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3.4.27 Assisting a Client User Remotely
The Shadow feature enables you to remotely assist client users in resolving problems or configuring local settings.
You can remotely monitor and control a client just like a local client user.
NOTE
• Ensure that you have installed the Java software or Java Runtime Environment. It's
required to execute the Shadow feature.
To remotely assist a client user, please do the following:
1. On Thin Clients tab, click Thin Clients to expand the Client Group tree, and then select the client group to
which the desired client belongs.
2. The Client list appears.
3. Click to select the desired client, and then click Command on the top of the Client list.
NOTE
• It's not allowed to select multiple clients while executing the Shadow feature.
However, you could do it one by one for multiple clients.
4. The Command menu appears.
5. Click to select Shadow.
6. The Java software is launched displaying an animated picture on the screen as below.
7. A warning message appears with the certificate information. Click Yes to continue.
8. Another warning message appears with the information about the application digital signature. Click Run to
continue.
Using ViewSonic Device Manager
91
Managing All Your Clients
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