Connecting To The Internet; Forgotten Password - 3Com OfficeConnect User Manual

Connecting to the Internet

If you can browse to the Router configuration screens but cannot
access sites on the Internet, check the following:
Confirm that the physical connection between the Router and
the Cable/DSL modem is OK, and that the link status LEDs on
both Router and modem are illuminated.
Confirm that the connection between the modem and the
Cable/DSL interface is OK.
Ensure that you have entered the correct information into the
Router configuration screens as required by your Internet
Service Provider. Use the "Internet Settings" screen to verify
this.
For DSL users, check that the PPPoE or PPTP user name,
password and service name are correct, if these are required.
Only enter a PPPoE service name if your ISP requires one.
For cable users, check whether your ISP requires a fixed MAC
(Ethernet) address. If so, use the Clone MAC Address feature
in the Router to ensure that the correct MAC address is
presented, as described in
Address" on page 38.
Ensure that your computers are not configured to use a Web
proxy. On Windows computers, this can be found under
Control Panel > Internet Options > Connections.
Check PC Privileges to see if you have allowed your PCs to
connect to the Internet. See
"Configuring a Dynamic IP
"PC Privileges" on page 50.

Forgotten Password

If you can browse to the Router configuration screen but cannot
log on because you do not know or have forgotten the
password, follow the steps below to reset the Router to it's
factory default configuration. Warning: all your configuration
changes will be lost, and you will need to run the
configuration wizard again before you can re-establish
your Router connection to the Internet. Also, other computer
users will lose their network connections whilst this process is
taking place, so choose a time when this would be convenient.
1 Remove power from the Router.
Disconnect all your computers and the cable/DSL modem from
2
the Router.
3 Using an Ethernet cable, connect the Ethernet Cable/DSL port on
the rear of the Router to any one of the LAN ports.
4 Re-apply power to the Router. The Alert LED will flash as the
Router starts up, and after approximately 30 seconds will start to
flash more slowly (typically 2 seconds on, 2 seconds off). Once
the Alert LED has started to flash slowly, remove power from the
Router.
5 Remove the cable connecting the Cable/DSL port to the LAN
port, and reconnect one of your computers to one of the Router
LAN ports.
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