Do you have a question about the Door Intercom System and is the answer not in the manual?
Questions and answers
Ian
March 19, 2025
Door will not open
1 comments:
Mr. Anderson
March 19, 2025
The Videx Door Intercom System may not open the door due to several possible reasons:
1. Incorrect Relay Code – The relay code (4-8 digits) entered to operate the door or gate might be incorrect. 2. Relay Time Setting – The relay time might be set incorrectly, preventing the door from opening. 3. Engineer Code Issue – If the red light does not illuminate, the engineer’s code may be incorrect, requiring a factory reset. 4. Power Issues – If the system is not powered correctly, it will not function. Ensure all connections are properly made and power is supplied. 5. SIM Card Not Installed – If using a GSM model, the SIM card must be installed and recognized for the system to function. 6. Dial to Open Disabled – If the "dial to open" setting is disabled, calling the intercom will not release the door.
Checking these factors should help diagnose why the door is not opening.
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Do you have a question about the Door Intercom System and is the answer not in the manual?
Questions and answers
Door will not open
The Videx Door Intercom System may not open the door due to several possible reasons:
1. Incorrect Relay Code – The relay code (4-8 digits) entered to operate the door or gate might be incorrect.
2. Relay Time Setting – The relay time might be set incorrectly, preventing the door from opening.
3. Engineer Code Issue – If the red light does not illuminate, the engineer’s code may be incorrect, requiring a factory reset.
4. Power Issues – If the system is not powered correctly, it will not function. Ensure all connections are properly made and power is supplied.
5. SIM Card Not Installed – If using a GSM model, the SIM card must be installed and recognized for the system to function.
6. Dial to Open Disabled – If the "dial to open" setting is disabled, calling the intercom will not release the door.
Checking these factors should help diagnose why the door is not opening.
This answer is automatically generated