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Dell B2360d-dn Laser Printer
User's Guide
1
March 2014
www.dell.com | dell.com/support/printers
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Information in this document is subject to change without notice.
© 2014 Dell, Inc. All rights reserved.
Reproduction of this material in any manner whatsoever without the written permission of Dell Inc. is strictly forbidden.
Trademarks used in this text: Dell, the DELL logo, Inspiron, Dell Precision, Dimension, OptiPlex, Latitude, PowerEdge, PowerVault, PowerApp, and Dell OpenManage are trademarks
of Dell Inc.; Intel, Pentium, and Celeron are registered trademarks of Intel Corporation; Microsoft and Windows are registered trademarks of Microsoft Corporation; AirPrint and
the AirPrint logo are trademarks of Apple, Inc.
Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary
interest in trademarks and trade names other than its own.

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Table of Contents

   Also See for Dell B2360d-dn

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   Summary of Contents for Dell B2360d-dn

  • Page 1 AirPrint logo are trademarks of Apple, Inc. Other trademarks and trade names may be used in this document to refer to the entities claiming the marks and names of their products. Dell Inc. disclaims any proprietary interest in trademarks and trade names other than its own.
  • Page 2: Table Of Contents

    Contents Contents Safety information..................5 Learning about the printer................7 Finding information about the printer......................7 Selecting a location for the printer......................8 Printer configurations..........................9 Using the printer control panel.......................11 Understanding the colors of the Sleep button and indicator lights............12 Using the Embedded Web Server......................12 Using the Local Printer Settings Utility....................13 Additional printer setup................14 Installing internal options........................14...
  • Page 3 Contents Printing from a mobile device.........................47 Printing information pages........................48 Canceling a print job..........................48 Understanding the printer menus..............49 Menus list..............................49 Paper menu.............................49 Reports menu............................58 Network/Ports menu..........................59 Security menu............................66 Settings menu............................68 Saving money and the environment............80 Saving paper and toner...........................80 Saving energy............................80 Recycling..............................83 Securing the printer...................84 Using the security lock feature........................84...
  • Page 4 Contents Configuring supply notifications from the Embedded Web Server............94 Copying printer settings to other printers....................95 Restoring factory default settings......................95 Creating a printer control panel PIN.......................96 Clearing jams....................97 Avoiding jams............................97 Understanding jam messages and locations...................98 Jam, front door [20y.xx]..........................99 Jam, rear door [20y.xx]..........................102 Jam, standard bin [20y.xx]........................103 Jam, pull tray 1.
  • Page 5: Safety Information

    Safety information Safety information Connect the power cord to a properly grounded electrical outlet that is near the product and easily accessible. Do not place or use this product near water or wet locations. CAUTION—POTENTIAL INJURY: This product uses a laser. Use of controls or adjustments or performance of procedures other than those specified herein may result in hazardous radiation exposure.
  • Page 6 Safety information CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed. CAUTION—SHOCK HAZARD: Do not set up this product or make any electrical or cabling connections, such as the fax feature, power cord, or telephone, during a lightning storm. SAVE THESE INSTRUCTIONS.
  • Page 7: Learning About The Printer

    The printer software is located in the printer program folder or on the desktop, depending on your operating system. The latest supplemental information, updates, and technical Dell support Web site— support: www.dell.com/support/printers • Support telephone numbers and hours of operation for...
  • Page 8: Selecting A Location For The Printer

    What are you looking for? Find it here Software and Documentation CD • Software and Drivers—Certified drivers for your printer and installers for Dell printer software • Readme files—Last‑minute technical changes, or advanced technical reference materials for experienced users or technicians Dell printer supplies Web site–www.dell.com/printers...
  • Page 9: Printer Configurations

    Learning about the printer Right side 300 mm (12 in.) Front 510 mm (20 in.) Left side 200 mm (8 in.) Rear 200 mm (8 in.) 300 mm (12 in.) Printer configurations CAUTION—POTENTIAL INJURY: To reduce the risk of equipment instability, load each tray separately. Keep all other trays closed until needed.
  • Page 10 Learning about the printer Printer control panel Paper stop Standard bin Front door release button Controller board access door Standard 250‑sheet tray Optional 550‑sheet tray Note: A lockable 550‑sheet tray is also available. For more information, contact the place where you purchased the printer.
  • Page 11: Using The Printer Control Panel

    Learning about the printer Using the printer control panel Use the Menus button Open the menus. Notes: • The menus are available only when the printer is in the Ready state. • Pressing the button while navigating within the menus returns the printer control panel to the top‑level menu screen.
  • Page 12: Understanding The Colors Of The Sleep Button And Indicator Lights

    Learning about the printer Understanding the colors of the Sleep button and indicator lights The colors of the Sleep button and indicator lights on the printer control panel signify a certain printer status or condition. Indicator light Printer status The printer is off or in Hibernate mode. Blinking green The printer is warming up, processing data, or printing.
  • Page 13: Using The Local Printer Settings Utility

    Learning about the printer Using the Local Printer Settings Utility Access the Local Printer Settings Utility from the list of applications or the Start menu to adjust the printer settings. Save the changes using the Actions menu. Note: To distribute the settings to other printers, save the settings in a command file.
  • Page 14: Additional Printer Setup

    Additional printer setup Additional printer setup Installing internal options CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing.
  • Page 15: Installing An Optional Card

    Additional printer setup Installing an optional card CAUTION—SHOCK HAZARD: If you are accessing the controller board or installing optional hardware or memory devices sometime after setting up the printer, then turn the printer off, and unplug the power cord from the electrical outlet before continuing. If you have other devices attached to the printer, then turn them off as well, and unplug any cables going into the printer.
  • Page 16 Additional printer setup Holding the card by its sides, align the plastic pins (1) on the card with the holes (2) on the controller board. Push the card firmly into place as shown in the illustration.
  • Page 17: Installing Hardware Options

