Canon iR2030 Series Service Manual page 266

Chapter 10
Error Character Strings
Server response time out
17
Service not found
18
E-RDS switch is setted OFF
19
Server schedule is not exist
20
Network is not ready, try later Network is not ready
21
URL error
22
Server address resolution error Server address resolution
23
Server specified list is too big Alarm/alert filtering
24
Server specified list is wrong
25
[Method Name]:
1 postServiceModeCount
2 postModeCount
3 postPartsCount
4 postFirmwareInfo
5 getOperationList
6 postOperationOutcome
7 postConfiguration
8 postGlobalClickCount
9 postJamLog
10 postServiceCallLog
11 postAlert
12 postDebugLog
13 getConfiguration
14 communicationTest
15 postEnvironmentLog
16 getAlarmLevelConversionList
10-8
Error Description
Server response time out
Service is not found (invalid
path)
e-RDS is not enabled.
Schedule of the target device
does not exist within server.
URL setting error
error
information specified by
server is too big
Alarm/alert filtering
information specified by
server is invalid
Method Name
Obtain software counters for copy/print charge
Obtain mode counter
Obtain parts counter
Obtain ROM version
Check whether there is an operation execution command for you in UGW
Transmit execution result of operation commanded in getOperationList
Periodical environment information
Obtain counter details data
Obtain jam notification
Obtain service call notification
Obtain alert notification
Obtain debug log
Obtain schedule information
Communication test
Environment log transmission
Alarm filtering
Cause
Due to network congestion etc., response
from server does not return within a
specified period of time.
Cannot access server due to wrong path
for server URL.
Executed communication test (COM-
TEST) while e-RDS operation switch (E-
RDS-SWITCH) is turned OFF.
Schedule of target device is not registered
in server.
Tried communication while connection to
network is not established (at such timing
as immediately after startup of device).
(During the 60 seconds after startup of a
device, connection to network may not be
established.)
A host name of URL set as a server is
invalid.
- Can access DNS server
- Failed in address resolution of host name
set as RGW-ADDRESS
Ten or more alarm/alert filtering cases are
registered.
Data values registered in alarm/alert
filtering are invalid
T-10-4
Description
Measures
In case this occurred when implementing the
communication test, retry after a certain period
of time.
This error has been found to occur due to
simultaneous operation of Send function and e-
RDS function in some cases.
Check the server URL including path, and set it
again.
Service mode
> #E-RDS
> RGW-ADDRESS
Enable operation switch of e-RDS and execute
communication test again.
Service mode
> #E-RDS
> E-RDS SWITCH
Check with Server Helpdesk
Check to see that connection to network is
established. Furthermore, retry connection after
long-enough period of time.
Check server URL including path, and set it
again.
Service mode
> #E-RDS
> RGW-ADDRESS
- Check network status of device (Check to see
that device responds to ping by host name from
PC)
- Check DNS setting
- Check to see that host name set in RGW-
ADDRESS is registered in DNS server
- Check to see that URL set in RGW-ADDRESS
is valid.
Check with Server Helpdesk
Check with Server Helpdesk