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BELGACOM Forum 523 Mounting And Commissioning Manual

Belgacom forum ip phone mounting and commissioning manual
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Belgacom
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Mounting and Commissioning
Manual

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  • Page 1 Belgacom Forum™ 523/524 Mounting and Commissioning Manual...
  • Page 2 Welcome to Belgacom Thank you for buying this Belgacom product. Our products meet the highest quality demands and are outstandingly designed. The following instructions will guide you in the operation of your Forum™ 523/524 and answer all important questions. Should you require further assistance or information, please contact the person responsible for your system or your retailer first.

  • Page 3: Table Of Contents

    Scope of Delivery Safety Precautions Mounting Location Opening and Closing Forum 523/524 Interface Cards Installing Interface Cards ......40 Position of the Interfaces.
  • Page 4 Configuration Brief Guide to Initial Configuration Configuring the Forum 523/524 Preparing the Configuration ..... . . 75 Starting the Web Console ......75 Loading the Online Help .
  • Page 5 RAS Access ........92 Forum 523/524 in a LAN with an IP-enabled Server DNS Name Resolution .
  • Page 6 Call Set-up ....... . . 111 Useful Services ......111 VoIP Profiles for SIP .
  • Page 7 Point-to-Point Connection Lines Direct Connection......156 Connection via an Active Transmission System ..157 Connection via the Public Network .
  • Page 8 Team Functions Introduction Explanation of Keys ......180 Team Configuration ......182 Examples of Use Executive/Secretary Team .
  • Page 9 Configuring the PC Software Using the Systray Display Browser for Forum CTI and Forum Hotel Synchronising the PC Clock Application Interfaces CSTA interface Setting up TAPI Interface LDAP Interface Address Queries using LDAP ..... 211 Querying External LDAP Server .

  • Page 11: About This Manual

    About this Manual This user guide is intended for the technician installing the Forum 523/524 and putting it into operation. This will usually be the responsibility of your Belgacom agent, who will prepare the Forum 523/524 and hand over the configured, operational system.

  • Page 12: Features

    Intranet and Internet data links, making it possible to use new applications, and provid- ing cost advantages in many cases. The Forum 523/524 can also be used to make conventional telephone calls. The Forum 523/524 is equipped with all the interfaces...
  • Page 13 Telephony The Forum 523/524 communications system is designed to be connected to an ISDN-basic access using the DSS1 protocol or to be connected using Internet telephony according to RFC 3261 via a SIP provider. System access (point-to-point) and multi-terminal access (point-to-multipoint) are both supported. All types of access can be configured in parallel.
  • Page 14 The Forum 523/524 is configured and programmed using a special web browser (the Web console), which can be run on a connected The configuration of the Forum 523/524 can be prepared by a Bel- gacom agent. The Forum 523/524 configuration can also be edited or updated by the Belgacom Customer Service Centre via remote access.
  • Page 15 This type of networking is described in the chapter on PBX Net- working starting on page 152. DECT Networks Forum 523/524 supports the setting up of a DECT network, ena- bling mobile office communications. For larger offices, using sev- eral DECT stations (RFP, Radio Fixed Parts) can expand wireless network coverage and provide a transparent handover between the RFPs while maintaining the telephone connection.
  • Page 16 (see DECT over IP starting on page 140). Voice over IP (VoIP) Forum 523/524 supports the connection of VoIP terminals, ena- bling the company’s existing internal network infrastructure (LAN with 100 MBit/s) to be used for telephony as well. Corded system...
  • Page 17 ISDN D channel (according to X.31 via SAPI 16) can also be established between several S interfaces of the Forum 523/524. Simultaneous connections are distinguished by means of a TEI (Terminal Endpoint Identifier). X.31 packet data can be forwarded between two S...

  • Page 18: Internet Access

    Internet Access It is possible to connect a complete company network (LAN, Local Area Network) with the Forum 523/524. All work station comput- ers within the LAN can then access the Internet via the Forum 523/524. If Internet access is already available from an Internet Service Provider, this can also be configured in the Forum 523/524.
  • Page 19 Network). Branch offices can also be linked via ISDN or VPN. This means that two Forum 523/524 can connect their LANs either by dialling in on demand or using an encrypted Internet data connection. You can query the internal phone book of the Forum 523/524 communications system via LDAP.

  • Page 20: Factory Settings On Delivery

    The 4 a/b ports are configured for analogue devices with the call numbers 10 to 13. The Forum 523/524 is configured ready for use in Belgium. All corded terminals ring if there are incoming external calls. The password for the “Administrator” user is empty.

  • Page 21: Authorisations

    524 and have unlimited configuration rights. Users in the “Guests” group can not configure Forum 523/524, may not make any external calls and can only use a limited range of Forum 523/524 terminal functions. The “Standard” user group is well suited as a starting point for creating user groups for normal users of the sys- tem (e.
  • Page 22 Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators Courtesy Service Phone Book Use LDAP Use central Edit central Use own company Edit own company Edit other companies Entries (personal) Dial in (outgoing) External Internation Internation Incomin g only Immediate external line seizure External line seizure over...
  • Page 23 Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators Callback on busy Multiple seizure at the parallel terminal s Switch authorization Display phone number off (intern) Display phone number off (extern) Display phone number off/ on per connection Dial in (incoming) Pickup from group Pickup selective...
  • Page 24 Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators Indicate call forwarding after time parallel Call forwarding for other user Prevent call forwarding by other user Display: Call forwarding last last last forwarding forwarding forwardi Connection External to external 3-party conference Park call MOH at external...
  • Page 25 Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators White lists empty empty empty Special lists Call filter empty empty empty Manage intern call list Manage extern call list Manage busy call list Manage door call lists System phones Device busy All keys locked Programming function...
  • Page 26 Authorisations User group settings Function / Authorisation Standard Adminis- Guests trators 0,00 0,00 0,00 Incoming basic amount 0,00 0,00 0,00 Outgoing basic amount 100% 100% 100% Cost factor Create costs Network none none none Callback E-mail notification Send E-mails CSTA CSTA menu CSTA key CSTA data...
  • Page 27 The door opener can be opened from all terminals. Door calls can be forwarded. Every standard user can change the configuration of Forum 523/524. Every standard user can create a personal telephone book and edit entries in the central telephone book.

  • Page 28: Internet Functions

    Internet Functions Internet Functions RAS access can be configured for every user of Forum 523/ 524. RAS access enables remote users to dial in via VPN (PPTP or IPSec) or via ISDN (with or without call-back). RAS access requires the activation of the RAS authorisation.
  • Page 29 Internet Functions Factory Settings on Delivery...

  • Page 30: Update Notes

    Upgrade Licence Update Notes If you are already operating an Forum 523/524 communications system with an older version of the software, the following notes will help you update to the release 7. The release 7 is published at the same time for all members of the Forum 500 / Forum 5000 product family.

  • Page 31: Technical Notes

    Technical Notes An upgrade licence enables you to use the new release 7 features including the extended functions (see table New features Forum 524). When you enter the upgrade licence authorisation key, the communications system changes its designation to Forum 524. The upgrade licence is already included when you purchase a new Forum 524 communications system.

  • Page 32: Updating

    Updating Updating Updating is done in the following steps: 1. Open the System: Firmware page in the Configurator. Click on the Save button to create a backup copy of the existing configuration. Then click on the Next button. 2. Click on the Browse button. Select the firmware file. Click on the Load button.

  • Page 33: Installation

    Installation To install the Forum 523/524 please perform the following steps in the order suggested. 1. Check the scope of delivery (see Scope of Delivery on page 32), read Safety Precautions starting on page 32 and information on Mounting Location starting on page 35.

  • Page 34: Scope Of Delivery

    ISDN basic rate access must be equipped with the Network Termi- nation Basic Access (NTBA) of your network operator. The Forum 523/524 is not designed to be used with other tele- communications access. Incorrect usage can lead to malfunction or damage to the Forum 523/524 and to the network.
  • Page 35 Safety Precautions Do not install the Forum 523/524 during a storm. Do not connect and disconnect lines during a storm. CAUTION! Static charges can damage the Forum 523/524’s electronic components. Please make sure that you discharge yourself and your tools before and during any installation work on the Forum 523/524.
  • Page 36 Forum 523/524 to a local network (LAN, Local Area Network). Usage Make sure no fluids to get into the Forum 523/524: electric shock or short circuit may result. Repairs to the Forum 523/524, and all its accessories and termi- nals must be carried out by accredited specialists.