    Additional printer setup Warning—Potential Damage: Improper installation of the card may cause damage to the card and the controller board. Note: The entire length of the connector on the card must touch and be flushed against the controller board. Close the controller board access door. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
  • Page 18: Attaching Cables

    Additional printer setup Place the tray near the printer. Align the printer with the tray, and then slowly lower the printer into place. Connect the power cord to the printer, then to a properly grounded electrical outlet, and then turn on the printer. Note: When the printer software and any hardware options are installed, it may be necessary to manually add the options in the printer driver to make them available for print jobs.
  • Page 19: Setting Up The Printer Software

    Run the installer, and then follow the instructions on the computer screen. For Macintosh users, add the printer. Note: Obtain the printer IP address from the TCP/IP section in the Network/Ports menu. Installing the Local Printer Settings Utility Visit www.dell.com/support/printers, and then download the software. Double‑click the software installer package.
  • Page 20: Networking

    Additional printer setup Select an installation type, and then click Install. Click Install to start the installation. Click Agree to accept the license agreement. Click Continue, and then follow the instructions on the computer screen. Notes: • Use the Local Printer Settings Utility to change the toner darkness, power saver, and paper size settings for all print jobs.
  • Page 21: Preparing To Set Up The Printer On A Wireless Network

    Additional printer setup • The network mask • A nickname for the printer (optional) Note: A printer nickname can make it easier for you to identify your printer on the network. You can choose to use the default printer nickname, or assign a name that is easier for you to remember. You will need an Ethernet cable to connect the printer to the network and an available port where the printer can physically connect to the network.
  • Page 22 Additional printer setup security information for your network, then see the documentation that came with the access point, or contact your system support person. – To find the WPA/WPA2 preshared key/passphrase for the wireless network, see the documentation that came with the access point, see the Web page associated with the access point, or consult your system support person.
  • Page 23: Connecting The Printer To A Wireless Network Using The Printer Software

    • Install the printer on additional network computers. Installing the Wireless Setup Assistant Go to the Dell support Web site at www.dell.com/support/printers. Download the latest Wireless Setup Assistant application. Double‑click the downloaded software installer package. Follow the instructions on the computer screen.
  • Page 24: Verifying Printer Setup

    Additional printer setup Connecting the printer to a wireless network using the Embedded Web Server Before you begin, make sure that: • Your printer is connected temporarily to an Ethernet network. • A wireless network adapter is installed in your printer and working properly. For more information, see the instruction sheet that came with your wireless network adapter.
  • Page 25: Printing A Network Setup Page

    Additional printer setup Printing a network setup page If the printer is connected to a network, then print a network setup page to verify the network connection. This page also provides important information that aids network printing configuration. From the printer control panel, navigate to: >...
  • Page 26: Loading Paper And Specialty Media

    Loading paper and specialty media Loading paper and specialty media The selection and handling of paper and specialty media can affect how reliably documents print. For more information, “Avoiding jams” on page 97 “Storing paper” on page Setting the paper size and type From the printer control panel, navigate to: >...
  • Page 27: Using The Standard Bin And Paper Stop

    Loading paper and specialty media Change the settings, and then press Using the standard bin and paper stop The standard bin holds up to 150 sheets of 75‑g/m (20‑lb) paper. It collects prints facedown. The standard bin includes a paper stop that keeps paper from sliding out the front of the bin as it stacks. To open the paper stop, pull it so that it flips forward.
  • Page 28 Loading paper and specialty media Squeeze and then slide the width guide tab to the correct position for the size of the paper you are loading.
  • Page 29 Loading paper and specialty media Squeeze and then slide the length guide tab to the correct position for the size of the paper you are loading. Notes: • For some paper sizes like letter, legal, and A4, squeeze and slide the length guide tab backward to accommodate their length.
  • Page 30 Loading paper and specialty media Flex the sheets back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Load the paper stack. Notes: • Load with the printable side facedown when using recycled or preprinted paper. •...
  • Page 31 Loading paper and specialty media Insert the tray. From the printer control panel, set the paper size and paper type in the Paper menu to match the paper loaded in the tray. Note: Set the correct paper size and type to avoid paper jams and print quality problems.
  • Page 32: Loading The Multipurpose Feeder

    Loading paper and specialty media Loading the multipurpose feeder Use the multipurpose feeder when printing on different paper sizes and types or specialty media, such as card stock, transparencies, and envelopes. You can also use it for single‑page print jobs on letterhead. Open the multipurpose feeder.
  • Page 33 Loading paper and specialty media Squeeze the tab on the left width guide, and then move the guides for the paper you are loading. Prepare the paper or specialty media for loading. • Flex sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface.
  • Page 34 Loading paper and specialty media • Make sure the paper or specialty media is below the maximum paper fill indicator located on the paper guides. Overfilling may cause paper jams. • Load paper, transparencies, and card stock with the recommended printable side faceup and the top edge entering the printer first.
  • Page 35: Linking And Unlinking Trays

    Loading paper and specialty media • Load letterhead faceup with the top edge entering the printer first. For two‑sided (duplex) printing, load letterhead facedown with the bottom edge entering the printer first. • Load envelopes with the flap on the left side facedown. Warning—Potential Damage: Never use envelopes with stamps, clasps, snaps, windows, coated linings, or self‑stick adhesives.
  • Page 36: Configuring A Custom Paper Type

    Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. Change the tray settings to specify the paper size and type for the tray. •...
  • Page 37 Loading paper and specialty media • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Click Settings > Paper Menu. From the Tray Configuration section, select a paper source, and then select a custom paper type under the paper type column.
  • Page 38: Paper And Specialty Media Guide

    Paper and specialty media guide Paper and specialty media guide Paper guidelines Selecting the correct paper or specialty media reduces printing problems. For the best print quality, try a sample of the paper or specialty media before buying large quantities. Paper characteristics The following paper characteristics affect print quality and reliability.
  • Page 39: Fiber Content

    Paper and specialty media guide For 60–90‑g/m (16–24‑lb) bond paper, grain long paper is recommended. Fiber content Most high‑quality xerographic paper is made from 100% chemically treated pulped wood. This content provides the paper with a high degree of stability resulting in fewer paper feeding problems and better print quality. Paper containing fibers such as cotton can negatively affect paper handling.
  • Page 40: Using Recycled Paper And Other Office Papers

    Paper and specialty media guide Use papers printed with heat‑resistant inks designed for use in xerographic copiers. The ink must be able to withstand temperatures up to 230°C (446°F) without melting or releasing hazardous emissions. Use inks that are not affected by the resin in toner.
  • Page 41: Using Specialty Media

    Paper and specialty media guide Using specialty media Tips on using card stock Card stock is heavy, single‑ply specialty media. Many of its variable characteristics, such as moisture content, thickness, and texture, can significantly impact print quality. Print samples on the card stock being considered for use before buying large quantities.
  • Page 42: Tips On Using Labels

    Paper and specialty media guide Tips on using labels Print samples on the labels being considered for use before buying large quantities. Note: Use only paper label sheets. Vinyl, pharmacy, and two‑sided labels are not supported. When printing on labels: •...
  • Page 43: Storing Paper

    Paper and specialty media guide Storing paper Use these paper storage guidelines to help avoid jams and uneven print quality: • For best results, store paper where the temperature is 21°C (70°F) and the relative humidity is 40 percent. Most label manufacturers recommend printing in a temperature range of 18–24°C (65–75°F) with relative humidity between 40 and 60 percent.
  • Page 44: Supported Paper Types And Weights

    Paper and specialty media guide Paper size Standard tray Optional 250‑ or Multipurpose feeder Duplex mode 550‑sheet tray Folio 216 x 330 mm (8.5 x 13 in.) Statement 140 x 216 mm (5.5 x 8.5 in.) 1, 2 Universal 76.2 x 127 mm (3 x 5 in.) up to 216 x 356 mm (8.5 x 14 in.) 7 3/4 Envelope (Monarch) 98 x 191 mm (3.9 x 7.5 in.)
  • Page 45 Paper and specialty media guide Paper type 250‑ or 550‑sheet tray Multipurpose feeder Duplex mode Glossy paper Paper labels Vinyl labels Bond Envelope Rough envelope Letterhead Preprinted Colored Paper Light Paper Heavy Paper Rough/Cotton One‑sided paper labels designed for laser printers are supported for occasional use. It is recommended to print 20 or fewer pages of paper labels per month.
  • Page 46: Printing

    Printing Printing Printing a document Printing a document From the Paper menu on the printer control panel, set the paper type and size to match the paper loaded. Send the print job: For Windows users With a document open, click File > Print. Click Properties, Preferences, Options, or Setup.
  • Page 47: Printing From A Mobile Device

    Set the print options you want, and then tap Print. Printing from a mobile device using Dell Mobile Print You can print directly from an Android mobile device (OS 2.1 or later) to your printer using Dell Mobile Print. Notes: •...
  • Page 48: Printing Information Pages

    Printing Select the item to print. You can choose from the list of supported applications (such as Calendar, Contacts, Gallery, Google Docs, GMail, Internet, Messaging, Word Documents, Excel Documents, PowerPoint Documents, and PDF Documents). From the print preview dialog, set the print and printer options if necessary. Note: If your printer does not appear in the list, then check the network settings of both your printer and your mobile device to make sure that both share the same wireless network.
  • Page 49: Understanding The Printer Menus

    Understanding the printer menus Understanding the printer menus Menus list Paper Menu Reports Network/Ports Default Source Menu Settings Page Active NIC Paper Size/Type Device Statistics Standard Network Configure MP Network Setup Page Reports Substitute Size Profiles List Network card Paper Texture Print Fonts TCP/IP Paper Weight...
  • Page 50 Understanding the printer menus Paper Size/Type menu Tray [x] Size Specify the paper size loaded in each tray. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS‑B5 • If two trays contain paper of the same size and type, and the trays have Letter the same settings, then the trays are automatically linked.
  • Page 51 Understanding the printer menus MP Feeder Size Specify the paper size loaded in the multipurpose feeder. Notes: • Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 • From the Paper menu, set Configure MP to “Cassette” for MP Feeder Letter Size to appear as a menu.
  • Page 52 Understanding the printer menus Manual Paper Size Specify the paper size being manually loaded. Note: Letter is the U.S. factory default setting. A4 is the international factory default setting. JIS B5 Letter Legal Executive Oficio (Mexico) Folio Statement Universal Manual Paper Type Specify the paper type being manually loaded.
  • Page 53: Configure Mp Menu

    Understanding the printer menus Configure MP menu Configure MP Determine when the printer selects paper from the multipurpose feeder. Cassette Notes: Manual • Cassette is the factory default setting. Cassette configures the First multipurpose feeder as the default paper source. •...
  • Page 54 Understanding the printer menus Labels Texture Specify the relative texture of the labels loaded. Smooth Note: Normal is the factory default setting. Normal Rough Bond Texture Specify the relative texture of the bond paper loaded. Smooth Note: Rough is the factory default setting. Normal Rough Envelope Texture...
  • Page 55: Paper Weight Menu

