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USER GUIDE
Cisco Small Business
SPA 300 Series IP Phones
Models 301 and 303

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  Summary of Contents for Cisco 301

  • Page 1 USER GUIDE Cisco Small Business SPA 300 Series IP Phones Models 301 and 303...
  • Page 2 August 2013 Cisco and the Cisco logo are trademarks or registered trademarks of Cisco and/or its affiliates in the U.S. and other countries. To view a list of Cisco trademarks, go to this URL: www.cisco.com/go/trademarks. Third-party trademarks mentioned are the property of their respective owners. The use of the word partner does not imply a partnership relationship between Cisco and any other company.
  • Page 3: Table Of Contents

    Installing Your Cisco SPA 301 IP Phone Connecting the Handset Connecting the Power Connecting Your Cisco SPA 301 to the Network (Optional) Connecting Your Cisco SPA 301 to the Wireless Network Installing Your Cisco SPA 303 IP Phone Connecting the Handset Connecting the Power...
  • Page 4 Placing or Answering a Call Using Dial Assistance (Cisco SPA 303) Using Hold and Resume Switching Between Multiple Calls on Hold on a Single Line (Cisco SPA 303) Ending a Call Transferring Calls (Cisco SPA 303) Performing an Attended Transfer...
  • Page 5 Picking Up a Call from Another Extension (Cisco SPA 303) Parking a Call (Cisco SPA 303) Placing a Three-Way Conference Call Conferencing a Held Call with an Active Call (Cisco SPA 303) Using the Phone Directories (Cisco SPA 303) Using Your Personal Directory...
  • Page 6 Turning on the Screen Saver Using Ring Tones (Cisco SPA 303) Changing Your Ring Tone Configuring Date and Time Parameters on Your Phone (Cisco SPA 303) 66 Setting Your Phone’s Date and Time Using Star Codes Using the Interactive Voice Response Menu on the Cisco SPA 301...
  • Page 7 Contents Changing the LCD Contrast (Cisco SPA 303) Configuring the Phone Screen Saver (Cisco SPA 303) Appendix A: Where to Go From Here Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 8: Chapter 1: Getting Started

    This document describes using the Cisco Small Business IP Phones with a SIP phone system, such as the Cisco SPA 9000 Voice System or a BroadSoft or Asterisk system. If you are using your Cisco Small...
  • Page 9 Using the Web Interface How to log in to and use the phone’s web user interface. Appendix A Where to Go From Here Lists of and links to related documentation. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 10: Overview Of The Cisco Small Business 300 Series Ip Phones

    Overview of the Cisco Small Business 300 Series IP Phones Overview of the Cisco Small Business 300 Series IP Phones The Cisco Small Business 300 Series IP Phones are full-featured VoIP (Voice over Internet Protocol) phones that provide voice communication over an IP network.
  • Page 11: Getting To Know The Cisco Spa 301

    Getting Started Getting to Know the Cisco SPA 301 Getting to Know the Cisco SPA 301 Phone Feature Description Handset Pick up to place or answer a call. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 12 Press repeatedly to increase the volume of the handset (when the handset is off the phone) or ringer volume (when the handset is on the phone). Keypad Use to dial phone numbers. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 13: Getting To Know The Cisco Spa 303

    Waiting Indicator message. Flashes red during an incoming call or when the phone’s firmware is being updated. LCD Screen Displays date and time, phone station name, line extensions, and softkey options. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 14 Press + to increase the volume and - to lower the volume of the handset, headset, speaker (when the handset is off the phone), or ringer volume (when the handset is on the phone). Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 15: Softkey Buttons

    The softkey buttons on your phone display may vary depending on your phone model and the phone system setup. (Softkey buttons are not available on the Cisco SPA 301.) Press the Right Arrow or Left Arrow keys on the navigation button to view additional softkey buttons.
  • Page 16 Allows you to enter a star code. See “Using Star Codes,” on page unpark Resumes a parked call. xfer Performs a call transfer. xferLx Transfers an active line on the phone to a called number. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 17: Screen Icons