  • Page 37: Mounting Location

    Mounting Location Mounting Location The ambient temperature for operating the Forum 523/524 must be between +5 °C and +40 °C. The power supply must be 230 V/ 50 Hz AC and using a separate fuse for the power supply is rec- ommended.

  • Page 38: Opening And Closing Forum

    Opening and Closing Forum 523/524 Forum 523/524 is designed to be installed by the user. Live parts should not be accessible to users or if they are accessible to users, should be accessible only to a user using the appropriate tool. For this reason, Forum 523/524 features a special casing mechanism, which can only be opened step by step.For your own safety,...
  • Page 39 A stopper prevents the cover from being opened further. You must remove Forum 523/524’s cover completely if you want to install it on a wall or install interface cards: 3. Pull the 3-pin AC cable out of the power supply. unit 4.
  • Page 40 Pushing the cover further back 6. Take the cover off from the bottom. Taking the cover off To close the Forum 523/524 again, follow this procedure in reverse order: 7. Put the cover back on. 8. Push the cover down as far as the protection plate...
  • Page 41 Opening and Closing Forum 523/524 9. Lift the stop lever with an appropriate tool where necessary (a). Press the power supply locking device up again (b). Locking in the power supply unit 10.Connect the 3-pin AC cable to the power supply unit.

  • Page 42: Interface Cards

    Forum 523/524 can be expanded through the use of interface cards. Forum 523/524 has two slots for interface cards. Please note: Switch off the Forum 523/524. Pull the plug out of the mains power supply socket. Never install or de-install inter- face cards when the Forum 523/524 is switched on.
  • Page 43 Interface Cards To install an interface card, please follow these steps: 1. Switch off the Forum 523/524. Open the device (see Opening and Closing Forum 523/524 starting on page 36). 2. To discharge, touch a radiator or another metallic installation connected to earth ground.

  • Page 44: Position Of The Interfaces

    The following diagram shows the position of the interfaces: Factory defaults S 0 2 int. 3x U pn 4x a/b WAN/LAN LAN/LAN S 0 1 ext. S 0 2 ext. Connectors to interface cards Position of the Forum 523/524 interfaces Installation...
  • Page 45 Slot Features Forum 523 / 525 Internal connection to Media Gateway Card Ethernet switch via the slot Forum 523 / 525 Card also usable for 4 digital extensions: DECT-RFP 4 x U Forum 523 / 525 Card also usable for...
  • Page 46 Forum 523 / 525 Card 8 digital extensions: 8 x U Slot 1 Slot 2 1/1 U 1/3 U 1/5 U Forum 523 / 525 Card 2 S0/T0, 6 digital extensions: 2 x S and 6 Slot 1 Slot 2 ab 1/1 ab 1/2 ab 1/3 ab 1/4...
  • Page 47 Forum 523 / 525 Card 4 S0/T0: 4 x S Slot 1 Slot 2 ab 1/1 ab 1/2 ab 1/3 ab 1/4 Forum 523 / 525 Card 4 analogue extensions: 4 x a/b Slot 1 Slot 2 ab 1/1 ab 1/2 ab 1/3 ab 1/4...

  • Page 48: Installing The Power Supply Unit

    Forum 523/524 and pull the plug out of the mains power supply. 2. Take the cover off the Forum 523/524 (see Opening and Closing Forum 523/ 524 starting on page 36). 3. Pass the Velcro fastener through the recesses in the bottom of the casing.

  • Page 49: Mounting

    The device must be mounted in a suitable place. Please see the section on Mounting Location starting on page 35 for details. The Forum 523/524 is attached to the wall by means of 3 screws as shown in the diagram below:...

  • Page 50: Port Assignment, Termination, Cable Length

    100 ohms at each end. Check: Is the terminating resistor switched on in the NTBA? Forum 523/524’s software is used to switch on the terminating resistor. You can adjust this setting when configuring the S ports in the Configurator on the Web console.
  • Page 51 Port Assignment, Termination, Cable Length Connect S 1 externally or S 2 externally to the NTBA (the default setting is S 1 connected to multi-terminal access and S 2 con- nected to system access). Use the ISDN connection cable pro- vided.
  • Page 52 Port Assignment, Termination, Cable Length 2a 2b 1a 1b 1a 1b 2a 2b ISDN terminal Port S intern Socket with 100 ohm termination impedance cable: max. 500 m Connecting an IAE socket Several IAE sockets can be series connected using a bus installa- tion.
  • Page 53 Enabled IAE = ISDN wall socket (German ISDN „Anschluss Einheit”) If the S0 bus is coming from the Forum 523/524 leading to one or more IAE sockets, the terminating resistors (“TR”) in the Forum 523/524 and in the most distant IAE socket needs to be switched on.
  • Page 54 Port Assignment, Termination, Cable Length 2a 2b 1a 1b 1a 1b 2a 2b 1 2 3 4 5 6 7 8 1 2 3 4 5 6 7 8 Pressure terminals are used for internal and external S ports. The connection assignment of the pressure terminals changes when switched from internal to external, as shown in the diagram above.

  • Page 55: U Pn Ports

    Port Assignment, Termination, Cable Length Ports ports enable you to connect the digital system telephones Forum Phone 515, 525, 535 or Forum Phone 520, 530 using a twin-wire cable. You can also connect DECT base stations to a U port. If you want to use cordless DECT handsets (e.
  • Page 56 Port Assignment, Termination, Cable Length system phone red wire black wire or base station PQRS WXYZ – 8 7 6 5 4 3 2 1 port cable: max. 1000 m If you connect a base station to a U -port, four calls can be made simultaneously through this base station using mobile DECT devices.

  • Page 57: A/B Ports

    Port Assignment, Termination, Cable Length a/b Ports The a/b ports are for operating analogue devices (e. g. fax, modem or analogue telephone). The maximum permissible length of the cable is 1,000 m, where a twin-wire 0.6 mm cable (with twisted wire pairs) is used. You can then use devices for voice or data communication which use pulse dialling, or devices which use pulse or DTMF dialling, including: analogue telephones,...
  • Page 58 Music on Hold It is possible to connect a suitable external Music on Hold device. If you are not using an external MoH device, Forum 523/524 pro- vides a preset internal MoH, for which you can also use your own melody.

  • Page 59: Actor

    In the Telephony: Ports: a/b: Change menu in the Configurator, select Doorstation 2-wire as the Type. Deactivate the Actor option if you want to use the Forum 523/ 524 actor port instead of the “Doorphone” relay to open the door.

  • Page 60: Lan Ports

    RJ45 sockets). This enables you to use Forum 523/524 for VoIP telephony, to operate the Web console or to use the Forum 523/524 as an IP router for connection to the Internet, among other things. Transfer rates and operating modes are switched automatically (“Auto-Sensing function”).

  • Page 61: Wan Port

    („Auto-Sensing function”). Connections requiring a crossover connection cord are also auto- matically switched. Connect the ethernet port of the DSL modem to the Forum 523/ 524’s WAN port. Forum 523/524 will operate the DSL modem using the PPPoE protocol.

  • Page 62: Power Failure

    Please note: Do not reset the Forum 523/524 by pulling the plug. Actual configuration changes may be lost and reconnecting to a SIP provider may need a longer time. Use the code number...

  • Page 63: Forum Phone 515 / 525 / 535: Extensions And Accessories

    Power Supply Unit Forum Phone 515 / 525 / 535: Extensions and Accessories Power Supply Unit The power supply unit 90035810 is required in the following cases: when connecting a key extension to a Forum Phone 525 / 535 system telephone (see also the chapter Key Extensions starting on page 62) when using the Forum IPhone 525 / 535 IP system telephones (with or without key extension) where no Power over LAN is...

  • Page 64: Key Extensions

    The number of key extensions connected to a system telephone (up to three) can be set in the Configurator of the Forum 523/ 524’s Web Console (in the menu Telephony: Ports: Upn or Telephony: Devices: VoIP Phones). Here the keys can also be programmed as call keys or assigned functions or destination call numbers.
  • Page 65 Please note: Never attach a key extension to a system tele- phone that is already connected to Forum 523/524. Pull the net- work cable out of the socket before screwing the key extension onto it.
  • Page 66 Key Extensions This symbol on the sys- tem telephone indicates the connector for the key extension. It is on the underside of the telephone. This symbol on the key extension indicates the con- nector for a further key extension. This symbol on the key extension indicates the con- Underside of the device: key nector for the power supply...