    Understanding the printer menus Paper Weight menu Plain Weight Specify the relative weight of the plain paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Card Stock Weight Specify the relative weight of the card stock loaded. Light Note: Normal is the factory default setting.
  • Page 56: Paper Loading Menu

    Understanding the printer menus Colored Weight Specify the relative weight of the colored paper loaded. Light Note: Normal is the factory default setting. Normal Heavy Light Weight Specify that the weight of the paper loaded is light. Light Heavy Weight Specify that the weight of the paper loaded is heavy.
  • Page 57: Custom Types Menu

    Understanding the printer menus Light Loading Determine and set two‑sided printing for all print jobs that specify Light as the paper type. Duplex Heavy Loading Determine and set two‑sided printing for all print jobs that specify Heavy as the paper type. Duplex Custom [x] Loading Determine and set two‑sided printing for all print jobs that specify...
  • Page 58: Reports Menu

    Understanding the printer menus Portrait Width Set the portrait width. 3–8.5 inches Notes: 76–216 mm • If the width exceeds the maximum, then the printer uses the maximum width allowed. • 8.5 inches is the US factory default setting. You can increase the width in 0.01‑inch increments.
  • Page 59: Network/ports Menu

    Understanding the printer menus Print Fonts Print a report of all the fonts available for the printer language currently set in the printer. PCL Fonts PostScript Fonts Note: A separate list is available for PCL and PostScript emulations. Print Directory Print a list of all the resources stored in an optional flash memory card.
  • Page 60: Network Card Menu

    Understanding the printer menus NPA Mode Set the printer to perform the special processing required for bidirectional communication following the conventions defined by the NPA protocol. Auto Notes: • Auto is the factory default setting. • Changing this setting from the printer control panel and then exiting the menus causes the printer to restart.
  • Page 61: Tcp/ip Menu

    Understanding the printer menus View Card Speed View the speed of an active network card. Network Address View the network addresses. Job Timeout Set the amount of time it takes for a network print job to be canceled. 0–255 seconds Notes: •...
  • Page 62: Ipv6 Menu

    Understanding the printer menus Enable HTTP Server Enable the built-in Web server (Embedded Web Server). When enabled, the printer can be monitored and managed remotely using a Web browser. Note: Yes is the factory default setting. WINS Server Address View or change the current WINS server address. Enable DDNS View or change the current DDNS setting.
  • Page 63: Wireless Menu

    Understanding the printer menus Enable DHCPv6 Enable DHCPv6 in the printer. Note: On is the factory default setting. These settings can be changed only from the Embedded Web Server. Wireless menu Note: This menu is available only in printers connected to a wireless network or printer models that have a wireless network adapter.
  • Page 64: Standard Usb Menu

    Understanding the printer menus View Address Show the assigned AppleTalk address. Note: The address can be changed only from the Embedded Web Server. Set Zone Provide a list of AppleTalk zones available on the network. [list of zones available on the network] Note: The factory default setting is the default zone for the network.
  • Page 65: Smtp Setup Menu

    Understanding the printer menus USB Buffer Set the size of the USB input buffer. Disabled Notes: Auto • Auto is the factory default setting. 3K to [maximum size allowed] • Disabled turns off job buffering. • The USB buffer size value can be changed in 1-KB increments. •...
  • Page 66: Security Menu

    Understanding the printer menus Use SSL Set the printer to use SSL for increased security when connecting to the SMTP server. Disabled Negotiate Notes: Required • Disabled is the factory default setting. • When the Negotiate setting is used, the SMTP server determines if SSL will be used.
  • Page 67: Set Date And Time Menu

    Understanding the printer menus Configure Log Specify how and whether or not audit logs are created. Enable Audit Notes: • Enable Audit determines if events are recorded in the secure audit log and remote syslog. No is the factory default setting. Enable Remote Syslog •...
  • Page 68: Settings Menu

    Understanding the printer menus Settings menu General Settings menu Display Language Set the language of the text appearing on the display. English Note: Not all languages are available for all printers, and you may Francais need to install special hardware for those languages to appear. Deutsch Italiano Espanol...
  • Page 69 Understanding the printer menus Run Initial setup Run the setup wizard. Notes: • Yes is the factory default setting. • After completing the setup wizard by selecting Done at the country or region selection screen, the default becomes No. Paper Sizes Specify the unit of measurement for paper sizes.
  • Page 70 Understanding the printer menus Timeouts Set the printer to Hibernate mode even if there is an active Ethernet connection. Hibernate Timeout on Connection Hibernate Note: Do Not Hibernate is the factory default setting. Do Not Hibernate Timeouts Set the amount of time in seconds the printer waits before the it returns to a ready state.
  • Page 71 Understanding the printer menus Print Recovery Specify whether the printer reprints jammed pages. Jam Recovery Notes: • Auto is the factory default setting. The printer reprints jammed pages unless the memory required to hold the Auto pages is needed for other printer tasks. Print Recovery •...
  • Page 72: Print Settings

    Understanding the printer menus Custom Home Message Select a custom home message that appears as an alternating display of the printer status. IP Address Note: Off is the factory default setting. Hostname Contact Name Location Zero Configuration Name Custom Text 1 Print Settings Setup menu Printer Language...
  • Page 73: Finishing Menu

