Contact Us; Telephone Technical Support And Repair - 3Com OfficeConnect User Manual

Contact Us

3Com offers telephone, e-mail and internet access to technical
support and repair services. To access these services for your
region, use the appropriate telephone number, URL or e-mail
address from the list below. You will find a current directory of
support telephone numbers posted on the 3Com web site at
http://csoweb4.3com.com/contactus/

Telephone Technical Support and Repair

To obtain telephone support as part of your warranty and other
service benefits, you must first register your product at
http://eSupport.3com.com/
When you contact 3Com for assistance, please have the follow-
ing information ready:
Product model name, part number, and serial number
A list of system hardware and software, including revision
level
Diagnostic error messages
Details about recent configuration changes, if applicable
To send a product directly to 3Com for repair, you must first
obtain a return authorization number (RMA). Products sent to
3Com, without authorization numbers clearly marked on the
outside of the package, will be returned to the sender unopened,
at the sender's expense. If your product is registered and under
warranty, you can obtain an RMA number online at
http://eSupport.3com.com/
apply for a user name and password.
. First time users will need to
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Telephone numbers are correct at the time of publication. Find a
current directory of support telephone numbers posted on the
3Com web site at
http://csoweb4.3com.com/contactus/
Country
Asia, Pacific Rim Telephone Technical Support and Repair
Australia
Hong Kong
India
Indonesia
Japan
Malaysia
New Zealand
Pakistan
Philippines
P.R. of China
Singapore
S. Korea
Taiwan
Thailand
You can also obtain support in this region using the following
e-mail: apr_technical_support@3com.com
Or request a repair authorization number (RMA) by fax using
this number: +65 543 6348
Telephone Number
1 800 678 515
800 933 486
+61 2 9424 5179 or
000800 6501111
001 803 61 009
00531 616 439 or
03 5977 7991
1800 801 777
0800 446 398
+61 2 9937 5083
1235 61 266 2602 or
1800 1 888 9469
10800 61 00137 or
021 6350 1590 or
00800 0638 3266
800 6161 463
080 333 3308
00801 611 261
001 800 611 2000