  • Page 67: Headset

    Headset Headset A headset can be connected to the Forum Phone 515 / 525 / 535 system telephones and to the Forum IPhone 525 / 535 IP system telephones. The headset must comply with the DHSG standard (connection via RJ45 jack). The manufacturers Plantronics and GN Netcom make devices suitable for this purpose.

  • Page 68: Mounting The Forum 524 Rack Infocom System

    Safety Precautions Mounting the Forum 524 Rack InfoCom System The Forum 524 is also available as rack version for mounting in a standard 19" EIA rackmount cabinet. ANALOG ANALOG [1] [2] [3] [4] [5] [6] Activity [7] [8] ACTOR COM LAN LAN SLOT 1 SLOT 2...

  • Page 69: Technical Data

    Technical Data Patch cables have to be connected before connecting the system to the power supply. Installation of the system, and in particular connection to the power supply and protective earthing, should only be performed by skilled, qualified personnel. EN, IEC regula- tions, along with other recognised technical rules regarding safety, must be observed.

  • Page 70: Mounting Interface Cards

    Besides the default screen, the following screens are available: [..] Analog, Upn [..] Analog, Upn 4-fold interface cards: 8-fold interface cards: Forum 523 / 525 Card Forum 523 / 525 Card 4 digital extensions 8 digital extensions Forum 523 / 525 Card Forum 523 / 525 Card...
  • Page 71 S0 4 [..] Analog, Upn 4-fold S interface card: Combined interface card: Forum 523 / 525 Card Forum 523 / 525 Card 2 S0/T0, 6 analogue extensions 4 S0/T0 An overview of the interface cards can be found under the heading Installing Interface Cards starting on page 40.

  • Page 72: Scope Of Delivery

    Scope of Delivery Scope of Delivery One communications system Forum 524 Rack One AC adapter with connection cable Connection cable for the ISDN S port V.24 patch cable (connects V.24 card with front panel) 1 CD Installing Interface Cards Please note also the explanations in these sections: Installing Interface Cards starting on page 40.
  • Page 73 Installing Interface Cards 4. Install the metal screen on the Front Panel front panel. Each interface card Connectors type requires a matching metal screen. An overview of available Interface Card metal screens can be found under Mounting Interface Cards starting on page 68.

  • Page 74: Configuration

    Forum 523/524 via the Ethernet port. The TCP/IP network proto- col is used to set up a connection via one of these ports. You can then open the Web console of the Forum 523/524 and call up the Configurator from there.

  • Page 75: Brief Guide To Initial Configuration

    Setting up a first connection is quite simple with a standard Win- dows PC: 1. Connect the PC’s network card with one of the Forum 523/ 524.’s LAN ports You can use a crossed or an uncrossed Ethernet cable to do this.
  • Page 76 Brief Guide to Initial Configuration Setting the IP address in Windows XP Tip: To find out the IP address of the Web console, enter the code digit procedure on a connected system telephone. You * 1 8 2 can also view the net mask by entering the procedure .

  • Page 77: Configuring The Forum

    “Address” box: http://192.168.99.254/. If the configuration PC gets its IP address automatically from the Forum 523/524 or if the Forum 523/524 is entered as the domain name server, you can also start the Web console by entering the DNS name. The DNS name in the factory setting is host.domain.
  • Page 78 Configuring the Forum 523/524 2. The Forum 523/524 Web console is started. First set the country in which you are operating the Forum 523/524, and in which language the Web console is to be displayed. Forum 523/524: log on dialogue box 3.
  • Page 79 7. Click on the Configurator button on the home page. Note: When the Forum 523/524 is commissioned, all connected terminals are assigned to the “Administrators” user group. In your initial configuration, you should configure additional user groups with restricted authorisations and assign them terminals as required by your users.

  • Page 80: Loading The Online Help

    Saving and Loading the Configuration Configurations are saved in a file archive and can be loaded to the Forum 523/524 either locally from a connected configuration PC, or by remote configuration. The following configuration and cus- tomer data can be saved and loaded again:...

  • Page 81: Preconfiguration

    (e.g. user data, call distribu- tion schemes, cord-bound terminals). This data is stored and then loaded into the Forum 523/524 at the customer’s site by a service technician. This prepared configuration must be completed at the customer’s site (LAN configuration and DECT terminals).
  • Page 82 In order for the system technician to be able to log into the Forum 523/524, he requires a user name and password. In this case, the solution would be to configure a “Service” user assigned to the “Administrators” user group.

  • Page 83: Codes For Ip Configuration

    Using remote configuration, all Forum 523/524 settings with the exception of the system PIN can be edited or updated. New soft- ware versions of the Forum 523/524 and the software for the con- nected system terminals and base stations can also be installed (see the System: Firmware menu in the Configurator).

  • Page 84: Receiving System Messages As E-Mail

    The factory setting is “0000”. Receiving System Messages as E-Mail Important events and errors are kept by the Forum 523/524 in an internal log book: the error store. To inform or alert the system administrators, entries in the log book (system messages) can be sent via e-mail.

  • Page 85: Loading Sw Updates

    For further information, refer to the online help documentation under the item System: Firmware. Resetting the System Data You can restore the factory settings of the Forum 523/524 in the Configurator. If this is not possible, refer to the next section enti- tled Basic Hardware Settings Switch.

  • Page 86: Basic Hardware Settings Switch

    3. Confirm this by pressing “OK” when the query dialogue box opens. Basic Hardware Settings Switch The Forum 523/524 configuration can also be returned to the fac- tory settings by means of the basic hardware settings switch. Please note: If the factory settings are restored, all customer settings and user data will be lost.

  • Page 87: Lan Factory Settings

    Setting Forum 523/524’s IP address 192.168.99.254 Forum 523/524’s net mask 255.255.255.0 Forum 523/524’s Host name “host” Forum 523/524’s Domain name “domain” DHCP server Active in “Dynamic and static address assignment” mode DHCP addresses in the LAN 192.168.99.130 to 192.168.99.169 DHCP addresses via RAS/ISDN 192.168.99.10 to...

  • Page 88: Generating Your Own Moh Files

    Configuring the Forum 523/524 Generating Your Own MoH Files The Forum 523/524 comes with an internal MoH file for Music on Hold. The Forum 523/524 product CD contains a number of MoH files with different volume levels, which you can load at a later time as necessary.

  • Page 89: Configuration Examples

    Examples Forum 523/524 in Computer Networks One of the outstanding features of the Forum 523/524 is the inte- gration of telephony and computer networks. Connect the Forum 523/524 via a computer network (LAN) with suitably con- figured workstations, and you can use its network features from these workstations.

  • Page 90: Introduction To Tcp/Ip

    In a single LAN it is possible to use various protocols for the trans- mission of data. The connection between a workstation computer and the Forum 523/524 runs via the IP protocol (also named TCP/ IP) used on the Internet. IP can be used together with other pro- tocols (e.g.
  • Page 91 Introduction to TCP/IP pose are used. Within a LAN, you can use addresses which are not unique world-wide: IP Range Common Comment Netmask 192.168.0.0- 255.255.255.0 256 smaller 192.168.255.255 networks 172.16.0.0- 255.255.0.0 16 medium 172.31.255.255 networks 10.0.0.0-10.255.255.255 255.0.0.0 1 large network IP enables the establishment of connections via one or more inter- mediate stations.

  • Page 92: Forum 523/524 In A Serverless Lan

    PC 2 The Forum 523/524 in a serverless LAN In a serverless LAN, the Forum 523/524 takes over the IP config- uration of the connected workstations. All IP settings necessary for the workstations are assigned by the Forum 523/524 via DHCP (dynamic host configuration protocol).

  • Page 93: Dns Name Resolution

    Forum 523/524. The Forum 523/524 is not visible in the network environment. Internet Access If access to an ISP has been configured on the Forum 523/524, the Forum 523/524 can be operated as an Internet access server without any additional configuration of the workstations. When you want to see a Web page, you simply type the URL (uniform resource locator;...

  • Page 94: Ras Access

    PC over an existing Internet access using a secured and encrypted data connection. A prerequisite is the permanent inter- net access of the Forum 523/524. As an alternative, the “ISP trig- ger call” can be configured. To secure the data connection, the protocols PPTP and IPSEC are available.

