Group Of Three Enquiry Stations - BELGACOM Forum 523 Mounting And Commissioning Manual

194 Examples of Use
telephone number of the mobile Forum Free 566 / 576 / 586
(in the menu
Immediately
Use
Incoming calls are routed to the Forum Phone 535 manned by the
operator, who then puts the calls through. A queue is used so that
callers do not get a busy signal. The display on the
Forum Phone 535 indicates how many calls there are in the
queue.
If the operator wants to leave the workstation and take along the
enquiry station, call forwarding to the Forum Free 566 / 576 / 586
is activated by pressing a feature key. Calls which are in the
Forum Phone 535 queue must still be answered on this telephone.
New calls are signalled on the mobile Forum Free or enter its
queue, allowing the Forum Free to be used as a mobile enquiry
station.
On returning to the workstation, the operator deactivates call for-
warding by pressing a feature key. Calls which are already in the
queue are switched on the mobile Forum Free 566 / 576 / 586.
New calls are signalled on the Forum Phone 535 or enter its
queue.

Group of Three Enquiry Stations

The enquiry stations switch all incoming calls. Incoming calls are
administered in queues. Depending on the number of arriving
calls, one to three enquiry stations in this group are manned. The
enquiry stations are each equipped with a Forum Phone 535.
Configuration
Configure the multi-terminal access or the system access
under Telephony: Ports: S
Configure the three Forum Phone 535 telephones under
Telephony: Devices.
Configure a trunk key with its own telephone number for each
of the Forum Phone 535 telephones under Telephony:
Devices: System telephones.
Call Queue
Call diversion: Divert phone:
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