    Understanding the printer menus Resource Save Specify how the printer handles temporary downloads, such as fonts and macros stored in the RAM, when the printer receives a print job that requires more than the available memory. Notes: • Off is the factory default setting. Off sets the printer to retain downloads only until memory is needed.
  • Page 74 Understanding the printer menus Separator Sheets Specify whether to insert blank separator sheets. Notes: Between Copies • Off is the factory default setting. Between Jobs • Between Copies inserts a blank sheet between each copy of a print job if Between Pages Collate is set to (1,1,1) (2,2,2).
  • Page 75: Quality Menu

    Understanding the printer menus Quality menu Print Resolution Specify the printed output resolution in dots per inch. 300 dpi Note: 600 dpi is the factory default setting. 600 dpi 1200 dpi 1200 Image Q 2400 Image Q Pixel Boost Enable more pixels to print in clusters for clarity, in order to enhance images horizontally or vertically, or to enhance fonts.
  • Page 76: Utilities Menu

    Understanding the printer menus Utilities menu Format Flash Format the flash memory. Warning—Potential Damage: Do not turn off the printer while the flash memory is being formatted. Notes: • Flash memory refers to the memory added by installing a flash memory card in the printer.
  • Page 77: Pcl Emul Menu

    Understanding the printer menus Font Priority Establish the font search order. Resident Notes: Flash • Resident is the factory default setting. • This menu item is available only when a formatted flash memory card is installed and operating properly. • Make sure the flash memory card is not read/write‑, write‑, or password‑protected.
  • Page 78 Understanding the printer menus PCL Emulation Settings Specify the font pitch for scalable monospaced fonts. Pitch Notes: 0.08–100 • 10 is the factory default setting. • Pitch refers to the number of fixed‑space characters per inch (cpi). • Pitch can be increased or decreased in 0.01‑cpi increments. •...
  • Page 79 Understanding the printer menus Tray Renumber Configure the printer to work with printer software or programs that use different source assignments for trays and feeders. Assign MP Feeder Notes: None • Off is the factory default setting. 0–199 • None cannot be selected. It is only displayed when it is selected by the Assign Tray [x] PCL 5 interpreter.
  • Page 80: Saving Money And The Environment

    Two-sided printing is the default setting in the print driver. • For a complete list of supported products and countries, go to www.dell.com/support. Place multiple pages on one sheet of paper You can print up to 16 consecutive pages of a multiple‑page document onto one side of a single sheet of paper by setting multiple page printing (N‑Up) for the print job.
  • Page 81: Adjusting Sleep Mode

    Saving money and the environment Use the factory default settings for all settings associated with Eco‑Mode. This setting supports the performance specifications for your printer. Energy Reduce energy use, especially when the printer is idle. • Printer engine motors do not start until a document is ready to print. You may notice a short delay before the first page is printed.
  • Page 82: Using Hibernate Mode

    Saving money and the environment Using Hibernate mode Hibernate is an ultra‑low‑power saving mode. Notes: • Three days is the default amount of time before the printer enters Hibernate mode. • Make sure to wake the printer from Hibernate mode before sending a print job. A hard reset or a long press of the Sleep button wakes the printer from Hibernate mode.
  • Page 83: Recycling

    Access the Schedule Power Modes menu using the Local Printer Settings Utility. Recycling Recycling Dell products To return Dell products for recycling: Visit our Web site at www.dell.com/recycle. Select your country or region. Follow the instructions on the computer screen.
  • Page 84: Securing The Printer

    Securing the printer Securing the printer Using the security lock feature The printer is equipped with a security lock feature. Attach a security lock compatible with most laptop computers in the location shown to secure the printer in place. Statement of Volatility Your printer contains various types of memory that can store device and network settings, and user data.
  • Page 85: Erasing Volatile Memory

    Securing the printer Erasing volatile memory The volatile memory (RAM) installed in your printer requires a power source to retain information. To erase the buffered data, simply turn off the printer. Erasing non‑volatile memory Turn off the printer. From the printer control panel, hold down and the right arrow button while turning the printer on.
  • Page 86: Maintaining The Printer

    Maintaining the printer Maintaining the printer Periodically, certain tasks are required to maintain the optimum performance of your printer. Warning—Potential Damage: Failure to replace parts and supplies when directed may cause damage to your printer or prevent the printer from performing optimally. Cleaning the printer Note: You may need to perform this task after every few months.
  • Page 87: Estimated Number Of Remaining Pages

    Use the Search command on the Start menu to locate Status Monitor Center. Open the application, and then click Order Supplies. Ordering supplies using Printer Home Use the Search command on the Start menu to locate Dell Printer Home. Open the application, and then click Maintenance > Order supplies. Storing supplies Choose a cool, clean storage area for the printer supplies.
  • Page 88: Replacing Supplies

    Maintaining the printer Replacing supplies Replacing the toner cartridge Press the button on the right side of the printer, and then open the front door. Pull the toner cartridge out using the handle. Unpack the toner cartridge, and then remove all packing materials. Shake the new cartridge to redistribute the toner.
  • Page 89: Replacing The Imaging Unit

    Maintaining the printer Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light may cause print quality problems.
  • Page 90 Maintaining the printer Pull the toner cartridge out using the handle. Lift the blue handle, and then pull the imaging unit out of the printer. Unpack the new imaging unit, and then shake it. Remove all packing materials from the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 91 Maintaining the printer Insert the imaging unit into the printer by aligning the arrows on the side rails of the imaging unit with the arrows on the side rails inside the printer. Insert the toner cartridge into the printer by aligning the side rails of the cartridge with the arrows on the side rails inside the printer.
  • Page 92: Moving The Printer

    Maintaining the printer Moving the printer Before moving the printer CAUTION—POTENTIAL INJURY: Before moving the printer, follow these guidelines to avoid personal injury or printer damage: • Turn the printer off using the power switch, and then unplug the power cord from the electrical outlet. •...
  • Page 93: Managing The Printer