  • Page 95: Forum 523/524 In A Lan With An Ip-Enabled Server

    Forum 523/524 with the responsible network administrator. You must decide on the IP address space to be used and which network services (DHCP, DNS, RAS, Internet access) the Forum 523/524 is to handle in the LAN. Forum Server...

  • Page 96: Dns Name Resolution

    DNS name resolution. If you want to start the Configurator by entering a DNS name, you must link this name on the server with the IP address used by the Forum 523/524. For further infor- mation, refer to the server documentation.

  • Page 97: Internet Access

    DNS forwarder. For further explanation, refer to the DNS server documentation. Forum Server (DNS) (Internet) (DHCP, RAS, int. DNS) PC 1 PC 2 The Forum 523/524 as a DNS server in a LAN with an IP server Configuration Examples...

  • Page 98: Ras Access

    Ext. PC 1 PC 2 RAS access by the Forum 523/524 in a LAN with an IP server The user account administered by the Forum 523/524, with which dialling in is permitted, only allows the establishment of direct and anonymous TCP/IP connections such as HTTP, FTP or SMTP con- nections.

  • Page 99: Branch Link

    Branch Link Branch Link You can use the Forum 523/524 to interlink two LANs via ISDN or via an encrypted VPN connection (Virtual Private Network). In case of a VPN connection, both Forum 523/524 systems use an Internet connection to transfer data. For encryption, the protocols PPTP (Point to Point Tunneling Protocol) and IPSec (Secured IP) can be used.

  • Page 100: Useful Information On Internet Access

    Useful Information on Internet Access Costs The Forum 523/524 uses a router function to access the Internet, which means that it automatically establishes an Internet connec- tion when required and terminates the connection after a certain period of time if no data are being transmitted.

  • Page 101: Using The Web

    Forum 523/524. These e- mail accounts are then checked at regular intervals. If there are new e-mails in an e-mail account, and the Forum 523/ 524 has been configured for this function, the user specified in the Forum 523/524 user account is notified of the new e-mail on his system terminal.
  • Page 102 The protocol will function without TCP/UDP port numbers, e.g. ICMP or IGMP. The Forum 523/524 NAT has suitable processes for ensuring the functions of many important protocols affected by these rules. These are the protocols FTP (in “active” mode), CuSeeMe (“video- conferencing”), IRC (“chat”), ICMP errors (“traceroute”) and ICMP...

  • Page 103: Voice Over Ip (Voip)

    Integrating the two communication networks into a single communications network can provide considerable savings. The Forum 523/524 gives users all the features of system telephony through its use of an IP-based protocol. Furthermore, the standardised SIP protocol can also be used on the intranet.
  • Page 104 VoIP Telephony via intranet with the Forum 523/524 offers the following possibilities: Use of IP-based system telephones and of SIP telephones connected to Cat5 twisted-pair ethernet cables Use of IP-based system telephones and of SIP telephones via VPN, RAS, Branch or WLAN connections...

  • Page 105: Quick Start

    VoIP system telephony can be quickly and easily set up using the Forum 523/524. 1. Optional: install a Forum 523 / 525 Media Gateway Card in slot 2 to enhance VoIP. 2. Call up the Configurator and go to the page Telephony: Ports: Slots.

  • Page 106: External Sip Line

    Quick Start External SIP Line If your Forum 523/524 provides access to the Internet, you can an easily and quickly set up an SIP line. 1. Request at least one SIP account from an SIP provider. 2. Install a Media Gateway card (see MGW Interface Card starting on page 116).

  • Page 107: Internal Sip Telephony

    2. Call up the Configurator and go to the page Telephony: Ports: Slots. Click on the corresponding slot. Under Configured, select MGC VoIP. Optional: enter an IP address from the Forum 523/524 IP network which is not being used, such as 192.168.99.253 under IP Address Configured. Click on Apply.
  • Page 108 Quick Start address of the SIP telephone and an available IP address and click on Apply. 6. Configure the SIP telephone or the SIP telephony software. Please also refer to the configuration help on the Telephony: Devices: VoIP Phones page. For the desired call number, click on (Help) and select a suitable help page under Type.

  • Page 109: Fundamentals

    Fundamentals Fundamentals VoIP makes the transmission of voice and telephony signalling via IP (“Internet Protocol”) possible. After a connection is established, the terminal collects voice data (PCM data), which is then sent to the receiver using an IP packet. PCM data can also be compressed to save bandwidth.

  • Page 110: Voice Quality

    Fundamentals The length of the voice-data packets must therefore be adjusted to the requirements of the transmission medium. Shorter voice- data packets can be sent if a direct ethernet connection exists. If an 64 kbit/s ISDN line is to be used for transmission, then longer voice-data packets should be used.
  • Page 111 Fundamentals The following comparison provides a guide to voice quality with specific quality levels: Quality Levels for Voice Transmission with VoIP Level Voice Comprehensibility Comparable to Very Good ISDN Good DECT Satisfactory Limited Defective GSM > 4 Unacceptable No Connection When a call is set up, the terminals involved negotiate the voice- data compression (“codec”) that will be used.

  • Page 112: Optimisation

    Modern switch components also evaluate the TOS byte of IP packets, thereby providing the optimal prerequisites for VoIP telephony. Note: The Forum 523/524 uses a TOS byte (“Type of Service”) value of 0xB8 for IP packets with VoIP data. This requests “Mini- Voice over IP (VoIP)

  • Page 113: Call Set-Up

    Internet protocol (“IP”) (see also Start Procedure starting on page 131). Multiple TCP connections are made between an IP tel- ephone and Forum 523/524 for the telephone’s start procedure, registration and signalling. All voice data are directly exchanged between IP telephones using the RTP (“Realtime Transport Protocol”) protocol.

  • Page 114: Voip Profiles For Sip

    SIP terminal. The exchanged codec lists can be filtered by the Forum 523/524 communications system, e.g. to limit bandwidth based on the VoIP profile activated for the connection or for the terminal.
  • Page 115 System: Components page. The extended codec list is also a part of data back-up. Note: You can obtain the extended codec list as a description file- from your Belgacom agent. This file should not be edited which is why editing is not supported. Voice over IP (VoIP)

  • Page 116: Voice Activity Detection (Vad)

    Allocate this VoIP profile to the desired SIP terminal or to the desired SIP tie line. Please note that any codecs not in the VoIP profile are filtered out by the Forum 523/524 communications system during codec negotiation. Voice Activity Detection (VAD) You can change the codec configuration under Telephony: Extended: VoIP profile.

  • Page 117: Media Gateway (Mgw)

    SIP connections, making 8 external SIP connections possible. Software MGW The system software for Forum 523/524 provides a Media Gate- way function. Depending on the system processor utilisation and available system memory up to 32 MGW additional channels may be available.

  • Page 118: Mgw Interface Card

    The MGW interface card is connected to the internal ethernet switch via the slot. No external ports operating via pressure terminals are provided. A MGW interface card can be installed in slot 2 of Forum 523/ 524. The MGW interface card supports all the codecs, as well as the silence detection, echo suppression and DTMF tone detection used by VoIP telephones.

  • Page 119: Sip Telephony

    The SIP Internet (Session Initiation Protocol) protocol provides you with a low-cost, standardised option for telephoning via IP- based networks. The Forum 523/524 enables you to use external SIP telephone connections (“SIP trunk lines”). The Forum 523/ 524 communications system supports configuration of standard SIP lines with one call number for each as well as extension-capa- ble SIP-DDI lines with base call number and extension.
  • Page 120 For this reason, incoming RTP calls often fail to get past the Firewall or NAT configuration of the Internet gateway product used. If you do not use the Forum 523/524 as the Internet gateway, the product should be compatible with SIP telephony.

  • Page 121: Internal Sip Subscribers

    Call Number Mapping. Internal SIP Subscribers The Forum 523/524 becomes available as the SIP server for inter- nal SIP subscriber telephony switching services. SIP telephones connected via LAN or SIP programmes installed on workstation...
  • Page 122 SIP Telephony trunks connected to the Forum 523/524. For operation as a SIP server a MGW Interface Card is required. Licence Assignment The number of possible SIP subscribers is determined by the number of licences purchased. In order to provide you with the greatest possible flexibility regarding usage of available licences, licence assignment is dynamic via the “Floating licence”.
  • Page 123 "Displayname" <sip:123@192.168.99.254> of the SIP-URI (“Display Name”) is not evaluated at log-on from the Forum 523/524. The series of characters before “@” is the “User Name” or “SIP Username”. The internal call number of the user must always be used here (the Ph.No.
  • Page 124 Alongside code number procedures, SIP subscribers can also use a series of functional features realized via the SIP protocol. The Forum 523/524 is the ending for all SIP connections as opposed to what is usually the case on the Internet. This enables SIP sub- scribers to use Forum 523/524 features.