    The offhook phone icon next to “SPA 303” indicates the handset is in use. In the figure above, the speaker icon next to “SPA 303” indicates the speaker is in use. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 18: Using Keypad Shortcuts

    Using Keypad Shortcuts When using the phone menus, you can use the keypad to enter the number shown next to the menu or sub-menu item on the LCD screen. (Not applicable to the Cisco SPA 301.) Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 19 Getting Started Getting to Know the Cisco SPA 303 For example, to obtain your IP address on the Cisco SPA 303, press the Setup button and dial 9. The IP address is displayed on the Network screen. Menus and options may vary.
  • Page 20: Chapter 2: Installing Your Phone

    Installing Your Phone This chapter describes how to install your Cisco Small Business IP Phone and connect it to your network. It contains the following sections: • Before You Begin, page 18 • Installing Your Cisco SPA 301 IP Phone, page 19 •...
  • Page 21: Installing Your Cisco Spa 301 Ip Phone

    Insert one end of the power cord into an outlet and insert the other end of the power cord into the power port on the phone body (labeled 1 in Figure To power the phone through the Ethernet connection, use the optional Cisco NOTE POES5 5-Volt Power Over Ethernet Splitter accessory. See the Cisco POES5 documentation on Cisco.com for more information.
  • Page 22: Connecting Your Cisco Spa 301 To The Network

    (Optional) Connecting Your Cisco SPA 301 to the Wireless Network You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. To connect your phone to the Cisco WBP54G: Configure the Cisco WBP54G using the Setup Wizard.
  • Page 23: Installing Your Cisco Spa 303 Ip Phone

    (Optional) Route the phone cord through the cable slot (labeled 4 in Figure STEP 3 Insert the other end of the phone cord into the port at the bottom of the handset STEP 4 (not shown). Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 24: Connecting The Power

    You can use the Cisco WBP54G Wireless-G Bridge for Phone Adapters to connect the IP phone to a Wireless-G network instead of the wired local network. Cisco does not recommend connecting a PC to the phone when it is operating NOTE wirelessly.
  • Page 25: (Optional) Installing The Cisco Spa 303 Stand

    Do not force. (Optional) Connecting a PC to Your Cisco SPA 303 To connect a PC to your phone (optional): Cisco does not recommend connecting a PC to the phone when it is operating NOTE wirelessly. To provide network access to a PC, connect one end of an additional Ethernet...
  • Page 26: (Optional) Mounting Your Cisco Spa 30X Phone To The Wall

    Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall In general, to connect a headset. connect the 2.5mm connector from the headset into the headset port on the right side of the IP phone as shown in the following...
  • Page 27 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Figure 4 MB100 Wall Mount Kit Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 28 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall To attach the Mounting Bracket (MB), align the two cleats on the MB with the holes STEP 1 in the phone’s base. Orient the MB such that the phone’s Ethernet and handset ports are accessible STEP 2 after installation.
  • Page 29 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall (Optional) If a Wi-Fi or PoE dongle is installed, place in the tray. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 30 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Plug in the Ethernet and power cables. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 31 Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Hang onto screws mounted in the wall. STEP 5 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 32: Reversing The Handset Retention Tab

    Installing Your Phone (Optional) Mounting Your Cisco SPA 30X Phone to the Wall Reversing the Handset Retention Tab If you mount the phone to a vertical surface, you must reverse the handset retention tab on the phone body so that the handset does not fall off the phone when it is placed on the cradle.
  • Page 33: Verifying Phone Startup

    LCD screen, softkeys are displayed over their associated soft buttons. On models with no screen, such as the Cisco SPA 301, you should hear a dial tone when picking up the handset or pressing the speakerphone button.
  • Page 34: Upgrading Your Phone's Firmware

    Your provider may automatically upgrade your phones without any action on your part necessary. To upgrade your phone’s firmware, download the firmware from the Cisco website and install it from your PC. See the following section for instructions. Determining Your Current Firmware Version Cisco SPA 303 Press the Setup button.
  • Page 35: Download The Firmware

    Click Continue after reading the message regarding upgrading and your service STEP 3 provider. Enter the IP address of your phone and verify the address of your PC. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 36 Do not disconnect your phone’s power until the upgrade is complete (the lights on NOTE your phone are no longer blinking). Click OK to dismiss the status message of the upgrade. STEP 7 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 37: Chapter 3: Using Basic Phone Functions

