Pyramid TIMETRAX BIO Reference Manual page 46

Q. WHAT HAPPENS IF THE COMPUTER SYSTEM CRASHES OR
WE EXPERIENCE A POWER OUTAGE? CAN EMPLOYEES
CONTINUE TO SWIPE?
A. Since the TimeTrax Bio terminal stores the fingerprint vs. the software
storing the fingerprint, employees can continue to swipe if the computer
systems are down. Punches can be downloaded from the terminal once
the power or system is restored to normal working conditions.
Q. DOES TIMETRAX BIO ELIMINATE BUDDY PUNCHES?
A. Yes. Fingerprints are specific to one individual so duplicating them is
almost impossible. Also, TimeTrax Bio software is password protected and
has many levels of security to protect the software from unauthorized
manipulations.
Q. AN EMPLOYEE FINGERPRINT WAS IN THE SYSTEM AND
WORKING FINE, BUT NOW IT IS MISSING. WHAT HAPPENED?
A. TimeTrax Bio software, upon login searches out the terminal and
performs a variety of checks. One such check is Fingerprint Sync. The
software scans each employee record, locating the Fingerprint ID and
then matches that ID with the corresponding fingerprint located on the
hardware. If the Employee Record indicates that a fingerprint should
be on file and it is, the system does nothing. On the other hand, if the
Employee Record indicates that a fingerprint should not be on file and
there is one, the software will direct the terminal to delete the finger-
print. This situation may occur if you are reinstalling the software from
a backup that is not up-to-date with the information residing on the
terminal. To correct this situation, you will need to re-enroll the
employee fingerprint following the instructions in the Employee
Details Setup section of the TimeTrax Bio Instruction Manual.
Q. MY EMPLOYEE CHANGED HER NAME AND EVER SINCE,
HER NEW NAME DOES NOT DISPLAY ON THE TERMINAL.
HER OLD NAME STILL SHOWS. BUT IN THE SOFTWARE,
HER NEW NAME APPEARS. WHAT SHOULD I DO?
A. Any changes to the name in the employee file made after a fingerprint
is enrolled, requires fingerprint re-registration.
TIME & ATTENDANCE SYSTEM
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