  • Page 125: Forum Iphone 512 / Forum Iphone 545 Sip Telephones

    µ-Law), the G.729 codec and the transmission of DTMF sig- nals according to RFC 2833. An MGW Interface Card is required to operate Forum IPhone 512 / Forum IPhone 545 SIP telephones with the Forum 523/524 com- munications system. The general commissioning takes place in the Configurator of the Forum 523/524 communications system with the following steps: 1.
  • Page 126 DHCP server of the Forum 523/524 communications sys- tem. The IP address and the location for loading files from the TFTP server of the Forum 523/524 is received as a part of the DHCP answer. Now the Forum IPhone 512 / Forum IPhone 545 reads in the con- figuration files from the TFTP server.
  • Page 127 Forum IPhone 512 / Forum IPhone 545 DHCP The address and device configuration is transferred from the Forum 523/524 communications system to the Forum IPhone 512 / Forum IPhone 545 SIP phone using the DHCP protocol. You can configure the necessary address settings while...
  • Page 128 DHCP server. For example, add an exception rule for all MAC addresses starting with 00:08:5D. The TFTP server of the Forum 523/524 communications system will serve up to 60 concurrent data transfers. To avoid overloading the TFTP server (e.g. after a power failure), additional devices may get an IP address from the DHCP server with a delay.
  • Page 129 SIP Telephony Forum IPhone 512 / Forum IPhone 545 Hot Desking The Forum IPhone 512 / Forum IPhone 545 SIP phones support the “Easy Configuration / Hot desking” feature. This feature allows a user to operate his personal configuration on any desired Forum IPhone 512 / Forum IPhone 545 of equal type.

  • Page 130: Voip System Telephones

    VoIP System Telephones VoIP System Telephones The following telephones and software packages are available for VoIP system telephony: Forum IPhone 525: This is a VoIP-enabled edition of the Forum Phone 525 system telephone. This system telephone can be extended with up to three key extensions (Forum 500 Keypad Paper FP 525 / 535).

  • Page 131: Voip System Telephone Configuration

    After the power supply is assured, the device’s internal boot loader is started which controls the further start procedure. Standard operating procedure is to contact the Forum 523/524’s DHCP server so that the start procedure can be concluded without problems.

  • Page 132: Lan Dhcp Server

    VoIP System Telephones 1. Temporarily remove the VoIP system telephone’s ethernet connection. Switch on the VoIP system telephone’s power supply. Note the MAC address shown in the display, for instance “MAC: 00:30:42:00:00:00”. Switch off the power supply. 2. In the Configurator, open the Telephony: Devices: VoIP Phones page.

  • Page 133: Start Procedure

    VoIP System Telephones 2. Configure a fixed IP address for the Forum 523/524. To do this, call up the Configurator and open the Network: LAN page. Click on the Change button. 3. Enter the current IP address configuration in IP address and Network mask.
  • Page 134 IP address of the communications system and port number 8100 for registration. 5. The VoIP system telephone creates a TCP connection to the supplied IP-address/port-number combination and sends a registration query. The Forum 523/524 checks the MAC Voice over IP (VoIP)

  • Page 135: Local Configuration

    VoIP System Telephones address sent with the registration and confirms the registration request if the VoIP system telephone is listed in the menu Telephony: Devices: VoIP Phones. The keep-alive time, port number (8101) for telephony signalling and the value to use for the TOS byte are also communicated in the registration answer.
  • Page 136 VoIP System Telephones Note: Java programmes can be run on all common operating sys- tems. To execute Java-based programmes, you must install a suitable Java runtime environment on your operating system (JRE). This can be downloaded under the following web address: http://www.java.com/.
  • Page 137 VoIP System Telephones yet been assigned an IP address. IP broadcasts cannot be transmitted via router. The VoIP system telephone thus has to be directly connected to your PC via a hub or via a switch. – Activate the IP Phone address option to establish a point- to-point connection via “UDP-Unicast”.
  • Page 138 Forum 523/524, use always the IP address of the communications system. Registration IP address and Registration port: This is where you usually enter the IP address of the Forum 523/524 and the port number 8100. Default gateway: Click on the Add parameter command to have this optional entry field displayed.

  • Page 139: Forum Iphone Pc

    You will not need a licence to install Forum IPhone PC but you will require a licence to operate it with the Forum 523/524. Unit licences, enabling the simultaneous operation of a certain number of Forum IPhone PCs, are available.

  • Page 140: Installation

    Options dialogue is automatically opened. Here you must configure the following val- ues: 1. Enter in the VoIP IP Address field the Forum 523/524’s IP address. 2. Enter six hexadecimal-digits into the Device ID field. This device ID is not a MAC address, so overlapping with existent MAC addresses is possible.
  • Page 141 The device ID can only be read on the Web con- sole. The displayed menu texts and parts of the operations software are elements of the Forum IPhone PC installation, but they can be loaded from the Forum 523/524 via TFTP where necessary. Voice over IP (VoIP)

  • Page 142: Properties

    Even during a conversation, users are switched from one network cell to the next without any interruption. Administra- tion of DECT terminals is done centrally via the Forum 523/524 Configurator in the Telephony: Devices: DECT Phones menu. Note: DECT over IP® is a registered trademark of Aastra Telecom Schweiz AG.
  • Page 143 TFTP protocol from the Forum 523/524. The configuration for the start sequence is transmitted by the DHCP server of the Forum 523/524 to a DECT over IP base station for the start sequence. IP-DECT (NG / New)

  • Page 144: Features

    Forum Base DECT IP (v1 & v2) if desired. VoIP audio communication between the DECT over IP base station and the Forum 523/524 is made via the RTP/RTCP protocol. RTP ® DECT over IP...

  • Page 145: Configuration

    Select the desired DECT over IP base station with the MAC address (IP address) setting. Confirm with Apply. If the Forum 523/524’s DHCP server is not configured for static address assignment, you first need to configure the IP address of...

  • Page 146: Dual Operation

    Dual Operation Simultaneous operation of base stations via U access and base stations via Ethernet access is possible with the Forum 523/524. Transparent handovers, for example, are only possible when between DECT base stations using the same access technology. ®...

  • Page 147: Synchronisation

    Configuration When switching over to a DECT base station using different access technology, a DECT terminal automatically re-establishes a con- nection (roaming). Synchronisation Transmissions of all DECT base stations at a single location must be synchronised in order that DECT terminals are able to receive multiple DECT base stations simultaneously.
  • Page 148 DECT over IP and click on the WLAN Config. button. Log in under the User Name “Administrator” and enter the same pass- word as for the Forum 523/524. DECT over IP/OpenMobility Managers Login Page The WLAN function and the function of the DECT over IP Manager...

  • Page 149: General Settings

    Configuration 3. Assign the desired WLAN profile on the Radio Fixed Parts page. Click on spanner symbol ( ) on the left next to the relevant DECT over IP base station. Under WLAN Settings select the number of the configured WLAN Profile. Confirm your settings with OK.

  • Page 150: Security Settings

    Configuration is transmitted at regular intervals, making it easier to find the networks you’re looking for, using the “View available wireless networks” function in Windows XP, for example. For standard operation you should leave the following settings at their default values: VLAN Tag at 0 (Off), Beacon Period at 100 ms, DTIM Period at 5, RTS Threshold at 2347 (Off), Fragmentation Threshold at 2346 (Off), Maximum Bitrate at 54 Mbit/s, 802.11b/g Mode at “Mixed”...

  • Page 151: Configuring For A Remote Location

    Forum 523/524, the IP address configuration and software loading procedure which are run when a DECT over IP base sta- tion is started are handled by the Forum 523/524 using the DHCP and TFTP protocols. For the DHCP function to be available, the DECT over IP base sta- tion must be able to reach the Forum 523/524 via a “Broadcast”.
  • Page 152 Configuration Note: You need a Java runtime library to be able to run Java pro- grammes. If you don’t have one installed, you can download the installation programme from the http://www.java.com/ web site. OpenMobility Configurator 2. To log in to the dialogue, you enter: User: “admin”...
  • Page 153 (“/ram/ip_tel/ ip_rfp.cnt”). 6. For a remote location, the Forum 523/524’s LAN will usually be accessed via a (VPN) router. Click on Router addresses: [+]. Enter the router’s IP address (“default gateway”). Confirm by clicking on Add.