    Setting Do Not Disturb, page 47 • Turning Call Waiting On and Off, page 48 • Picking Up a Call from Another Extension (Cisco SPA 303), page 49 • Parking a Call (Cisco SPA 303), page 50 • Placing a Three-Way Conference Call, page 51 •...
  • Page 38: Using Phone Hardware And Accessories (Cisco Spa 303)

    Scroll to Preferences and press the select softkey. STEP 2 Scroll to Send Audio to Speaker and press the edit softkey. STEP 3 Press y/n to enable or disable the feature. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 39: Choosing Your Preferred Audio Device

    To adjust the volume of the handset or speaker, lift the handset or press the Speaker button. Press + on the Volume button to increase the volume, or press - to decrease the volume. Press save. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 40: Adjusting The Ringer Volume

    Press a green line button to place a call or a red flashing line button to answer a call (Cisco SPA 303). Techniques to place a call without dialing a number (Cisco SPA 303): • Press the redial softkey, then the dial softkey to dial the last number.
  • Page 41: Using Dial Assistance (Cisco Spa 303)

    Using Hold and Resume To put a call on hold, press the Flash button (Cisco SPA 301) or the Hold button/ Hold softkey (Cisco SPA 303). A series of beeps or music on hold (depending on the system configuration) plays for the caller to indicate that the call is on hold.
  • Page 42: Switching Between Multiple Calls On Hold On A Single Line (Cisco Spa 303)

    To resume a call: Cisco SPA 301—Press the Flash button. Cisco SPA 303—Press the flashing red line button for the call or the Hold button or the Resume sofkey. If you have multiple calls, all calls are put on hold except the active call.
  • Page 43: Transferring Calls (Cisco Spa 303)

    Enter the number to which you want to transfer the call and press the dial softkey. STEP 2 The call is transferred with no further action required on your part. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 44: Transferring A Held Call To An Active Call

    To redial the last number, press the Redial button. Viewing and Returning Missed Calls (Cisco SPA 303) The LCD screen on your IP phone notifies you if a call came in that was unanswered. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 45: Turning The Missed Calls Shortcut On And Off

    Scroll to Preferences and press the select softkey. STEP 2 Scroll to Miss Call Shortcut and press the edit softkey. STEP 3 Press the y/n softkey to enable or disable the feature. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 46: Forwarding Calls

    Interface; see the “Configuring Call Forwarding” section on page For the Cisco SPA 301, you can only use the IP Phone Web Interface or star codes NOTE to set call forwarding. See the instructions below for the appropriate star codes.
  • Page 47: Forwarding Calls When Your Phone Is Busy

    STEP 5 Press the save softkey. STEP 6 Forwarding Calls When You Don’t Answer the Phone Using the star code: Press *92 and enter the number to which to forward calls. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 48: Delaying Call Forwarding When You Don't Answer The Phone (Cisco Spa

    To stop forwarding calls, press the -cfwd softkey. You can also stop call forwarding by doing the following: Press the Setup button. STEP 1 Scroll to Call Forward and press the edit softkey. STEP 2 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 49: Setting Do Not Disturb

    You can also set Do Not Disturb from your PC using the IP Phone Web Interface; see the “Setting Do Not Disturb” section on page For the Cisco SPA 301, you can only set Do Not Disturb in the IP Phone Web NOTE Interface or by using the star code.
  • Page 50: Deactivating Do Not Disturb

    You can also turn call waiting on and off from your PC using the IP Phone Web Interface. See the “Configuring Call Waiting” section on page Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 51: Picking Up A Call From Another Extension (Cisco Spa 303)

    Using Basic Phone Functions Picking Up a Call from Another Extension (Cisco SPA 303) For the Cisco SPA 301, you can only configure Call Waiting in the IP Phone Web NOTE Interface or by using the star code. Using the Setup button: Press the Setup button.
  • Page 52: Parking A Call (Cisco Spa 303)

