Mitel 5340 User Reference Manual page 24

Mitel IP Phone User Reference Guide Release 4.1
can monitor calls for the primary group member (secondary group
members). Only the administrator can add a Monitor group or change the
members of an existing Monitor group.
• You must have the same number of phone keys programmed with
Monitor Call or Monitor Call Silent as the number of simultaneous calls
that you want to monitor on the primary group member's phone. The
maximum number of simultaneous calls that you can monitor for one
Monitor Primary equals the number of Line Appearances that the Monitor
Primary has programmed on their phone.
For example, if you have one Monitor Call/Monitor Call Silent key programmed
for a Monitor Primary, you will only be able to monitor one incoming or outgoing
call at a time. If you have two Monitor Call/Monitor Call Silent keys
programmed for a Monitor Primary, you will be able to monitor two incoming or
outgoing calls at a time and so on. There is no direct correspondence between a
Monitor Call/Monitor Call Silent key and a Line Appearance key on the Monitor
Primary's phone. The Line Appearance that the first call occurs on (not
necessarily the first Line Appearance) will be monitored by the first Monitor
Call/Monitor Call Silent key, the Line Appearance that the second call occurs
on (not necessarily the second line appearance) will be monitored by the second
Monitor Call/Monitor Call Silent key and so on. See "Program memory keys"
on page 104.
The Monitor Call/Monitor Call Silent key indicates the state of the Line
Appearance on the primary group member's phone that is being monitored. The
only difference between Monitor Call and Monitor Call Silent is that your phone
will not ring to indicate an incoming call to the Primary member. For example:
• A flashing Monitor Call key with a ring tone indicates an incoming call to
the Line Appearance.
• A flashing Monitor Call key without a ring tone indicates that the call is
on hold.
• A flashing Monitor Call Silent key without a ring tone indicates an
incoming call to the Line Appearance or that the call is on hold.
• A lit Monitor Call/Monitor Call Silent key indicates that the Line
Appearance is in use.
To answer a call occurring on the primary group member's phone, follow these
steps:
1. When the Monitor Call/Monitor Call Silent key is flashing, lift the handset.
2. Press the Monitor Call/Monitor Call Silent key.
or
1. Press the Monitor Call/Monitor Call Silent key to answer the call in speaker
mode.
NOTE: Note: By putting a call on hold, either the primary group member or
other Monitor phones can pick up the call.
Monitor phone on the 5340 phone
Using the Monitor Phone feature, your phone can be monitored by other users.
To enable the Monitor Phone feature, contact your administrator and provide a
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