  • Page 154: Pbx Networking

    You need PBX networking in the following cases: To operate the Forum 523/524 as a subsidiary system on another PBX. This will also allow you to use the Forum 523/ 524 as a DECT server, for example. To network several Forum 523/524s into a PBX system.

  • Page 155: Connections

    Connections Connections Networking two or more TK systems means interconnecting them. The Forum 523/524 allows you to use the following connections: ISDN trunk lines ISDN point-to-point connections (Q.SIG) on external S ports IP network connections (Q.SIG-IP or SIP tie line) Note: Networking via IP network connections requires a MGW interface card Forum 525 Media Gateway Card.

  • Page 156: Point-To-Point Connection Technology

    Point-to-Point Connection Technology Point-to-Point Connection Technology Protocol: Q.SIG or DSS1 The Q.SIG protocol, designed for ISDN point-to-point connections, is the preferable choice as the transmission protocol; alterna- tively, the DSS1 protocol, designed for ISDN dial-up connections in the Euro-ISDN, can be used. Certain PBX networking features can only be used with the Q.SIG protocol, however.

  • Page 157: L1 Clock

    Example: propagation of the L1 clock If more than one port with the setting L1 Type = “Slave” is con- figured on an Forum 523/524 and the setting L1 sync possible has been activated, then one of the ports is automatically defined as the L1 clock source.

  • Page 158: Point-To-Point Connection Lines

    Direct connection Use the RJ45 jacks on one of the external S ports for an S con- nection between two Forum 523/524s. You can use the corre- sponding pressure terminals for S ports on interface cards. PBX 1, S 1 2 3 4 5 6 7 8...

  • Page 159: Connection Via An Active Transmission System

    IP Network Connections Connection via an Active Transmission System For distances exceeding the range of a direct connection, an active transmission system can increase the range to up to 50 km. Normally the L1 master is the transmission system for the two connected PBXs.

  • Page 160: Connection Via Q.sig.ip

    Connection via Q.SIG.IP The Forum 523/524 communications system supports transmis- sion of the Q.SIG protocol – intended for ISDN point-to-point connections – via network connection (Q.SIG-IP). Protocol and call data are exchanged using IP connections with Q.SIG-IP.

  • Page 161: Connection Via Sip Tie Line

    Select a VoIP profile for the codec selection. Please refer to the relevant help topics in the Online Help for the Forum 523/524 as well. Note: Q.SIG-IP cannot be operated using a connection with NAT.
  • Page 162 SIP tie line. This means via SIP tie line you can only use connections between Forum systems. Two licences are required when networking two Forum 523/524 with a SIP tie line – a licence for each end point. The number of possible call connections is not restricted by the licence.

  • Page 163: Configuration

    Configuration Configuration The possible configurations described below can be set up in the Web console using the Telephony: Trunks menu. Bundles A bundle is a group of lines of the same type and direction. A line can only be assigned to one bundle. Network PBX 1 PBX 3...

  • Page 164: Numbering

    PBX network. With closed numbering, the Forum 523/524 determines which route to seize from the telephone number dialled. The information needed for routing a call can be configured in a numbering table containing up to 100 entries.

  • Page 165: Technical Details

    Technical Details A different PBX number must be set for each Forum 523/524 in a PBX network. This setting can be found in the Web console, in the menu Telephony: Settings under the heading QSIG linking.
  • Page 166 Due to their hardware properties, not all S ports of the Forum 523/524 can be fully used for TK system networking. Depending on the type of system, some ports can only be oper- ated in the L1-Master mode or the L1-Slave mode. The external ports can be set according to the following table.

  • Page 167: Telephony

    E.164 conversion Telephony E.164 conversion The Forum 523/524 communications system supports two differ- ent types of call numbers when dialling external call numbers. Usually you enter the code for a route, e. g. a “0” for the “external line” route. Then you enter an external call number. The external call number can be either a local area code or a country area code.

  • Page 168: Configuration

    This is possible for point-to-point configured bundles (“system access”), for point-to-multi-point configuration (“multi- terminal access”) and for SIP trunks: 1. Call the Forum 523/524 communications system Configurator. On the introductory page, change the Level option to Expert. 2. This step is optional as the country code is preallocated due to the Country setting under System: Common.

  • Page 169: Example

    E.164 conversion Note: For incoming calls via a bundle with the “E.164 conversion” feature each external call number (“CLIP”) appears converted into the international format and is also saved in this format e. g. in the caller list. Keep this in mind when entering call numbers used for authenticating (CLIP-Auth).

  • Page 170: Further Information

    E.164 conversion Number dialled Number actually used 0003224444888 (Internal) The international area code, the local area code and the access call number are deleted. The destination is called internally without using the ISDN connector. +3224444888 You can only enter the plus sign (after E.123) with a SIP telephone (see Internal SIP Subscribers starting on page 119).

  • Page 171: Call Forwarding

    That has to be considered in programming these features. Call Forwarding The current version of the Forum 523/524 communications sys- tem also offers configuration of multi-level call forwarding. When you forward a call number that has already been forwarded, this results in a call forwarding chain.

  • Page 172: Attributes

    Call Forwarding Call Forwarding Name Description Virtual call number A virtual call number is always diverted to a destination call number Call forwarding of a hunt Users of a hunt group can also group configure respective call forwarding Call forwarding to Call forwarding to an external call external number or via remote-controlled...

  • Page 173: Loop Detection

    Call Forwarding Loop Detection Loops can generally occur during a call forwarding chain, e. g. when the call forwarding destination refers back to the call for- warding source. This is why a forwarded call has a call forwarding history. When the next call forwarding destination is already included in the call forwarding history, a loop is detected and any further call forwarding is prevented.

  • Page 174: Hunt Groups

    Call Forwarding Hunt Groups A hunt group is an internal call number which can reach multiple users. An incoming call is signalled to all users of a hunt group. A hunt group is configured in the Configurator in the Telephony: Groups: Hunt groups menu.

  • Page 175: External Call Forwarding

    Call Forwarding Note: Time-dependent hunt groups do not permit including any additional hunt groups. In addition, you can also configure call forwarding on busy (CFB) for hunt groups. This call forwarding can be used for an internal or external destination call number. In addition, you can enter a back-up destination for time-dependent hunt groups when they cannot be reached.

  • Page 176: Busy Keys

    Busy Keys Restored call forwarding instances can behave differently as call forwarding chains of earlier firmware versions (before the 6.0 release) are not supported. If necessary, use the trace function for call forwarding (the Diagnosis: Log Trace menu, CF tracking option in the Configurator). The call forwarding interval, previously only centrally definable, is adopted for all users as the default value.
  • Page 177 Busy keys on the system network Busy keys on the Forum 523/524 communications network are realised as a subscriber model. A busy key requests busy informa- tion to do so. The destination of a busy key keeps a dynamic list of terminals which have to be reported when there is a status change.

  • Page 178: Pin Code Telephony

    Configuration You can configure the “PIN Code Telephony” feature separately for each company. Configuration is done with the following steps: 1. Call the Forum 523/524 communications system Configurator. On the introductory page, change the Level option to Expert. 2. Open the User Manager: User groups menu page. Click on the New button.

  • Page 179: Implementation

    PIN Code Telephony 4. Open the Telephony: Extended: Companies menu page. Click on the headline of the company desired (default: “Company 1”). 5. Under the PIN dial header, select the desired Route. Select the user group created by the previous steps for the User group setting.

  • Page 180: Switch Authorisation

    Configuration You can configure the “Switch authorisation” feature separately for each company. Configuration is done with the following steps: 1. Call the Forum 523/524 communications system Configurator. On the introductory page change the Level option to Expert. 2. Open the User Manager: User groups menu page. Click on the New button.

  • Page 181: Implementation

    Switch authorisation 4. Click on the user group for the user who is to execute the “Switch authorisation” feature. Activate the Switch authorisation option. Confirm with Apply. 5. Open the Telephony: Extended: Companies menu page. Click on the header of the company desired (default: “Company 1”).

