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Northern Office
Videx Security Ltd
Unit 4-7 Chillingham Ind. Est.
Newcastle Upon Tyne
NE6 2XX
TEL 0870 300 1240
FAX 0191 224 5678
Southern Office
1 Osprey
Trinity Park
Trinity Way
London
E4 8TD
FAX 0208 523 5825
TECHNICAL SUPPORT
tech@videx-security.com
TEL 0191 224 3174
FAX 0191 224 4938
http://www.videx-security.com
PAGE 36 of 36
VR GSM DOOR INTERCOM TECHNICAL MANUAL
VER2.0.0
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Table of Contents
Need help?
Do you have a question about the Door Intercom System and is the answer not in the manual?
Questions and answers
Door will not open
The Videx Door Intercom System may not open the door due to several possible reasons:
1. Incorrect Relay Code – The relay code (4-8 digits) entered to operate the door or gate might be incorrect.
2. Relay Time Setting – The relay time might be set incorrectly, preventing the door from opening.
3. Engineer Code Issue – If the red light does not illuminate, the engineer’s code may be incorrect, requiring a factory reset.
4. Power Issues – If the system is not powered correctly, it will not function. Ensure all connections are properly made and power is supplied.
5. SIM Card Not Installed – If using a GSM model, the SIM card must be installed and recognized for the system to function.
6. Dial to Open Disabled – If the "dial to open" setting is disabled, calling the intercom will not release the door.
Checking these factors should help diagnose why the door is not opening.
This answer is automatically generated