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Troubleshooting
Action
Step 1
a
Check if there is packing material left on the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Check if the packing material is properly removed from the imaging
unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer still printing blank pages?
Step 2
a
Redistribute the toner in the imaging unit.
1
Remove the toner cartridge, and then the imaging unit.
2
Firmly shake the imaging unit.
Warning—Potential Damage: Do not expose the imaging unit to
direct light for more than 10 minutes. Extended exposure to
light may cause print quality problems.
3
Reinstall the imaging unit, and then the cartridge.
b
Resend the print job.
Is the printer still printing blank pages?
Step 3
Replace the imaging unit, and then resend the print job.
Is the printer still printing blank pages?
Clipped pages or images
Leading edge
ABCDE
ABCDE
ABCDE
Trailing edge
Yes
No
Go to step 2.
The problem is solved.
Go to step 3.
The problem is solved.
Contact
technical
The problem is solved.
support.
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