Faq - WatchNet RTS series Installation And User Manual

10 FAQ

1. This system can run in windows 98 or not?
Please install DIRECTX 7.0 or higher manually if you want to run this system in a
Windows 98 environment.
2. System cannot the detect hard disk.
First check whether the hard disk is broken.
Then check jumper, IDE data cable and power cord. Please make sure they are
appropriately connected.
When only one hard disk is connected to an IDE interface, this hard disk has to
be jumped to master disk, or master w/o slave.
3. I cannot use schedule recording function.
Please note the recording time unit takes one day as a working unit. E.g.: from 0
o'clock to 24 o'clock.
4. Recording light is flashing during the whole recording procedure.
Check the external video input signal. Such phenomena usually happen when the
inputting signal is not standard.
Sometimes the reading speed of the HDD may be too slow, if this phenomenon
occurs. You will need to change hard disk.
5. My DVR is very hot, is there any problem?
DVR running procedures will generate a considerable amount of heat. It is a
normal phenomenon.
Please note DVR installation environment should be dry and clean. Keep
ventilation openings smooth. Otherwise it will reduce system stability and lifespan.
6. I cannot see video signal on one channel while the other channels are ok
Check the video cable connection. You can connect camera video cable directly
to monitor to test. If there is still no signal, there may be a problem with camera or
video cable. If there is a video signal please contact your local suppliers for help.
7. I cannot use my remote controller.
Check ACT light on the front panel is on or not.
• Power light is on:
You need to change you remote controller battery.
• Power light is off:
Please move remote controller directly to the DVR, and then press address
button. System pops up address input dialogue box. Please input you remote
address (default value is 008). When ACT light is on, you can use it now
8. I cannot control PTZ or dome
Check connection is right or not
Check system setup. Please refer to 5.3.8 pan-tilt setup.
Protocol should conform to dome (PTZ) setup.
If Protocol is a matched, contact you local supplier for more information.
9. I cannot login via web
There are three conditions:
• Network connection failure
Check your DVR and PC connection is right or nor. Please check your DVR IP,
network cable, or use ping to check.
• Invalid password or username
• Username you are trying to use is in use locally
10. during the initial connection, the surveillance video is poor when I
connect to the server.
If the image returns to normal in five seconds, this phenomenon is normal.
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