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182
Introduction
has been programmed with a substitution function or call
protection. If the destination terminal has been configured for
call diversion, the direct call is not diverted.
Which Key is Suitable for Which Purpose?
Trunk keys can be assigned call numbers for managing
central communication tasks, for example, customer support.
If the call numbers of the support department are assigned to
trunk keys on all of its terminals, then all members of the
support department can receive and manage calls and use the
substitute function.
Team keys, for example, can be used to create a project
group within a department. Calls from customers of this group
can then be answered by any team member who is not busy.
The team members can call each other by the team keys.
Direct call keys, for example, can be configured at a terminal
in a conference room to call the secretary.
Tip: A busy key can be used to configure an enquiry station
showing the status of the individual users. The enquiry station
sees the status of the users and can put calls through by simply
pressing the key (see Busy Keys starting on page 174).
Team Configuration
You can create teams and programme call keys in the Configura-
tor of the Forum 523/524 (Telephony: Groups and Telephony:
Ports: Upn menu).
Call key 1 is preset as a trunk key on all system telephones. This
setting can be changed by the system administrator.
Team Functions
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