Transfer To A Ucd Group - NEC DS1000 IntraMail Feature Handbook

Transfer to a UCD Group

Transfer to a UCD Group
Description
The Automated Attendant can transfer outside callers to a UCD Hunting Group master number. If a cus-
tomer has a UCD group set up for a department (such as Sales or Tech Service), the Automated Attendant
can send calls directly to that department without any operator intervention. It is not necessary to have a
company employee handle the calls. The calls will ring a member of the group or queue (wait in line) if all
co-worker's in the group are busy. You can also set up Master Mailboxes to handle the UCD Hunting Group
overflow traffic when all members are busy.
To set up Transfer to a UCD Group, assign a TRF or UTRF action in the active Dial Action Table to route to
the UCD Hunting Group master number. Refer to Screened Transfer on page 102 and Unscreened Transfer
on page 116 for more on how these Automated Attendant options handle calls.
Operation
N/A
114 Chapter 1: Features DS1000/2000 IntraMail Feature Handbook