Troubleshooting; Master Reset - Pyramid 4000Pro User Manual

AUTO TOTALING TIME CLOCK INSTRUCTIONS
Model 4000Pro/5000

TROUBLESHOOTING

TRy AgAIN MeSSAge
In the event the time clock displays "
persists, please check list for possible causes:
4000Pro/5000 + /5000 + HD
POSSIBLe CAuSeS
Time card inserted too hard into
time clock
Time card held too long
Time card inserted into time clock
on an angle
Time card is wet or swollen
Bar code read error
IMPAIReD PRINTINg
In the event the time clock printing is impaired, please check list for possible causes:
4000Pro/5000+/5000+HD
SyMPTOM
Time card feeds
with no printing
Overlapping punches
or large space between
punches
eXCeeDeD eMPLOyee LIMIT
In the event the time clock displays "50 EMP LIMIT", you have reached the maximum
number of employees for this model (4000Pro). If you need to add more employees,
please upgrade to a 5000 Series Time Clock by either visiting pyramidtimesystems.com
or calling customer service at 888.479.7264.

MASTeR ReSeT

Erases time clock's memory & restores default factory settings:
1
Unplug time clock, Press & hold
2
Release (UP) button when PTR4000 or PTR5000 VER displays.
s
3
TIME NOT SET flashes on screen. Re-program time clock. Distribute new time cards.
14 TROUBLESHOOTING
/5000 HD
+ +
:
TRY AGAIN MESSAGE
ACTION
Re-Feed Card
Re-Feed Card
Re-Feed Card
Use new Time Card
Use only Pyramid Time Cards
Ensure time card bar code isn't covered or damaged
:
IMPAIRED PRINTING
PROBABLe CAuSe
Ribbon not installed properly
Time card bar code covered
or damaged
SETUP PAY options changed with-
out issuing new time cards or you
said YES to SETUP PAY & ARE YOU
SURE? without issuing new card
Duplicate card numbers used in
same pay period
Pay period may be set up
incorrectly
Total hours between In & Out
Punch exceeds MAXHRS/Punch
setting
s (UP) button while plugging unit back in.
", re-feed the time card. If "
ACTION
Check that ribbon cartridge is
properly installed
Use new time card
Adjust totaled hours manually
at end of pay period
Perform MASTER RESET
Check pay period setup
"
888.479.7264