Mitel 5340 User Reference Manual page 92

Mitel IP Phone User Reference Guide Release 4.1
call at a time. If you have two Monitor Call/Monitor Call Silent keys
programmed for a Monitor Primary, you will be able to monitor two incoming or
outgoing calls at a time and so on. There is no direct correspondence between a
Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not
necessarily the first Line Appearance) will be monitored by the first Monitor
Call/Monitor Call Silent key, the Line Appearance that the second call occurs
on (not necessarily the second line appearance) will be monitored by the second
Monitor Call/Monitor Call Silent key and so on. See "Program memory keys"
on page 104.
Because the programmable memory keys on the 5304 phone do not have LEDs,
only the Monitor Call key is appropriate and it is only useful for answering calls.
When a call comes into the Primary member of the Monitor group, your phone
will ring but your Line Appearance keys will not flash.
To pick up a call occurring on the primary group member's phone, follow these
steps:
1. Lift the handset.
2. Press the Monitor Call key.
or
1. Press the Monitor Call key to answer the call in speaker mode. (Note that
since there is no microphone, the call will be effectively muted until you pick
up the handset.)
NOTE: By putting a call on hold, either the primary group member or other
Monitor phones can pick up the call.
Monitor Phone on the 5304 phone
Using the Monitor Phone feature, your phone can be monitored by other users.
To enable the Monitor Phone feature, contact your administrator and provide a
list of users that you would like to have monitor your phone. The administrator
will create a Monitor group in your name with the people in your list as members
of the group. There is no other action that needs to be taken on your part. When
you are using your phone members of your call group will be able to see that the
phone is in use provided that they have programmed a memory key to view
activity on your phone.
When you use your phone a member of your Monitor group will see the LED of
the memory key that they have programmed to monitor your phone light up.
Although the Monitor Phone key can be programmed on a 5304 phone, the
monitoring capability does not apply because the programmable memory keys do
not have LEDs. However, the ability to use the Monitor Phone key as a speed
dial key will work without the LED.
Mute on the 5304 phone
Since the 5304 phone does not have a handsfree microphone, the phone is
effectively muted (no sound is transmitted to the other party) whenever the
handset is on-hook. This does not prevent incoming sound from being heard.
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