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TROUBLESHOOTING GUIDE
FOR YOUR TIME RECORDER
YOU MUST BE LOGGED IN AS ADMIN IN TIMETRAX AS WELL
AS ANY OTHER INTEGRATED SOFTWARE PROGRAM, SUCH AS
QUICKBOOKS, TO PERFORM ANY MAINTENANCE FUNCTIONS.
GENERAL TROUBLESHOOTING TIPS
TimeTrax Bio will not read the employee fingerprint(s):
• Check that the employee finger is clean and free of excessive oils.
• Check that the employee finger is not too dry. Apply a light
moisturizer.
• Check that the employee finger is not too moist. Wipe off with a
clean, dry cloth.
• Check that the employee finger is positioned correctly on the sensor.
• Check that the employee is not using a finger different from the one
that was registered.
• Check that the employee finger does not have a cut, burn, scrape or
is otherwise different from the finger at enrollment. If it is, enroll a
different finger (See To Change a Fingerprint section of this manual).
• Change the fingerprint registered to another one.
• The surface of the reader may need to be cleaned (See Care For The
Fingerprint Reader section of this manual).
• Uninstall and reinstall software.
Missing fingerprints
It is possible when the TimeTrax Bio software is not current with the
information residing on the terminal, fingerprints may be deleted. If
this situation occurs, whether from reinstalling the software, changing
computers, etc... you will need to re-enroll the employee fingerprint
following the instructions in the Employee Details Setup section of this
manual.
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