  • Page 182: Team Functions

    Introduction Team Functions Introduction With the team functions you can manage your telephone commu- nication tasks by assigning lines with separate call numbers to the keys of different terminals. The terminal users, or team members, can thus pick up one another’s calls or telephone each other using the configured keys.
  • Page 183 Introduction Number of available call keys Telephone Number of keys Forum Phone 535 Nine keys with a display Forum Phone 525 or 36 additional keys without a Forum Phone 535 with an display additional key extension Up to three of these key Forum 500 Keypad Paper extensions can be used with an FP 525 / 535...

  • Page 184: Team Configuration

    (see Busy Keys starting on page 174). Team Configuration You can create teams and programme call keys in the Configura- tor of the Forum 523/524 (Telephony: Groups and Telephony: Ports: Upn menu). Call key 1 is preset as a trunk key on all system telephones. This setting can be changed by the system administrator.

  • Page 185: Examples Of Use

    Examples of Use Examples of Use The following examples illustrate the various uses of teams and team functions. For information on the display texts and how to use the individual functions, refer to the chapter “Managing Calls in a Team” in the „Forum Phone 520, 530”...
  • Page 186 Examples of Use allel telephone. In addition, a private line is configured for both of the executive’s telephones (trunk key TrK 12: private). Call numbers 11 and 10 are both configured as a trunk key on the executive’s and the secretary’s terminal respectively. Thus the executive and the secretary can use either call number (for answering as well as making calls).

  • Page 187: Three-Member Team

    Examples of Use If the executive activates a substitute function with the secretary as the substitute, calls for call number 10 will be indicated on the executive’s telephone by an optical signal only, but signalled acoustically on the secretary’s telephone. The secretary can also activate a substitute function.

  • Page 188: Unified Team

    Examples of Use ephones). The team members can thus see which number a call is for and can answer it by pressing the appropriate team key. The team members can call each other via the team keys. For example, Miller can call number 12 by pressing TK 12; the call is then signalled to Smith’s telephone on TrK 12.
  • Page 189 Examples of Use Line Seizure Call numbers 10, 11 and 12 are programmed as trunk keys on each team member’s telephone (TrK 10 to TrK 12. All team members can use these numbers for answering as well as making calls. Tip: In this team configuration it is useful to programme one of the function keys on each telephone with the “Hold”...

  • Page 190: Toggle Team

    Examples of Use Toggle Team The toggle team described here illustrates how a large number of call numbers can be managed efficiently with the help of team functions. Each team member has one Forum Phone 535 system telephone with all call keys programmed as trunk and team keys. Miller 14:22 Mi.14.Feb.07...
  • Page 191 Examples of Use The first support number and the first hotline number of each team member is programmed as a team key on the other mem- ber’s telephone, e.g. TrK 10 and TrK 15 on Miller’s telephone as TK 10 and TK 15 on Johnson’s telephone. The assumption here is that most calls will go to the respective first call numbers, and team members can thus help each other out by answering one another’s calls.

  • Page 192: Call Queue

    If more than one telephone number with a queue is configured on the telephone, the total number of entries are displayed. Calls in a queue are handled by the Forum 523/524 in the follow- ing order of priority: instant connection, door calls, automatic recalls, VIP calls, then other internal and external calls.

  • Page 193: Activation Of Queues

    Note: As calling fax machines often operate with the “voice” service indicator (e.g. on analogue ports), you should assign ports for fax machines on the Forum 523/524 to a user group without a queue. Queues can be combined with the “call forwarding,” “pickup” and “hunt group”...

  • Page 194: Call Forwarding

    Introduction Call Forwarding Forwarded calls of the forwarding type “Immediately” and “On busy” have priority over queues. The queue of the forwarding tel- ephone is not used for forwarding calls in this manner. During the configuration of this type of call forwarding, the con- tents of the queue are not transferred to the target terminal.

  • Page 195: Examples Of Use

    Examples of Use Examples of Use Enquiry Station for an Operator with Two System Telephones The operator switches all incoming calls and can either work on the Forum Phone 535 or the mobile terminal, the Forum Free 566 / 576 / 586. Configuration Configure the system access or access for multiple terminals under Telephony: Ports: S...

  • Page 196: Group Of Three Enquiry Stations

    Examples of Use telephone number of the mobile Forum Free 566 / 576 / 586 (in the menu Call diversion: Divert phone: Immediately Incoming calls are routed to the Forum Phone 535 manned by the operator, who then puts the calls through. A queue is used so that callers do not get a busy signal.
  • Page 197 Examples of Use Configure a hunt group of the parallel type under Telephony: Groups: Hunt Group, and include the three telephone numbers of the trunk keys in this hunt group. Under Telephony: Call Distribution: Incoming or Telephony: Call Distribution: Incoming DDI route all incoming calls to the number of the hunt group.

  • Page 198: Multi-Company Variant

    This allows them to have their own trunk lines, which is useful for billing purposes. The Forum 523/524 hardware and software are used equally by all the companies, however. It is possible to configure the Forum 523/ 524 for each company and define the extent to which the features of the system may be used.

  • Page 199: Configuring The Multi-Company Variant

    2. The required companies must be set up (see Configuring and Managing Companies starting on page 198). 3. The users of the Forum 523/524 are assigned to the individual companies (see Assigning Users starting on page 199). 4. In order that the Forum 523/524 can transfer incoming calls to...

  • Page 200: Activating The Multi-Company Variant

    Telephony: Trunks menu. Configuring and Managing Companies Up to 5 companies can be configured in the Forum 523/524. By default, one company with the name “Company 1” is predefined. All configuration settings, e.g. in the user groups or in the bundle configuration, apply to this predefined default company if not other company has been selected.

  • Page 201: Assigning Users

    (the users) via the lines of a certain bundle of the Forum 523/524, each of the available bundles must be assigned to one of the companies. This is necessary to be able to...

  • Page 202: Allocating Routing Codes

    “source” principle. Charges are billed to the company to which the user belongs who set up the connection. The Forum 523/524 recognises this on the basis of the assignment between user groups and companies and on the basis of the routing code with which a line of the bundle/ SIP trunk was seized.

  • Page 203: Working With The Multi-Company Variant

    Working with the Multi-Company Variant Working with the Multi- Company Variant All the features of the Forum 523/524 which the users may already be familiar with from the single-company variant are available in the multi-company variant. These features can be used to the same extent and can be used in exactly the same way.

  • Page 204: Making Calls Between Companies

    (in the central, personal and company tele- phone books). Making Calls Between Companies All users of the Forum 523/524 can make internal calls to one another, irrespective of which company they belong to. Calls between users from the different companies are therefore not subject to any restrictions.

  • Page 205: Configuring The Pc Software

    Windows operating system by installing drivers and programmes.You can find the installation programmes required for this on the product CD that comes with the Forum 523/524. Proceed as follows to install extra software: 1. Log on under Windows as the administrator.

  • Page 206: Using The Systray Display

    Using the Systray Display Using the Systray Display You can configure a systray display for the Forum 523/524 to appear in the information area of the Start bar of a workstation computer. This systray display constantly shows you whether a WAN, a RAS or a Branch connection via ISDN is active.

  • Page 207: Browser For Forum Cti And Forum Hotel

    You can simplify the daily use of the Forum CTI and Forum Hotel Web applications using the Web browser especially adapted for the Forum 523/524. Each time the workstation com- puter is restarted, this browser programme can automatically start and log you in. This means that the applications are always operational and can be accessed using the icon in the information area of the task bar.

  • Page 208: Synchronising The Pc Clock

    Forum 523/524. Requirements You must enter the time zone so that the Forum 523/524 can cal- culate the time of the internal clock back to the GMT (Greenwich Mean Time) required for SNTP: 1.

  • Page 209: Application Interfaces

    CSTA interface Application Interfaces The Forum 523/524 communications system supports a series of application interfaces which are used by external systems to access functions of the communications system. Communication between the external system and the Forum 523/524 communica- tions system is principally transported via the LAN connection or using the IP network protocol.
  • Page 210 CSTA to V.24 converter (“Count4CSTA”) available which is a standard part of the charging software for doing so. SNMP Agent This Windows service program facilitates integrating the Forum 523/524 communications system into SNMP-based network management. You do not require a CSTA user log-on to operate this service programme.