    To unpark a call, you can either use the unpark softkey (if you know the park line number), or view a list of parked calls and unpark it from the list. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 53: Placing A Three-Way Conference Call

    Press the conf softkey during an active call. The first call is placed on hold, a STEP 1 second line is opened, and you hear a dial tone. Dial the second person’s telephone number. STEP 2 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 54: Conferencing A Held Call With An Active Call (Cisco Spa 303)

    When you hang up, the other two parties are disconnected. Conferencing a Held Call with an Active Call (Cisco SPA 303) If you have a call on hold and an active call, you can create a conference call between the active call, the call on hold, and you.
  • Page 55: Using The Corporate Directory

    Press the dir softkey, or press the Setup button and select Directory. STEP 1 Scroll to Corporate Directory and press the select softkey. STEP 2 Choose an entry and press the dial softkey. Press cancel to exit. STEP 3 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 56: Using The Call History Lists

    You can also view the Call History Lists from your PC using the IP Phone Web Interface. See the “Viewing Call History Lists” section on page You can only view call history lists for the Cisco SPA 301 using the IP Phone Web NOTE Interface.
  • Page 57: Calling From The Call History Lists

    Setting or Changing a Phone Password You can set or change the password for your phone to prevent unauthorized use. To set a password for your phone: Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 58: Accessing Voicemail

    To clear the field of a previous entry, press the clear softkey.To enter letters, press the Right navigation button to scroll, then press the alpha softkey. Press the save softkey. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 59: Chapter 4: Using Advanced Phone Features

    Configuring Date and Time Parameters on Your Phone (Cisco SPA 303), page 66 • Using Star Codes, page 67 • Using the Interactive Voice Response Menu on the Cisco SPA 301, page 69 • Advanced Procedures for Technical Support Personnel (Cisco SPA 303), page 70...
  • Page 60: Configuring Privacy And Security Features

    “Blocking Caller ID,” on page 76 and the “Blocking Anonymous Calls,” on page For the Cisco SPA 301, configure these features using the IP Phone Web Interface NOTE or use the star codes (described below). Blocking Caller ID You can block Caller ID from your phone so that your phone number will not appear to the person you call.
  • Page 61: Using Secure Call

    Press the save softkey. When you dial, you will hear a tone before the call. STEP 6 Using star codes: • *16—Activate Secure Call feature for all calls. • *18—Activate Secure Call feature for a single call. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 62: Enabling Dial Assistance (Cisco Spa 303)

    You can have up to 8 of these speed dials. Each speed dial can be a phone number, IP address or URL. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 63: Creating Speed Dials On Unused Line Buttons (Cisco Spa 303)

    You can create and edit speed dials using your PC and the IP Phone Web Interface. See “Creating Speed Dials,” on page For the Cisco SPA 301, create speed dials using the IP Phone Web Interface. NOTE Creating Speed Dials on Unused Line Buttons (Cisco SPA 303) This feature must be enabled by your phone administrator.
  • Page 64: Using Speed Dials

    Press the unused line button you have configured for a speed dial. Using the Paging Feature Your IP phone can automatically answer pages from other Cisco IP phones in the office, if your phone administrator has enabled this feature. When your phone is paged, the phone emits a series of beeps, and a two-way audio is established between your phone and the phone that called you.
  • Page 65: Paging A Group Of Phones

    Red (steady): Line is active or in use. • Red (blinking): Line is ringing. • Orange (solid): Line status cannot be monitored. • Orange (blinking): The phone is subscribing to monitor the line status. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 66: Customizing Your Lcd Screen (Cisco Spa 303)

    Phone Screen Saver (Cisco SPA 303),” on page To configure your screen saver: Press the Setup button. STEP 1 Scroll to Screen Saver Mode and press the select softkey. STEP 2 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 67 Lock—Overlays a lock graphic onto the picture. • Phone—Overlays a phone graphic onto the picture. • Date/Time—Overlays the date and time onto the picture. Press the ok softkey. STEP 3 Press the save softkey. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 68: Turning On The Screen Saver

    The date and time for your phone normally come from the SIP proxy server or NTP server. However, if you need to change some date and time parameters, you can follow these steps: Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 69: Using Star Codes

