Mitel 5340 User Reference Manual page 48

Mitel IP Phone User Reference Guide Release 4.1
Monitor groups on the 5224/5324 phone
Using the Monitor Groups feature, your calls can be monitored and answered by
other users or you can have your phone monitored for activity. To enable the
Monitor feature, contact your administrator and provide a list of users that you
would like to have monitor your calls or phone. The administrator will create a
Monitor group in your name with the people in your list as members of the group.
There is no other action that needs to be taken on your part.
If you requested to have your calls monitored, calls to one or more of your Line
Appearances will automatically ring on your Monitor group member phones
provided that they have configured the appropriate number of Monitor Calls or
Monitor Call Silent keys on their phone.
When a member of your Monitor group has answered one of your calls, the Line
Appearance on your phone will still indicate the state of the call.
• A flashing key without a ring tone indicates that the call is on hold.
• A lit key indicates that the Line Appearance is in use.
If you requested to have your phone monitored, when your phone is in use the
group member's phones will show a lit LED against the Monitor Phone key they
have configured on their phone.
NOTE: If you are part of a Monitor group, you can put a call on hold and either
the primary group member or other phones in the group can pick up the call.
Your call coverage still applies when you are in a monitor group.
A Monitor Phone key also acts a speed dial to the monitored extension.
Monitor Groups is only applicable to users who are using Mitel IP phones.
Monitor call on the 5224/5324 phone
Using the Monitor Call or Monitor Call Silent feature, you can monitor and pick up
calls occurring on another user's phone. To use this feature,
• You must be a member of a Monitor group. A Monitor group defines the
user that is being monitored (primary group member) and which users
can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
• You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed
for a Monitor Primary, you will only be able to monitor one incoming or outgoing
call at a time. If you have two Monitor Call/Monitor Call Silent keys
programmed for a Monitor Primary, you will be able to monitor two incoming or
outgoing calls at a time and so on. There is no direct correspondence between a
Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not
necessarily the first Line Appearance) will be monitored by the first Monitor
Call/Monitor Call Silent key; the Line Appearance that the second call occurs
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