Solving Malfunctions - Kyocera ECOSYS M6026cidn Operation Manual

Troubleshooting > Solving Malfunctions

Solving Malfunctions

The table below provides general guidelines for problem solving.
If a problem occurs with your machine, look into the checkpoints and perform procedures indicated on the following
pages. If the problem persists, contact your Service Representative.
Symptom
An application does not start.
The touch panel does not
respond when the main
power switch is turned on.
Pressing the Start key does
not produce copies.
Cannot print.
Blank sheets are ejected.
Paper often jams.
Printouts are wrinkled or
curled.
Documents are printed
improperly.
Cannot print with USB
memory.
USB memory not recognized.
Checkpoints
Is the Auto Panel Reset time short?
Is the machine plugged in?
Is there a message on the touch
panel?
Is the machine in Sleep mode?
Is the machine plugged in?
Is the machine powered on?
Are the printer cable and network
cable connected?
Was the machine powered on before
the printer cable was connected?
Is the print job paused?
Are the originals loaded correctly?
—
Is the paper loaded correctly?
Is the paper of the supported type? Is it
in good condition?
Is the paper curled, folded or wrinkled?
Are there any loose scraps or jammed
paper in the machine?
Is the paper damp?
Are the application software settings at
the PC set properly?
Is the USB host blocked?
—
Corrective Actions
Set the Auto Panel Reset time to
30 seconds or more.
Plug the power cord into an AC outlet.
Determine the appropriate response to
the message and respond accordingly.
Press the Energy Saver key to
recover the machine from Sleep mode.
The machine will be ready to copy
within 20 seconds.
Plug the power cord into an AC outlet.
Turn on the main power switch.
Connect the correct printer cable and
network cable securely.
Power on the machine after
connecting the printer cable.
Resume printing.
When placing originals on the platen,
place them face-down and align them
with the original size indicator plates.
When placing originals in the
document processor, place them face-
up.
Check that the application software is
correctly operated.
Load the paper correctly.
Remove the paper, turn it over, and
reload it.
Replace the paper with new paper.
Remove any jammed paper.
Replace the paper with new paper.
Check that the printer driver and
application software settings are set
properly.
Select [Unblock] in the USB host
settings.
Check that the USB memory is
securely plugged into the machine.
10-8
Reference
Page
9-27
2-11
10-13
2-28
2-11
2-13
2-10
2-10
8-3
3-10
3-12
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3-2
3-2
3-2
10-22
3-2
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9-26
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