    (star code 67), you would dial *67, followed by the telephone number you are calling. Following is a list of commonly-used star codes. Some star codes may not be available to you; consult your phone administrator for NOTE more information. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 70 Turning Call Waiting On and Off, page Activate Call Forward All. See Forwarding Calls, page Deactivate Call Forward All. See Forwarding Calls, page Activate anonymous call blocking. See Blocking Anonymous Calls, page Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 71: Using The Interactive Voice Response Menu On The Cisco Spa 301

    Transferring Calls (Cisco SPA 303), page Using the Interactive Voice Response Menu on the Cisco SPA The Cisco SPA 301 provides an interactive voice response menu. You can enter options and receive information about the phone and its operation. To access the IVR, pick up the handset and enter ****.
  • Page 72 Recites the primary DNS server address. Recites the HTTP port on which the web server listens. Defaults to 80. Recites the IP multicast address (used by the Cisco SPA 9000 to communicate with the IP phone). Recites the method of call control (SIP or SPCP).
  • Page 73: Rebooting Your Phone

    To reboot your phone: Cisco SPA 301 Press ****. STEP 1 Enter 732668, then press #. STEP 2 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 74 Advanced Procedures for Technical Support Personnel (Cisco SPA 303) Hang up to begin the reboot. STEP 3 Cisco SPA 303 Press the Setup button. STEP 1 Scroll to Reboot and press select. STEP 2 Press ok. STEP 3 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 75: Chapter 5: Using The Web Interface

    Using the Web Interface Your Cisco IP Phone provides a web interface to the phone that allows you to configure some features of your phone using a web browser. This chapter contains the following sections: • Logging in to the Web Interface, page 74 •...
  • Page 76: Logging In To The Web Interface

    Info—Contains system and phone information (read only). System—Allows you to configure a password and network settings. Phone—Allows you to enable the screen saver (Cisco SPA 303). User—Contains settings for call forwarding, speed dials, call waiting, privacy settings, and audio settings.
  • Page 77: Setting Do Not Disturb

    CFWD No Ans Delay—Number of seconds to delay forwarding calls, if there is no answer at your phone. Enter the number of seconds to delay. At the bottom of the page, click Submit All Changes. STEP 4 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 78: Configuring Call Waiting

    Under Supplementary Services, locate the Block CID Setting field. STEP 3 Choose yes or no to enable or disable. STEP 4 At the bottom of the page, click Submit All Changes. STEP 5 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 79: Blocking Anonymous Calls

    STEP 1 n=Marketing;p=5045551212 where “n=” indicates the name for the entry and “p=” indicates the phone number (including area code). At the bottom of the page, click Submit Changes. STEP 2 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 80: Viewing Call History Lists

    Under Speed Dial, enter the speed dial numbers you want to create or edit. STEP 3 Click Submit All Changes. STEP 4 Accepting Text Messages (Cisco SPA 303) Your phone can accept text messages from some IP phones or services. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 81: Adjusting Audio Volume

    Speaker Volume (Not applicable to Cisco SPA 301) • Handset Volume • Headset Volume (Not applicable to Cisco SPA 301) Enter a volume between 1 and 10, with 1 being the lowest. Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 82: Changing The Lcd Contrast (Cisco Spa 303)

    The station time in the middle of the screen. A moving padlock icon. When the phone is locked, the status line displays a scrolling message “Press any key to unlock your phone.” Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 83 Using the Web Interface Configuring the Phone Screen Saver (Cisco SPA 303) A moving phone icon. The station date and time in the middle of the screen. Click Submit All Changes. STEP 3 Cisco Small Business IP Phone SPA 30X User Guide (SIP)
  • Page 84: Where To Go From Here

    Where to Go From Here Cisco provides a wide range of resources to help you obtain the full benefits of the Cisco Small Business SPA 300 Series IP Phones. Support Cisco Small Business www.cisco.com/go/smallbizsupport Support Community Cisco Small Business www.cisco.com/go/smallbizhelp...
  • Page 85 Where to Go From Here Cisco Small Business www.cisco.com/smb Home Cisco Small Business IP Phone SPA 30X User Guide (SIP)

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