM antenna cable from the intercom panel so that it is separate from the power supply cables and microphone wire.
  • Page 6: System Components

    SYSTEM COMPONENTS A system comprises of an intercom panel (which includes the Art.150 module), power supply, SIM card and antenna. The intercom panel can be customised to the installation requirements by including proximity access control, coded access or bioaccess and also including the correct number of call buttons.
  • Page 7 CONNECTION DESCRIPTION +12V 12Vdc input to power the module Ground connection Normally closed connection of dry contact relay Relay contacts: Normally open connection of dry contact relay 3A@24Vdc 3A@120Vac Common connection of dry contact relay Auxiliary input (Between AI & C1 triggers AO, Between AI & C2 sends an SMS to the number stored in memory location 020 Exit button input (Between PE &...
  • Page 8: Expansion Button Modules

    EXTENSION BUTTON MODULES The GSM intercom module will accept up to ten call buttons. Any of the vandal resistant 4000 series button modules can be used as shown below. VR4KBM-4 VR4KBM-5 VR4KBM-6 VR4KBM-7 VR4KBM-8 VR4KBM-9 CALL BUTTON WIRING PAGE 8 of 36 VR GSM DOOR INTERCOM TECHNICAL MANUAL VER2.0.0...
  • Page 9: Vx800 Codelock

    CODELOCK MODULE (VR4KCLM, 800CL) The codelock includes three relay outputs (Only 2 on the 800CL), two push to exit button inputs and operates from a 12-24V ac/dc power supply. Up to 2 unique codes can be programmed, each in the range of 4-8 digits. Relay time can be programmed from 01 – 99 seconds or set to latching mode with a relay time of 00 (To latch, type in the code followed by Enter, to unlatch, type in the code followed by clear).
  • Page 10 ART.4800 CODELOCK INITIAL PROGRAMMING All programming is carried out using the codelock keypad. The programming menu is protected by an engineer’s code. The factory default engineers code is 111111 (6x1). This code can be changed to any four to eight digit code during the program but must be different to the codes used to gain entry.
  • Page 11 ART.4800 CODELOCK REPROGRAMMING GUIDE Engineers code Enter the Relay 1 code engineer’s code Relay 2 code Relay 3 code RED Light will Press Enter Relay 1 Time illuminate * Relay 2 Time Re-Enter the Alternatively enter a Relay 3 Time new engineer’s engineer’s code (4-8 digits)
  • Page 12: Door Panel Mounting Frames

    1 amp (If the system is to work with failsafe lock releases or magnetic locks we would recommend a minimum of 2 amps). The following Videx power supplies can be used:- Art.324 12Vdc 2A Switched mode DIN box PSU Art.521B...
  • Page 13: Wiring Diagrams

    WIRING DIAGRAMS PAGE 13 of 36 VR GSM DOOR INTERCOM TECHNICAL MANUAL VER2.0.0...
  • Page 14: Accessories Wiring Guide

    PUSH TO EXIT BUTTON AND AUXILIARY INPUTS/OUTPUTS AUXILIARY OUTPUT (OPEN COLLECTOR), PUSH TO EXIT BUTTON, TRIGGERS TRIGGERS WHEN C1 & AI ARE SHORTED RELAY FOR PROGRAMMED TIME AUXILIARY INPUT, TRIGGERS AUXILIARY INPUT, SENDS A SMS MESSAGE TO THE TELEPHONE NUMBER STORED IN AUXILIARY OUTPUT (AO) MEMORY LOCATION 020 (NOTE: Once triggered, it can’t be triggered again for 4...
  • Page 15: Cable Guide

    CABLE SIZE GUIDE Connections for power supply output to intercom panel and lock release connections. 100m 0.5mm² 1.0mm² 1.5mm² Connections The power supply should be located as close to the intercom panel as possible for best performance. Maximum acceptable resistance for above cables = 3Ω INSTALLATION Check that all components are free from damage before installing (Do not proceed with installation in the event of damage).
  • Page 16: Testing, Power Up And Reset

    TESTING, POWER UP AND RESET After connecting the power supply, antenna, lock output and auxiliary devices as shown in this manual and before powering up, a SIM card must be installed. The SIM holder can be found inside the Art.150 modul. A SIM card from any supplier can be used. Simply push the SIM holder in the direction of ‘OPEN’...
  • Page 17: Programming

