Canon iR2030 Series Service Manual page 265

Error Character Strings
Proxy connection error
6
Proxy authentication error
7
Proxy address resolution error Proxy address resolution
8
Server certificate error
9
Server certificate verify error
10
Server certificate expired
11
Unknown error
12
Server response error (NULL)
13
Server response error
([Hexadecimal number])
[Server detail error]
14
Device internal error
15
Server schedule is invalid
16
Error Description
Proxy connection error Cannot connect to the Proxy server.
Proxy authentication error Authentication for the Proxy server has
failed.
Proxy server address resolution by DNS
error has failed.
Server certificate error During SSL negotiation, server certificate
notified by the server cannot be
authenticated by CA certificate of the
device.
Server certificate verify During SSL negotiation, host name
(URL check) error written in server certificate notified by the
server and URL host name set in RGW-
ADDRESS have been different.
Server certificate expired - CA certificate registered in the device is
expired.
- Time and date on the device is invalid
against the term specified in the
certificate.
Unknown communication Unknown communication error has
error occurred.
Server response error(When Server response error
server error code processing
has failed)
Server response error Displayed when server returns some kind
of error although communication to the
server was successful.
[Hexadecimal number]
Error code returned from the server.
[Server detail error]
Detailed character string of the error
returned by the server.
Device internal error Internal error such as unable to acquire the
memory has occurred.
Invalid server-instructed Schedule setting value instructed by the
schedule server during Communication test is
invalid.
Cause
Check the server IP address and port number and
correct the settings accordingly.
The device needs rebooting when network-
related settings such as Proxy settings are
modified.
Check the user name and password to log in to
the Proxy server and re-set them.
- Check the network configurations of the
device. (Check if PING by host name passes
from computer to the device.)
- Check the DNS settings.
- Check if the host name set in RGW-ADDRESS
is registered in the DNS server.
- Check if the Proxy server address is correct.
- Check that CA certificate has been installed.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
- Install CA certificate corresponding the server.
Check host name in the URL set in RGW-
ADDRESS.
Service More
> #E-RDS
> RGW-ADDRESS
- Check expire date of CA certificate.
Service Mode
> #NETWORK
> #CERTIFICATE
> #CA-CERTIFICATE
If the certificate is expired, register a valid CA
certificate on the device.
- Set the correct time and date on the device.
Wait for a while and try again.
This error can happen when Send function and e-
RDS function are performed simultaneously.
Wait for a while to try again and check that Send
OK is displayed next time sending is performed.
Wait for a while and try again. Requires different
actions according to the error returned from the
server.
Turn OFF and then ON the device.Or reinstall
the device system software.
Report detailed information on error occurred to
the support division.
After countermeasures are taken on the server
side, perform Communication test again.
Chapter 10
Measures
10-7