Remote Access To The System; Establishing Connection With A Remote Control Panel; Recommended Professional Installer Basic Rules; Trouble Shooting Table - jablotron MAESTRO JA-65 Installation Manual

20. Remote access to the system

It is possible to dial in to the JA-65 control panel from a remote computer equipped with a JA-60U modem and Comlink SW. The
remote access is protected by an 8 digit access code stored in the JA-65 control panel (see 15.2.).
After the modem dials in to the remote control panel, the Comlink SW provides identical features as if connected locally (see 19). The
only difference is that exchange of some larger data (complete events memory list reading etc.) is a bit slower, depending on the
quality of the telephone line connection.

20.1. Establishing connection with a remote control panel

Start Comlink SW on a computer equipped with a JA-60U modem. The dialing dialog requires the following data:
•
telephone number of the called control panel
•
dialing method (tone or pulse)
•
COM port number to which the modem is connected
•
control panel's remote access code (must be identical as code programmed in the control panel - 8 digits)
•
select bypassing of answering machine (if this option was programmed in the control panel)
•
select call back feature and enter your telephone number, if you want the control panel to call your computer back (that way
the end user's telephone line will be charged for the remote access communication)

21. Recommended Professional installer basic rules

If you install the system for a customer, you should follow these rules:
•
make a drawing of intended location of the items, keeping in mind proper protection for the intended area.
•
if the customer requests reduction of the system (price reasons etc.), ask for a written confirmation that he does not want the
particular items you recommended (to avoid blame and liability if poorly covered area is robed in the future)
•
make a professional installation and do not forget to clean and be tidy.
•
it is very important to explain to the customer all functions of the system, to teach to him or her how to program access codes,
how to test the system and how to replace batteries in the items
•
offer your regular assistance for testing and battery replacement (we recommend annually)
•
make a written report signed by the customer, that the installation was finished properly and that she or he received your
training on how to operate and test the system

22. Trouble shooting table

Problem
alarm after first powering
connected JA-60E keypad has no
function
impossible to enroll a wireless item location of the item is not suitable and the radio signal level is too low
a fault is indicated on the keypad
and it is beeping
telephone line failure is indicated
and the phone works as normal
PIR movement detector repeatedly
triggers alarms with no visible
reason
fault or alarm C is indicated
when activated, the tel. dialer calls
a number multiple times
system does not communicate
with connected PC
problem is not in this list
Alarm system JA-65 MAESTRO
"Dialing in" dialog of the Comlink software
possible cause
the control panel is not in factory default setting
connecting cable does not connect the corresponding positions in the
keypad and in the control panel (1-1, 2-2, 3-3, 4-4)
(too far away or an obstacle is in the way of communication)
check display for the reason of the trouble. Press key N to disable
beeping. The trouble information is stored in the event memory and it
can be reviewed entering F4 anytime in the future
when you make a phone call longer than 15 minutes, it is interpreted
by the system that the tel. line is not ready.
check if there are: animals in the protected area (mice...), sudden
changes of temperature or intense air circulation, movement of
objects with temperature of about 37°C etc.
blown fuse in the control panel or radio communication jamming
the telephone network does not use standard recognition signals and
the dialer is not sure if the connection was successful or not
the PC-60A cable is not connected to the correct COM connector on
the PC
call installer or the distributor for advice
- 26 -
solution
perform a factory default reset
Check the colors of the cores in the cable
and positions on each side
change location of the item, (fix it in the
new place temporary at first and then try it)
check the reason of the trouble in user
manual and fix it, or call the installer
if this problem repeats, disable tel. line
checking in programming mode
increase detector's immunity (internal
setting), change location of the detector or
use an optional sensor's lens
PC with Comlink SW gives details
store F0 after the last digit of the
problematic number
check the connection or select the port
number in SW manually
local hot line number:
MFM51202