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Troubleshooting
Action
Step 4
Check other electrical equipment plugged into the electrical outlet.
Does other electrical equipment work?
Step 5
Check if the cables connecting the printer and the computer are inserted
in the correct ports.
Are the cables inserted in the correct ports?
Step 6
Make sure the electrical outlet is not turned off by a switch or breaker.
Is the electrical outlet turned off by a switch or breaker?
Step 7
Check if the printer is plugged into any surge protectors, uninterruptible
power supplies, or extension cords.
Is the printer plugged into any surge protectors, uninterruptible power
supplies, or extension cords?
Step 8
Check if one end of the printer cable is plugged into a port on the printer
and the other to the computer, print server, option, or other network
device.
Is the printer cable securely attached to the printer and the computer,
print server, option, or other network device?
Step 9
Make sure to install all hardware options properly and remove any packing
material.
Are all hardware options properly installed and all packing material
removed?
Step 10
Check if you have selected the correct port settings in the printer driver.
Are the port settings correct?
Yes
No
Unplug the other
Go to step 5.
electrical equipment,
and then turn on the
printer. If the printer
does not work, then
reconnect the other
electrical equipment.
Go to step 6.
Make sure to match the
following:
Turn on the switch or
Go to step 7.
reset the breaker.
Connect the printer
Go to step 8.
power cord directly to
a properly grounded
electrical outlet.
Go to step 9.
Connect the printer
cable securely to the
printer and the
computer, print server,
option, or other
network device.
Go to step 10.
Turn off the printer,
remove all packing
materials, then
reinstall the hardware
options, and then turn
on the printer.
Go to step 11.
Use correct printer
driver settings.
117
•
The USB symbol on
the cable with the
USB symbol on the
printer
•
The appropriate
Ethernet cable with
the Ethernet port
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