  • Page 211: Setting Up Tapi Interface

    With a TAPI (Telephony Application Programming Interface) you can operate a CTI application (Computer Telephony Integration). Here, the CTI application uses the services of the Forum 523/524 with the help of the TAPI driver installed on a Windows PC. Many telephony functions, such as enquiry, toggling, three-party conference, pick-up, call protection and call forwarding can be controlled using appropriate TAPI-compatible software.
  • Page 212 Forum 523/524. Using the […] button you can search for this in the LAN. In the boxes Username and Password you enter the user data of one of the users configured on the Forum 523/ 524. This user must be allocated a system terminal. Confirm your entry with OK.

  • Page 213: Ldap Interface

    Address Queries using LDAP You can search the data of the central telephone book of the Forum 523/524 from a workstation computer in the LAN using LDAP (Lightweight Directory Access Protocol). When configuring an LDAP-enabled programme, specify the IP address of the Forum 523/524 as the address of the LDAP server.

  • Page 214: Querying External Ldap Server

    People command. The Find: People dialogue box will then open. 5. In the Look in list, select the entry with the Forum 523/524 address. Enter a user in the Name input field, Administrator for example. Then click on Find now.
  • Page 215 Status option under the LDAP Server header. Enter the IP address or DNS name of the LDAP server into the Server entry field. The online help of the Forum 523/524 communications system provides detailed descriptions of the other entry fields.
  • Page 216 Each individual LDAP-queried record is reserved for a definable time in a Forum 523/524 communications system cache (setting: Delete cache in minutes, 50 cache entries per company each with a separate time counter per entry). You should shorten this time (e.
  • Page 217 LDAP Interface Ideally, call numbers on the LDAP server are saved in the E.123 format beginning with a plus sign and country code. Furthermore, the bundles configured in the standard route of a company should have the setting E.164 conversion (see E.164 conversion starting on page 165).

  • Page 218: Snmp Interface

    After authorisation via a license key, the Forum Name program offers a LDAP service which can be queried by the Forum 523/524 communications system. The Forum Name program provides you with the following features: Bundling multiple data sources: Querying one or multiple LDAP servers and file sources in the CSV and LDIF formats.

  • Page 219: Installing Snmp Agent

    Components step deactivate all components except for the SNMP Agent component. 4. As you continue with the installation assistant the IP address step is now displayed. Enter the IP address of the Forum 523/ 524 communications system. 5. Terminate the installation assistant with the Next, Install and Finish buttons.

  • Page 220: Configuring Snmp

    IP address. You manage the IP address of the SNMP Man- ager in the Forum 523/524 communications system configurator. 1. Start the web console of the Forum 523/524 communications system. 2. Navigate to the Telephony page in the Configurator:Settings.

  • Page 221: Frequently Asked Questions

    This chapter provides tips and information on how to deal with any malfunctions or faults you may experience with the Forum 523/524. Please note: Repairs to the Forum 523/524 should only be car- ried out by qualified personnel. The following LEDs indicate that the Forum 523/524 is ready for operation: Ready LED: flashes (1 sek.

  • Page 222: General/Hardware

    Question: After restarting the Forum 523/524, nothing is indi- cated on the displays of any connected terminals. It takes a short while for the Forum 523/524 to start up. After the restart, check whether the activity LED blinks at a rate of 10s / 1s.

  • Page 223: Telephony

    Info: Telephony: Trunks page. For the Trunks used for the “External trunk” route the Status indicator should display a small green hook symbol. Question: The Forum 523/524 is connected to an NTBA with a multi-terminal configuration. Why is it not possible to establish external connections?
  • Page 224 Question: One of the features (e.g. call diversion) on one of the telephones cannot be used even though the feature has been configured in the Configurator of the Forum 523/524. Make sure the user configured for this telephone belongs to a user group that has access to this feature (Configurator, User Man- ager: User and User groups menus).

  • Page 225: Pbx Networking

    PBX Networking This case also requires configuring the MSN on the ISDN tele- phone (see above answer). Question: It is not possible to configure Call Distribution: Outgoing for multi-terminal access. You have configured multi-terminal access and system access in parallel. All outgoing calls are therefore established via system access, and outgoing call distribution can be configured for system access only in the Configurator (Telephony: Call Distribution menu).

  • Page 226: Dect

    DECT Call up the Telephony: Trunks: Trunk group page. Change the desired Q.SIG bundle and enter the line seizure code for the call- back in the Prefix for source phone number at incoming internal input field. Question: Why is it not possible to reach a communications system indirectly via another communications system? You have interconnected e.g.
  • Page 227 Check whether the LEDs for the switch and the PC’s network card are indicating a connection. Check the LEDs for the LAN functions of the Forum 523/524. A green LED above each LAN port indicates whether the network cable has been properly connected. A blinking green LED indicates whether there is any network traffic on the line.
  • Page 228 Question: The network connection is functioning, but nothing is displayed in the browser. Enter the complete IP address of the Forum 523/524 along with the protocol identifier, for example http://192.168.99.254/. Check whether the browser has been configured for connection through a proxy server. If so, deactivate the “Connect through proxy server”...

  • Page 229: Internet

    Question: A SIP connection only passes unidirectional voice. What is the reason? You did not use the Forum 523/524 as internet router or the STUN server of the SIP provider is unavailable. You need to activate the SIP support at your internet router, such as “SIP-ALG” or “Full Cone NAT”...

  • Page 230: Technical Specifications

    Technical Specifications System data Mains power supply 230 V ~ 50 Hz Rated power 205 VA Safety class Permissible temperatures, +5 °C to +40 °C stationary, weatherproofed Dimensions (W x H x D) 366 x 368 x 124 mm Weight (system only) 2.0 kg ports Euro ISDN external (S...
  • Page 231 – Supply voltage 40 V ± 10% – Supply power 3 VA per U – Range 1,000 m a/b ports for analogue terminals with pulse or DTMF dialling, flash with interface cards: up to 12 x; duration of 60 to 310 ms possible interface cards with a/b: –...
  • Page 232 Slot 1 for interface cards Slot 2 with connection to an eth- ernet switch for a Media Gateway Card Note: The online help provides an overview of the limits that should be observed when configuring the Forum 523/524. Technical Specifications...

  • Page 233: Environmental Information

    Environmental Information The equipment that you bought has required the extraction and use of natural resources for its production. It may content hazardous substances for the health and the environment. In order to avoid the dissemination of those substances in our environment and to diminish the pressure on the natural resources, we encourage you to use the appropriate take-back systems.

  • Page 234: Index

    Index Notes Resetting the system data 83 Saving and loading the configuration 78 Starting the Web Actor 57 console 75 Attachment diagram 47 System prerequisites 73 Authorisations 19 Configuration examples 87 Introduction to TCP/IP 88 LAN with an IP-enabled Base station 140 server 93 Basic setting 83 RAS 92...
  • Page 235 Interface cards 40 Interfaces E.123 121 Actor 57 E.164 conversion 165 analogue 55 E-mail 16 LAN 58 System messages 82 position 42 Encryption 142 S0 port 48 Upn port 53 V.24 12 WAN 59 Factory settings 18 Interfaces cards (mounting) 41 FAQs 219 International call number 165 Fax (codec with VoIP) 111...
  • Page 236 Networking 13 S0 port 222 NTBA 221 S0-Terminator 48 Numbering 162 Safety precautions 32, 66 SIP 112, 117 External 104, 117 Forum IPhone 512 123 Online help 78 Forum IPhone 545 123 Outlook Express 212 Internal 105, 119 SIP (external) 14 SIP (internal) 14 SIP tie line 15, 159 PBX networking 152...
  • Page 237 Unified team 186 Update Information 173 Upn ports pinout 53 VAD 114 Virtual Call Numbers Call forwarding 171 Voice Activity Detection 114 Voice Mail 56 Voice quality 108 VoIP 14, 101 VoIP profile 112 VoIP system telephones 103, WAN port 59 Windows Mail 212 Index...
  • Page 238 Notes Index...
  • Page 239 Notes Index...
  • Page 240 Notes Index...
  • Page 241 If the problem persists after these few tests: Consult our Internet site www.belgacom.be or contact our technical support 24/24 at the following numbers: Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 242 Customer Service Department at the following numbers: - for SMEs and residential customers: 0800/55800 - for large companies 0800/55200 Belgacom SA under public law, Bd. du Roi Albert II 27, B-1030 Brussels, VAT No. BE 202 239 951 Brussels Register of Legal Entities...
  • Page 244 For more information: Please dial 0800 55 400 Visit us in the Internet at www.belgacom.be/pabx Contact your Belgacom dealer Subject to changes Status 09.2011...

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