Escalating A Fax Issue To Second-Level Support - Ricoh M126 Service Manual

6.5.32 ESCALATING A FAX ISSUE TO SECOND-LEVEL SUPPORT

Before contacting the second-level support, go to the SE menu on the machine.and generate a
Fax error file. This file contains machine settings information and debug information that will help
second-level support determine the cause of a failure.
To generate the fax error file, perform the following steps:
1. In a Web browser, type http://machine ip address/se.
2. The machine's SE menu page will display. Click the "Dump Job History" link. The following
displays:
3. Write down the type of connection, the type of error, and the job in which the error occurred.
4. In the Web browser address bar, type http://machine ipaddress/se.
5. Click "Report a Fax Problem" (A). The fax check list displays.
6. Fill in the requested information. This is where you will type in the information you retrieved in
step 3. Second-level support can assist you if you have questions about the information
requested on the page.

The fields requesting the code levels, model number, type of problem are auto-filled. If
the information is not in the fields, it can be retrieved from the SE menu. The SE menu
can be accessed by pressing **411 on the keypad or typing http://machine ipaddress/se
in a Web browser.
1. After all the requested information is entered into the Fax Checklist Web page, press the
"Submit" button on the bottom of the page. A dialogue asking you to save the file will appear.
M126/M127/M128 6-106 SM