    Managing the printer Managing the printer Managing printer messages Use the Status Messenger application to view error messages requiring your intervention on your printer. When there is an error, a bubble appears telling you what the error is, and points you to the appropriate recovery information. If you installed Status Messenger with your printer software, then the application launches automatically when the software installation is completed.
  • Page 94: Viewing Reports

    Managing the printer • If you are using a proxy server, then temporarily disable it to load the Web page correctly. Press Enter to open the Web page of your printer. Click Applications. Note: The remote control panel requires a Java plug‑in to launch. Viewing reports You can view some reports from the Embedded Web Server.
  • Page 95: Copying Printer Settings To Other Printers

    Managing the printer Notification Description The normal printer behavior for all supplies occurs. E‑mail Only The printer generates an e-mail when the supply condition is reached. The status of the supply will appear on the menus page and status page. Warning The printer displays the warning message and generates an e‑mail about the status of the supply.
  • Page 96: Creating A Printer Control Panel Pin

    Managing the printer > Settings > > General Settings > > Factory Defaults > > Restore Now > Creating a printer control panel PIN The Panel PIN Protect menu lets you restrict access to the menus from the printer control panel. To restrict access to the menus, create a Personal Identification Number (PIN), and then assign the PIN to each menu.
  • Page 97: Clearing Jams

    Clearing jams Clearing jams Carefully select paper and specialty media and load them properly to avoid most jams. If jams do occur, then follow the steps outlined in this chapter. Note: Jam Recovery is set to Auto by default. The printer reprints jammed pages unless the memory required to hold the pages is needed for other printer tasks.
  • Page 98: Understanding Jam Messages And Locations

    Clearing jams Use recommended paper • Use only recommended paper or specialty media. • Do not load wrinkled, creased, damp, bent, or curled paper. • Flex, fan, and straighten paper before loading it. • Do not use paper that has been cut or trimmed by hand. •...
  • Page 99: Jam, Front Door [20y.xx]

    Clearing jams Area Printer control panel What to do message Tray 1 Jam, pull tray 1. Push down Pull tray 1 completely out, then push the front duplex flap blue flap. [23y.xx] down, and then remove the jammed paper. Note: You may need to open the rear door to clear some 23y.xx paper jams.
  • Page 100 Clearing jams Pull the toner cartridge out using the handle. Lift the blue handle, and then pull out the imaging unit from the printer. Warning—Potential Damage: Do not touch the photoconductor drum. Doing so may affect the print quality of future print jobs.
  • Page 101 Clearing jams Lift the blue flap in front of the printer. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the imaging unit by aligning the arrows on the side rails of the unit with the arrows on the side rails inside the printer, and then insert the imaging unit into the printer.
  • Page 102: Jam, Rear Door [20y.xx]

    Clearing jams Insert the toner cartridge by aligning the side rails of the cartridge with the arrows on the side rails inside the printer, and then insert the cartridge into the printer. Close the front door. From the printer control panel, press to clear the message and continue printing.
  • Page 103: Jam, Standard Bin [20y.xx]

    Clearing jams Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Close the rear and front doors. From the printer control panel, press to clear the message and continue printing. Jam, standard bin [20y.xx] Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 104: Jam, Pull Tray 1. Push Down Blue Flap. [23y.xx]

    Clearing jams From the printer control panel, press to clear the message and continue printing. Jam, pull tray 1. Push down blue flap. [23y.xx] Pull out the tray completely.
  • Page 105 Clearing jams Locate the blue lever, and then pull it down to release the jam. Note: If the jammed paper is not visible in the duplex area, then open the rear door, and then gently remove the jammed paper. Make sure all paper fragments are removed. Firmly grasp the jammed paper on each side, and then gently pull it out.
  • Page 106: Jam, Tray [x] [24y.xx]

    Clearing jams Jam, tray [x] [24y.xx] Pull out the tray completely. Firmly grasp the jammed paper on each side, and then gently pull it out. Note: Make sure all paper fragments are removed. Insert the tray. From the printer control panel, press to clear the message and continue printing.
  • Page 107 Clearing jams Flex the sheets of paper back and forth to loosen them, and then fan them. Do not fold or crease the paper. Straighten the edges on a level surface. Reload paper into the multipurpose feeder. Note: Make sure the paper guide lightly rests against the edge of the paper. From the printer control panel, press to clear the message and continue printing.
  • Page 108: Troubleshooting

    Troubleshooting Troubleshooting Understanding the printer messages Bin full. Remove paper. Remove the paper stack from the standard bin. Cannot collate large document [37] Try one or more of the following: • From the printer control panel, press to print the portion of the job already stored and begin collating the rest of the print job.
  • Page 109: Close Front Door

    Troubleshooting Change [paper source] to [custom type name]. Load [orientation]. Try one or more of the following: • Load the correct size and type of paper in the tray, and then press on the printer control panel. Note: Make sure the paper size and type settings are specified in the Paper menu on the printer control panel. •...
  • Page 110 Troubleshooting Flash memory full [52] Try one or more of the following: • From the printer control panel, press to clear the message and continue printing. • Delete fonts, macros, and other data stored in the flash memory. From the printer control panel, navigate to: >...
  • Page 111 Troubleshooting Insert tray [x] Insert the indicated tray into the printer. Load [paper source] with [custom type name] [orientation] Try one or more of the following: • Load the tray or feeder with the correct size and type of paper. •...
  • Page 112 Troubleshooting • Cancel the current job. Load MP feeder with [custom type name] [orientation] Try one or more of the following: • Load the feeder with the correct size and type of paper. • From the printer control panel, press to clear the message and continue printing.
  • Page 113 The printer has detected a non‑Dell supply or part installed in the printer. Your Dell printer is designed to function best with genuine Dell supplies and parts. Use of third-party supplies or parts may affect the performance, reliability, or life of the printer and its imaging components.
  • Page 114 If you do not wish to accept these risks, then remove the third-party supply or part from your printer, and then install a genuine Dell supply or part. Note: For the list of supported supplies, see the “Ordering supplies” section of the User's Guide or visit www.dell.com/printers.
  • Page 115 Troubleshooting Replace cartridge, 0 estimated pages remain [88.xy] Replace the toner cartridge to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide. Note: If you do not have a replacement cartridge, then visit our Web site or contact the place where you purchased the printer.
  • Page 116: Solving Printer Problems

