Locate Component Serial Numbers - Juniper M10 Hardware Manual

Locate Component Serial Numbers

2.
3.
Locate Component Serial Numbers
Your request for an RMA must include the component part and serial numbers. Issue the
CLI show chassis hardware command to list the numbers for all components installed in
the chassis:
Most components also have a small rectangular serial number ID label (see Figure 48)
attached to the component body.
164
M5 and M10 Internet Routers Hardware Guide
Obtain a Return Materials Authorization (RMA) number from the Juniper Networks
Technical Assistance Center (JTAC). You can send e-mail or telephone as specified in
"How to Request Support" on page xix.
Provide the following information in your e-mail message or during the telephone call:
•
Part number and serial number of component
•
Your name, organization name, telephone number, and fax number
•
The shipping address for the replacement component, including contact name
and phone number
•
Description of the failure
The support representative validates your request and issues an RMA number for
return of the component.
Pack the router or component for shipment, performing the procedure described in
"Pack the Router for Shipment" on page 168 or "Pack Components for Shipment" on
page 169.
user@host> show chassis hardware
Hardware inventory:
Item Version Part number Serial number
Chassis
Midplane REV 03
Power Supply A Rev 03
Display REV 04
Routing Engine REV 01
FEB REV 07
FPC 0
PIC 1 REV 04
PIC 2 REV 02
PIC 3 REV 04
FPC 1
PIC 3 REV 01
61322
710-001950 HK3744
740-002498 LL31699
710-001995 HK9437
740-007603 P11075100172
710-003310 HH9725
750-003163 HJ6423
750-003163 HF8954
750-003163 HJ6426
750-008425 BE2069
Description
M10
DC
RE-3.0
E-FEB
1x G/E, 1000 BASE-SX
1x G/E, 1000 BASE-SX
1x G/E, 1000 BASE-SX
Adaptive Services