3Com OfficeConnect Getting Started Manual
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3Com OfficeConnect Getting Started Manual

56k business modem
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http://www.3com.com/
Published January 1999
Part Number 1.024.1942-00
3Com OfficeConnect
56K Business Modem
Getting Started Guide

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  • Page 1 3Com OfficeConnect 56K Business Modem ® Getting Started Guide http://www.3com.com/ Published January 1999 Part Number 1.024.1942-00...
  • Page 2 3Com Corporation reserves the right to revise this documentation and to make changes in content from time 60008 to time without obligation on the part of 3Com Corporation to provide notification of such revision or change. 3Com Corporation provides this documentation without warranty of any kind, either implied or expressed, including, but not limited to, the implied warranties of merchantability and fitness for a particular purpose.

  • Page 3: Using This Guide

    Using this Guide Use this Getting Started Guide to obtain the information you need to get your 3Com OfficeConnect 56K Business Modem installed, configured, and running correctly. In order to Go to chapter...

  • Page 4: Contacting 3Com

    Information to alert you to potential damage to a program, system, or device Warning Information to alert you to potential personal injury Contacting 3Com Please contact 3Com if you have any questions. To do this Contact Contact Technical Support 888.326.6099...

  • Page 5: What You Need

    ODEM Use this chapter to install the Business Modem. What You Need Package Contents Installing Your Business Modem Desktop Installation OfficeConnect Stacking Installation Hardware Installation Modem Driver Installation Testing the Installation For More Information What You Need You need the following items (not included) in addition to the contents of...
  • Page 6 OfficeConnect unit. 1 Place the OfficeConnect device you want to stack below your modem on a flat surface. The supplied blue clips fit in the positions on the side of the unit as shown in step 1 of the illustration on the next page.

  • Page 7: Hardware Installation

    3 Keeping the front of the units aligned, position the modem on top of the OfficeConnect device and rest the bottom of the modem on the clips' spikes, as shown in step 3 of the following illustration. Push the clips firmly into the modem until they click into place.
  • Page 8 2: I HAPTER NSTALLING THE USINESS ODEM serial cable to your Business Modem and the other end to a serial port on your computer. Connect the male DB-25 to your modem and the other end If you have An IBM-compatible PC COM, RS-232 or with symbols such as: IOIOI A Macintosh the Modem port...
  • Page 9 Installing Your Business Modem Modem Driver Once your Business Modem is attached to your computer, you will need Installation to install it’s drivers. The process will vary depending on your operating system. Macintosh users: You will not need to install drivers to use your Business Modem.
  • Page 10 2: I HAPTER NSTALLING THE USINESS ODEM 5 Fill in the COM port # and IRQ fields with the COM port and IRQ you wish to use with your new modem. The “Base I/O Port Address” field will be filled in with the correct default value. Click OK. 6 The "Ports"...
  • Page 11 When the HyperTerminal terminal window appears, type AT and hit <ENTER>. If your modem is connected properly, "OK" will appear on the terminal screen. For More The 3Com OfficeConnect 56K Business Modem Command Reference Information Be sure to investigate the Command Reference for this product (located...

  • Page 12: Troubleshooting

    ROUBLESHOOTING This chapter explains how to troubleshoot the Business Modem. This chapter is divided into these sections: Problems that occur before connecting. Problems that occur after connecting. What to do if you still have problems. Problems That Occur Before Connecting No response to AT For Windows users, make sure that you set the correct COM port and IRQ in your communications software and, if applicable, in Windows' Control...
  • Page 13 3: T HAPTER ROUBLESHOOTING Make sure that verbal result codes (status messages) are enabled. Send these commands to the Business Modem: For your modem to Command enable message display ATQ0 Display verbal messages ATV1 Review your communications software manual to see what Carrier Detect (CD) operations your software requires.
  • Page 14 Problems That Occur Before Connecting Double characters are appearing on your monitor This is a signal that both the Business Modem's local echo and your software's local echo are on. Type the command to turn off your online echo (ATF1) or turn your communications software's local echo off (refer to your software's documentation).

  • Page 15: Problems That Occur After Connecting

    3: T HAPTER ROUBLESHOOTING Problems that Occur After Connecting Your screen displays random or "garbage" characters Make sure that the Business Modem is set to the same bit rate, word length, parity, and number of Stop bits as the device to which you are connecting.
  • Page 16 See Chapter 2, Modes of Operation, in the electronic 3Com OfficeConnect 56K Business Modem Command Reference on the Connections CD for information on switching between Fax and Data modes.
  • Page 17 3Com Corporation. 3 If your dealer can't help you, refer to the Customer Service Access Card provided in this package. This card lists several important 3Com numbers. 4 If you must return your Business Modem to us, the Service Representative you talk with will give you a Service Repair Order (SRO) number.
  • Page 18 Attn: Dock 15 PCD 1800 West Central Mount Prospect, IL 60056 3Com will not accept packages sent COD, so be sure to send the modem postage paid. 3Com will repair your Business Modem and return it to you via United...

  • Page 19: Warranty

    56K Business Modem workmanship and materials, under normal use and service, for the lifetime of the product from the date of purchase from 3Com or its authorized reseller. 3Com's sole obligation under this express warranty shall be, at 3Com's option and expense, to repair the defective product or...
  • Page 20 If it appears that any product that is stated to meet this standard does not perform properly with regard to such date data on and after January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the...
  • Page 21 WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. 3COM SHALL NOT BE LIABLE UNDER THIS WARRANTY IF ITS TESTING AND EXAMINATION DISCLOSE THAT THE ALLEGED DEFECT OR MALFUNCTION IN THE PRODUCT DOES NOT EXIST OR WAS CAUSED BY...

  • Page 22: Fcc Certification Statement

    International Sale of Goods. Important: If you send your unit, pack it securely and be sure your SRO number is visible on the outside of the package. Notices FCC Certification 3Com Statement 3800 Golf Rd. Rolling Meadows, IL 60008 FCC Registration...

  • Page 23: Fcc Notice: Radio And Television Interference

    FCC Notice: Radio and Television Interference FCC Notice: Radio and Television Interference This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation.
  • Page 24 4: W HAPTER ARRANTY Industry Canada (IC) This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.                                                          ...

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