Kyocera ECOSYS M6026cidn Operation Manual page 349

Troubleshooting > Solving Malfunctions
Symptom
Cannot send via SMB.
* You can also enter a full computer name as the host name (for example, pc001.abcdnet.com).
** You can also enter login user names in the following formats:
Domain_name/user_name (for example, abcdnet/james.smith)
User_name@domain_name (for example, james.smith@abcdnet)
Checkpoints
Is the network cable connected?
Have the network settings for the
equipment been configured properly?
Have the folder sharing settings been
configured properly?
Has the SMB protocol been set to
[On]?
Has the [Host Name] been entered
properly?*
Has the [Path] been entered properly?
Has the [Login User Name] been
entered properly?*,**
Has the same domain name been
used for the [Host Name] and [Login
User Name]?
Has the [Login Password] been
entered properly?
Have exceptions for Windows Firewall
been configured properly?
Do the time settings for the equipment,
domain server, and data destination
computer differ?
Is the touch panel displaying Send
error.?
Corrective Actions
Connect the correct network cable
securely.
Configure the TCP/IP settings
properly.
Check sharing settings and access
privileges under the folder properties.
Set the SMB protocol setting to [On].
Check the name of the computer to
which data is being sent.
Check the share name for the shared
folder.
Check the domain name and login
user name.
Delete the domain name and
backslash ("\") from the [Login User
Name].
Check the login password.
Configure exceptions for Windows
Firewall properly.
Set the equipment, domain server, and
data destination computer to the same
time.
Refer to Responding to Send Error.
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Reference
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