    Troubleshooting Replace unsupported imaging unit [32.xy] Remove the imaging unit, and then install a supported one to clear the message and continue printing. For more information, see the instruction sheet that came with the supply or see the “Replacing supplies” section of the User’s Guide.
  • Page 117 Troubleshooting Action Step 4 Unplug the other Go to step 5. electrical equipment, Check other electrical equipment plugged into the electrical outlet. and then turn on the printer. If the printer Does other electrical equipment work? does not work, then reconnect the other electrical equipment.
  • Page 118: Printer Display Is Blank

    Troubleshooting Action Step 11 Go to step 12. Install the correct printer driver. Check the installed printer driver. Is the correct printer driver installed? Step 12 The problem is solved. Contact technical support. Turn off the printer, then wait for about 10 seconds, and then turn the printer back on.
  • Page 119: Tray Problems

    Troubleshooting Action Step 3 Go to step 4. Reinstall the internal option. Print a menu settings page, and then check to see if the internal option is listed in the Installed Features list. Is the internal option listed in the menu settings page? Step 4 The problem is solved.
  • Page 120: Paper Feed Problems

    Troubleshooting Action Step 4 Go to step 5. Manually add the tray in the printer driver. Check if the tray is available in the printer driver. Note: If necessary, manually add the tray in the printer driver to make it available for print jobs.
  • Page 121: Jammed Pages Are Not Reprinted

    Troubleshooting Action Step 3 Contact technical The problem is solved. support. Review the tips on avoiding jams. For more information, see “Avoiding jams” on page Follow the recommendations, and then resend the print job. Do paper jams still occur frequently? Paper jam message remains after jam is cleared Action Open front door and remove all trays.
  • Page 122: Solving Print Problems

    Troubleshooting Solving print problems Printing problems Print jobs do not print Action Step 1 The problem is solved. Go to step 2. From the document you are trying to print, open the Print dialog and check if you have selected the correct printer. Note: If the printer is not the default printer, then you must select the printer for each document that you want to print.
  • Page 123: Printing Slows Down

    The problem is solved. Contact technical support. Remove, and then reinstall the printer software. For more information, see “Installing the printer” on page Note: For more information, visit www.dell.com/support/printers. Resend the print job. Do the jobs print? Printing slows down Notes: •...
  • Page 124: Job Prints From The Wrong Tray Or On The Wrong Paper

    Troubleshooting Action Step 3 Install additional The problem is solved. printer memory. Change the environmental settings. For more information, From the printer control panel, navigate to: contact technical support. > Settings > > General Settings > > Eco‑Mode > select a setting >...
  • Page 125: Incorrect Characters Print

    Troubleshooting Incorrect characters print Action Step 1 Deactivate Hex Trace Go to step 2. mode. Make sure the printer is not in Hex Trace mode. Note: If Ready Hex appears on the printer display, then turn off the printer, and then turn it back on to deactivate Hex Trace mode. Is the printer in Hex Trace mode? Step 2 Contact...
  • Page 126: Unexpected Page Breaks Occur

    Troubleshooting Action Step 3 The problem is solved. Contact technical support. Reduce the complexity of the print job by eliminating the number and size of fonts, the number and complexity of images, and the number of pages in the job. Did the job print and collate correctly? Unexpected page breaks occur Action...
  • Page 127: Printer Is Printing Blank Pages

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Print a font sample list to check if the fonts you are using are supported by the printer. From the printer control panel, navigate to: > Reports > >...
  • Page 128: Clipped Pages Or Images

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Check if there is packing material left on the imaging unit. Remove the toner cartridge, and then the imaging unit. Check if the packing material is properly removed from the imaging unit.
  • Page 129: Shadow Images Appear On Prints

    Troubleshooting Action Step 1 Go to step 2. The problem is solved. Move the width and length guides in the tray to the correct positions for the paper loaded. Resend the print job. Is the page or image clipped? Step 2 Go to step 3.
  • Page 130: Gray Background On Prints

    Troubleshooting Action Step 1 Go to step 2. Load paper with the correct paper type and Load paper with the correct paper type and weight in the tray. weight in the tray. Is paper with the correct paper type and weight loaded in the tray? Step 2 Go to step 3.
  • Page 131: Incorrect Margins On Prints

    Troubleshooting Action Step 2 The problem is solved. Go to step 3. Reinstall the imaging unit and the toner cartridge. Remove the toner cartridge. Remove the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes. Extended exposure to light can cause print quality problems.
  • Page 132: Paper Curl

    Troubleshooting Action Step 3 The problem is solved. Contact technical support. Depending on your operating system, specify the paper size from Printing Preferences or from the Print dialog. Resend the print job. Are the margins correct? Paper curl Action Step 1 Go to step 2.
  • Page 133: Print Irregularities

    Resend the print job. Do print irregularities still appear? Step 6 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do print irregularities still appear?
  • Page 134: Repeating Defects Appear On Prints