    PROGRAMMING Programming can be carried out either by text message or by dialling into the intercom panel (Certain programming features can only be setup by text message). IMPORTANT NOTE: When you are required to use “ in a text message it is very important to use the correct symbol and not for example ‘...
  • Page 18 Most of the commands support the ? feature. When this is OPTIONAL ?: added to the end of the text message, a confirmation text message will be sent back to the sender indicating the new data has been received and stored. When sending text messages there may be a delay from when you send the message to when it is received by the intercom panel depending on how congested the network is.
  • Page 19 STORING A TELEPHONE NUMBER FOR DIAL IN DOOR RELEASE Dial in door release allows users of telephones with their number stored to release the door/gate simply by dialling the telephone number of the SIM in the intercom panel. The intercom panel will check the callers ID when it receives a call and if it matches the list of stored numbers, it will clear the call down (Avoiding the caller being charged for the call) and will activate the relay for the programmed time.
  • Page 20 Store the time nn x 20 seconds (e.g. nn = 02, time = 40 1111SPTnn? seconds. Also send a confirmation text back to the sender. Query the current stored time. A text message will be 1111SPT? sent to the sender showing the stored time. (Remember to multiple the number in the received text by 20 seconds) SET RELAY TIME...
  • Page 21 Query the current stored mode. A text message will be 1111AOM? sent to the sender showing the stored mode. CHANGING THE FOUR DIGIT CODE The four digit code can be any combination of numbers 0-9 but must be 4 digits long. The code allows access to the programming menu in dial in mode and must be used when sending text messages to the intercom panel.
  • Page 22 DIVERT SETUP Divert can be set for any or all of the call buttons. When set, if a call is not answered within the divert time, the call will be forwarded to the second number and the call time will be refreshed.
  • Page 23 Change message to HouseAlarm 1111SMS”HouseAlarm” Note: The message can be a maximum of 20 characters long and can not include spaces or “. The memory location used to store the telephone where the text will be send is also the same memory location used for the divert telephone number for button 10 (i.e.
  • Page 24: Programming By Dial In

    PROGRAMMING BY DIAL IN Note: programming dial in cannot be used from telephones which are already programmed to open the door when they dial the intercom panel. When dialling into the GSM intercom from a telephone number which is already stored as one of the call button telephone numbers it will be necessary be press ...
  • Page 25 STORING A CALL BUTTON TELEPHONE NUMBER Telephone numbers can be stored for the ten available call buttons. Each call button can call up to two telephone numbers (If the first is busy or not answered in a certain time it can call the second number if the divert facility is setup).
  • Page 26 SET DAYS TO WAIT BEFORE MAKING A CALL In the event the intercom panel is not used for long periods of time it could be possible that the network disconnects it. To prevent this from happening it is possible to program a time period (From 01 –...
  • Page 27: System Operation

    SYSTEM OPERATION TO MAKE A CALL FROM THE INTERCOM PANEL Press the required call button. Two beeps will be heard to indicate the call has been placed and the red LED will illuminate. If a mistake is made, press any other button to clear the call (A long beep followed by a short beep will be heard to confirm the call has been cleared.
  • Page 28: Checking The Balance Of A Pay As You Go Sim

    CHECKING THE BALANCE *Note: The balance can only be checked if the correct balance check string has previously been stored using the SDL code explained earlier in the manual. The intercom also has the facility to monitor the available credit and then text you to inform you when it has fell below £5.00, €5.00 or $5.00.
  • Page 29: Call Button Record Keeping Table

    RECORD SHEET INTERCOM PANEL TELEPHONE No. IMEI NUMBER MASTER CODE BUTTON MEM. LOCATION USER NAME TELEPHONE No. Button 1 Button 1 (Divert) Button 2 Button 2 (Divert) Button 3 Button 3 (Divert) Button 4 Button 4 (Divert) Button 5 Button 5 (Divert) Button 6 Button 6 (Divert) Button 7...
  • Page 30 PAGE 30 of 36 VR GSM DOOR INTERCOM TECHNICAL MANUAL VER2.0.0...
  • Page 31: Understanding The Beeps

    UNDERSTANDING THE BEEPS Functions and errors are indicated by beeps from the intercom panel. The following will help you understand the different beeps heard and what, if anything needs to be done in response to the beeps. BEEP REASON SOLUTION Short beeps at 1 second intervals Relay or auxiliary output activated.
  • Page 32: Troubleshooting Guide

    TROUBLE SHOOTING SYMPTOM TEST Interference on the speech Check the signal strength ‘1111SIG?’. If the signal strength is to low the GSM module which increase it’s power to compensate causing interference with the speech circuits. Try relocating the antenna or using a more powerful or directional antenna.
  • Page 33: Conformance Information

    Enfora certifies that the Enfora Enabler IIG TM MHz GSM Radio Module FCC ID: MIVMLG0208) complies with the RF hazard requirements applicable to broadband PCS equipment operating under the authority of 47 CFR Part 22 or Part 24, Subpart E of the FCC Rules and Regulations.
  • Page 34: Software Updates

    Date Software Version Revision 07/04/2009 GSMVR0.0.1 Initial release 10/12/2010 GSMVR1.0.0 New hardware release. Additional reset software added. Busy LED added PAGE 34 of 36 VR GSM DOOR INTERCOM TECHNICAL MANUAL VER2.0.0...
  • Page 35 PAGE 35 of 36 VR GSM DOOR INTERCOM TECHNICAL MANUAL VER2.0.0...
  • Page 36 Northern Office Videx Security Ltd Unit 4-7 Chillingham Ind. Est. Newcastle Upon Tyne NE6 2XX TEL 0870 300 1240 FAX 0191 224 5678 Southern Office 1 Osprey Trinity Park Trinity Way London E4 8TD FAX 0208 523 5825 TECHNICAL SUPPORT tech@videx-security.com...

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