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Incorrect Characters Print; Tray Linking Does Not Work - Dell B2360d-dn User Manual

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Table of Contents
Troubleshooting

Incorrect characters print

Action
Step 1
Make sure the printer is not in Hex Trace mode.
Note: If Ready Hex appears on the printer display, then turn off the
printer, and then turn it back on to deactivate Hex Trace mode.
Is the printer in Hex Trace mode?
Step 2
a
From the printer control panel, select Standard Network or
Network [x], and then set SmartSwitch to On.
b
Resend the print job.
Do incorrect characters print?

Tray linking does not work

Note: The trays and the multipurpose feeder do not automatically detect the paper size. You must set the size from
the Paper Size/Type menu.
Action
a
From the printer control panel, set the paper size and type in the Paper
menu to match the paper loaded in the trays to be linked.
Note: The paper size and type must match for trays to be linked.
b
Resend the print job.
Do the trays link correctly?
Large jobs do not collate
Action
Step 1
a
From the Finishing menu on the printer control panel, set Collate to
(1,2,3) (1,2,3).
b
Resend the print job.
Did the job print and collate correctly?
Step 2
a
From the printer software, set Collate to (1,2,3) (1,2,3).
Note: Setting Collate to (1,1,1) (2,2,2) in the software overrides the
setting in the Finishing menu.
b
Resend the print job.
Did the job print and collate correctly?
Yes
No
Deactivate Hex Trace
Go to step 2.
mode.
Contact
technical
The problem is solved.
support.
Yes
No
The problem is solved. Contact
support.
Yes
No
The problem is solved. Go to step 2.
The problem is solved. Go to step 3.
125
technical

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