    • 38 mm (1.5 in.) contact technical support or your Dell printer dealer. Is the distance between defects equal to one of the listed measurements? Step 2 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job.
  • Page 135 Troubleshooting Action Step 2 Go to step 3. Do one or more of the following: From the printer control panel, set the paper type, texture and weight in the Paper menu to match the paper loaded in the tray. • Specify the paper type, texture, and Resend the print job.
  • Page 136: Print Is Too Light

    Troubleshooting Print is too light Action Step 1 Go to step 2. The problem is solved. From the Quality menu on the printer control panel, increase the toner darkness. Note: 8 is the factory default setting. Resend the print job. Is the print still too light? Step 2 Go to step 3.
  • Page 137: Skewed Print

    Troubleshooting Action Step 6 Go to step 7. The problem is solved. Redistribute the toner in the imaging unit. Remove the toner cartridge, and then the imaging unit. Firmly shake the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 138: Printer Is Printing Solid Black Pages

    Troubleshooting Printer is printing solid black pages Action Step 1 Go to step 2. The problem is solved. Reinstall the imaging unit. Remove the toner cartridge, and then the imaging unit. Warning—Potential Damage: Do not expose the imaging unit to direct light for more than 10 minutes.
  • Page 139: Streaked Horizontal Lines Appear On Prints

    Troubleshooting Streaked horizontal lines appear on prints ABCDE ABCDE ABCDE Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the tray or feeder from Printing Preferences or the Print dialog. Resend the print job. Do streaked horizontal lines appear on prints? Step 2 Go to step 3.
  • Page 140: Streaked Vertical Lines Appear On Prints

    Troubleshooting Streaked vertical lines appear on prints Leading edge ABCDE ABCDE ABCDE Trailing edge Action Step 1 Go to step 2. The problem is solved. Depending on your operating system, specify the paper type, texture, and weight from Printing Preferences or from the Print dialog. Resend the print job.
  • Page 141: Horizontal Voids Appear On Prints

    Action Step 5 Contact technical The problem is solved. support or your Dell Replace the imaging unit, and then resend the print job. printer dealer. Do streaked vertical lines appear on prints? Horizontal voids appear on prints Leading edge Trailing edge...
  • Page 142: Vertical Voids Appear On Prints

    Troubleshooting Vertical voids appear on prints Leading edge Trailing edge Action Step 1 Go to step 2. The problem is solved. Make sure your software program is using a correct fill pattern. Resend the print job. Do vertical voids appear on prints? Step 2 Go to step 3.
  • Page 143: Toner Specks Appear On Prints

    Do the paper type, texture, and weight match the paper loaded in the tray? Step 2 Contact technical The problem is solved. support or your Dell Resend the print job. printer dealer. Does the toner still rub off? Uneven print density Action Replace the imaging unit, and then resend the print job.
  • Page 144: Embedded Web Server Does Not Open

    Troubleshooting Embedded Web Server does not open Action Step 1 The problem is solved. Go to step 2. Turn on the printer. Open a Web browser, and then type the printer IP address. Press Enter. Does the Embedded Web Server open? Step 2 The problem is solved.
  • Page 145: Contacting Technical Support

    You need to know your printer model type and the service tag number or express service code. For more information, see the label on the inside top front cover or at the back of the printer. The service tag number is also listed on the menu settings page. For more information, check the Dell support Web site at www.dell.com/support/printers.
  • Page 146: Appendix

    Operating System, application software and hardware drivers to the original default configuration as shipped from Dell, as well as the verification of appropriate functionality of the printer and all Dell‑installed hardware. In addition to this technician assisted technical support, online technical support is available at Dell Support.
  • Page 147: Warranty And Return Policy

    Appendix Warranty and Return Policy Dell Inc. (“Dell”) manufactures its hardware products from parts and components that are new or equivalent to new in accordance with industry‑standard practices. For information about the Dell warranty for your printer, refer to the...
  • Page 148: Index

    Default Source menu 49 AirPrint cleaning the printer 86 Defective flash memory [51] 110 using 47 Close front door 109 Dell Mobile Print AppleTalk menu 63 Complex page may misprint using 47 assigning custom paper types 36 [39] 109 display troubleshooting...
  • Page 149 Index Ethernet setup Jam, standard bin [20y.xx] 103 memory preparing for an 20 Jam, tray [x] [24y.xx] 106 types installed on printer 84 exterior of the printer jams Memory full [38] 113 cleaning 86 accessing 98 Memory low, no Resource Save avoiding 97 [35] 113 understanding messages 98...
  • Page 150 26 toner rubs off 143 printing 25 Paper Size/Type menu 50 toner specks appear on prints 143 Non‑Dell [supply type], see User’s paper sizes transparency print quality is Guide [33.xy] 113 supported by the printer 43 poor 138 non‑volatile memory 84...
  • Page 151 Schedule Power Modes size] [orientation] 111 AirPrint 47 using 82 Load [paper source] with [paper from a mobile device using Dell Security Audit Log menu 66 type] [paper size] Mobile Print 47 security lock 84 [orientation] 111...
  • Page 152 Index setting Hibernate Timeout 82 Too many trays. Remove some. repeating print defects appear on Setup menu 72 [58] 116 prints 134 shipping the printer 92 transparencies shadow images appear on Sleep mode loading, multipurpose feeder 32 prints 129 adjusting 81 tips 42 skewed print 137 SMTP Setup menu 65...
  • Page 153 Index wireless network setup using the Embedded Web Server 24 Wireless Setup Assistant using 23 Wireless Setup Utility using 23 XPS menu 76...

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