Locate The Server Serial Number - Sun Oracle Fire X4170 M2 Installation Manual

Note – For additional troubleshooting information, see the Sun Fire X4170 M2 Server
Service Manual, the Sun Fire X4270 M2 Server Service Manual, and the Oracle x86
Servers Diagnostics Guide.

Locate the Server Serial Number

You might need to have your server's serial number when you ask for service on
your system. Record this number for future use. Use one of the following methods to
locate your server's serial number:
See the RFID label that is located on the left side of the server's front panel. This
■
label contains the server's serial number. For an illustration of the server's front
panel, see
Locate the yellow Customer Information Sheet (CIS) attached to your server
■
packaging. This sheet includes the serial number.
From Oracle ILOM, enter the show /SYS command or go to the System
■
Information tab in the Oracle ILOM browser interface.
Use
TABLE 8-2
support personnel.
System Information Needed for Support
TABLE 8-2
System Configuration Information Needed
Service contract number
System model
Operating environment
System serial number
Peripherals attached to the system
Email address and phone number for you and a
secondary contact
Street address where the system is located
Administrator password
Summary of the problem and the work being done
when the problem occurred
Other useful information
"Server Description" on page
to collect information that you might need to communicate to with
Your Information
5.
Chapter 8 If You Need Help 83