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Troubleshooting
Action
Step 3
a
Review the tips on avoiding jams. For more information, see
jams" on page
97.
b
Follow the recommendations, and then resend the print job.
Do paper jams still occur frequently?
Paper jam message remains after jam is cleared
Action
Open front door and remove all trays.
a
Clear any jammed pages.
Note: Make sure all paper fragments are removed.
b
Press
to clear the message and continue printing.
Does the paper jam message remain?
Jammed pages are not reprinted
Action
a
Turn on jam recovery.
1
From the printer control panel, navigate to:
> Settings >
Recovery >
2
Press the arrow buttons until On or Auto appears, and then press
.
b
Resend the pages that did not print.
Were the jammed pages reprinted?
> General Settings >
>Jam Recovery >
Yes
Contact
support.
"Avoiding
Yes
Contact
support.
Yes
The problem is solved. Contact
> Print
No
technical
The problem is solved.
No
technical
The problem is solved.
No
technical
support.
121
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