Customizing Cisco SPA and Wireless IP Phones
Customizing Phone Softkeys
Cisco Small Business SPA 300 Series, SPA 500 Series, and WIP310 IP Phone Administration Guide
Keyword
Key Label
acd_login
Login
acd_logout
Logout
alpha
Alpha
answer
Answer
avail
Avail
barge
Barge
bxfer
BlindXfer/
bxfer
cancel
Cancel
cfwd
Forward
chkcfwd
Clr Fwd/-
cfwd
chkdnd
Clr DND/-
dnd
clear
Clear
conf
Conf
Definition
Logs user in to Automatic Call
Distribution (ACD).
Logs user out of ACD.
Enter alphabetic characters in a
data entry field.
Answers an incoming call.
Denotes that a user who is logged
in to an ACD server has set his
status as available.
Allows another user to interrupt a
shared call.
Performs a blind call transfer
(transfers a call without speaking
to the party to whom the call is
transferred). Requires that Blind
Xfer Serv is enabled.
Cancels a call (for example, when
conferencing a call and the
second party is not answering).
Forwards all calls to a specified
number.
Deactivates call forwarding.
Deactivates Do Not Disturb.
Clears an entire text/number field.
Initiates a conference call.
Requires that Conf Serv is
enabled and there are two or more
calls that are active or on hold.
3
Available Phone
States
Idle
Idle
Off-Hook, Dialing
Input
Ringing
Idle
Shared-Active,
Shared-Held
Connected,
Connected
Dialing Input
Idle, Off-Hook,
Hold, Shared-
Active, Shared-
Held
Idle
Idle
Input
Connected, Start-
Conf
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