Troubleshooting - Pyramid 4000 Installation And Operation Instructions Manual

Note: If the ribbon is not completely over the print head the resulting print
will show incomplete characters. If the ribbon cartridge is not completely
snapped in the holder the resulting print will be increasingly lighter.

TROUBLESHOOTING

The 4000/4000HD is programmed with a number of error codes that will
help troubleshoot the unit. The error code will typically indicate on the front
display for several seconds. Error codes are as follows:
CARD FEEDS WITH NO PRINT OR ERROR MESSAGE –1. Check that
the ribbon cartridge is snapped completely down and the ribbon is over the
print head. 2. Make sure the black bars on the left side of the time card are
not covered or damaged.
ERROR 1 – Indicates time card stuffing. If an individual tries to force a
card into the unit, the 4000/4000HD will accept the card but will not print or
store any payroll data. If this situation occurs, an ERROR 1 will show on
the front display and the card will not be "punched". Solution: Rerun the
time card through the time recorder without pushing on the card.
ERROR 2, 5, 6 – Indicates a time card feed or jam. If an individual tries to
load a time card into the 4000/4000HD sideways or if the card is extremely
damaged, the time card may temporarily jam the transfer mechanism and
will not store any payroll data. If this situation occurs an ERROR 2,5 or 6
will show on the front display and the card will not be "punched". Solution:
Inspect the time card, straighten if necessary and rerun the time card
through the time recorder.
ERROR 3 – Indicates unit is not reading the bar codes on the time card. An
ERROR 3 will show on the front display. Solution: Inspect the time card,
straighten if necessary and rerun the time card through the time recorder.
ERROR 7 – Indicates print head position error. This error occurs if the
print head is not in its proper position. If this situation occurs, an ERROR 7
will show on the front display and the card will not be "punched". Solution:
Rerun the time card through the time recorder.
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