Call Routing Mailbox - NEC DS1000 IntraMail Feature Handbook

Call Routing Mailbox

Call Routing Mailbox
Description
The Call Routing Mailbox, associated with an Answer Table, specifies which dialing options (Dial Action
Table) and announcements are available to Automated Attendant callers. By default, IntraMail provides 8
Call Routing Mailboxes (000-007). However, you can assign any of the 16 Routing Mailboxes as a Call
Routing Mailbox. The Call Routing Mailbox is an integral part of the Automated Attendant. The Automated
Attendant can automatically answer the telephone system's incoming calls, play an Instruction Menu mes-
sage, and provide dialing options to callers. There are 3 major Automated Attendant components:
Answer Tables (page 16)
The Answer Table determines how the Automated Attendant answers outside calls on each trunk, according
to the time of the day and day of the week that the call is ringing. The Answer Table divides the time of day
and day of the week into individual schedules, which in turn assign a Call Routing Mailbox to each call.
When a specific schedule is not in effect, the Answer Table uses its Default Mailbox to determine routing.
By default, all trunks use Answer Table 1. Answer Table 1 has a single schedule that runs Monday
through Friday from 8:30AM to 5:00PM.
Call Routing Mailbox
A Call Routing Mailbox is a mailbox associated with an individual Answer Table schedule or the Default
Mailbox. It specifies which dialing options (Dial Action Table) are available to callers. It also provides
the Instruction Menu to callers which typically greets the callers and describes the dialing options.
By default, Answer Table 1 has a single schedule that runs Monday through Friday from 8:30AM to
5:00PM. This schedule and the Default Mailbox both use Call Routing Mailbox 000.
Dial Action Table (page 42)
Once the Automated Attendant answers, the Dial Action Table provides the dialing options to callers.
Each digit a caller can dial is assigned a specific action (function) in the Dial Action Table. The dial
action used depends on the setting in the active Call Routing Mailbox, which in turn depends on the
Answer Table setup.
By default, Call Routing Mailbox 000 uses Dial Action Table 1.
30 Chapter 1: Features DS1000/2000 IntraMail Feature Handbook