3Com OfficeConnect 3CP4144 Get Started Manual
3Com OfficeConnect 3CP4144 Get Started Manual

3Com OfficeConnect 3CP4144 Get Started Manual

3com officeconnect 3cp4144: user guide
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OfficeConnect
Remote 812 ADSL
Router Getting Started
Guide
Version 1.0
http://www.3com.com/
Part No. 1.024.2427-00
Published February 2000
TM

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Summary of Contents for 3Com OfficeConnect 3CP4144

  • Page 1 OfficeConnect Remote 812 ADSL Router Getting Started Guide Version 1.0 http://www.3com.com/ Part No. 1.024.2427-00 Published February 2000...
  • Page 2 3Com Corporation. 3Com Corporation reserves the right to revise this documentation and to make changes in content from time to time without obligation on the part of 3Com Corporation to provide notification of such revision or change.
  • Page 3: Table Of Contents

    ONTENTS BOUT UIDE Introduction Conventions ETTING TARTED Introduction What’s in the Package? What Can the OfficeConnect Remote 812 do? OfficeConnect Remote 812 Boot Mode Options Option One: DHCP Smart Mode Option Two: Default Bridge Mode Option Three: Unconfigured Mode NSTALLING THE FFICE ONNECT OUTER...
  • Page 4 Getting Started with the OfficeConnect Remote 812 Manager Configuration Using the Remote Site Wizard Remote Site IP Wizard field descriptions Remote Site Name 2-11 Network Service 2-11 ATM VC Parameters Network Address Translation WAN IP Information ESTING THE ONFIGURATION Introduction General Testing Step 1: Check Interface Status Step 2: Check Network Status...
  • Page 5 PECIFICATIONS Introduction General Specifications Power requirements Temperature requirements Humidity requirements MTBF (Mean Time Between Failures) Jacks ADSL Interface (one RJ-11 jack) LAN Interface (four RJ-45 jacks) Console Interface (DB-9) (Default configured as DCE) FCC D ECLARATION OF ONFORMITY ORPORATION IMITED ARRANTY...
  • Page 7: About This Guide

    BOUT UIDE Introduction The guide describes the features, installation, and initial configuration of the OfficeConnect Remote 812 ADSL Router. The guide is intended for both first-time and experienced computer network users who want to install and use the OfficeConnect Remote 812. If you are working with a bridge or router for the first time, it is possible you may make mistakes.
  • Page 8: Conventions

    UIDE These and other user guides and release notes are available in Adobe Acrobat Reader Portable Document Format (PDF) or HTML on the 3Com World Wide Web site: http://www.3com.com/ Conventions Table 1 and Table 2 list conventions that are used throughout this guide.
  • Page 9 Table 2 Text Conventions (continued) Convention Description Words in italics Italics are used to: Emphasize a point. Denote a new term at the place where it is defined in the text. Identify menu names, menu commands, and software button names. Examples: From the Help menu, select Contents.
  • Page 11: Getting Started

    Before you install the Remote 812 ADSL Router, check the contents of the box against the packed contents checklist below. If any of the items have been damaged in transit or are missing, contact the 3Com dealer from whom the equipment was purchased. Remote 812 Package Contents:...
  • Page 12: What Can The Officeconnect Remote 812 Do

    1: G HAPTER ETTING TARTED What Can the OfficeConnect Remote 812 do? The Remote 812 is a stand-alone BRouter with data interfaces to a Local Area Network (LAN) and a Wide Area Network (WAN). Below is a representation of how your Remote 812 connects a LAN and WAN.
  • Page 13: Officeconnect Remote 812 Boot Mode Options

    The Remote 812 will power up with the following “DHCP Smart Mode” configuration: LAN IP address = 192.168.200.254, Netmask 255.255.255.0. DHCP IP address pool (40 addresses): 192.168.200.1-40 DNS name: ocrdsl-3com.com. Mode DHCP Smart Mode Default Bridge Mode, VPI=0, VCI=35 Default Bridge Mode,...
  • Page 14: Option Two: Default Bridge Mode

    Instant Update in the event a software update to your Remote 812 is posted on 3Com’s web site (you can install from the CD at any time). Verify the VPI/VCI settings in the table above match values your Service Provider has given you.
  • Page 15: Installing The Office Connect Remote 812 Adsl Router

    NSTALLING THE FFICE 812 ADSL R Introduction In this release of the OfficeConnect Remote 812, we have provided an Installation Map and Install CD to assist in your setting up your unit and getting started. This chapter provides more information on the process for your assistance: OfficeConnect Remote 812 Hardware Installation Hardware Configuration...
  • Page 16 2: I HAPTER NSTALLING THE FFICE Console Port — You should not need to use the Console Port unless you are setting up in Unconfigured Mode and thus need to use the Command Line Interface (CLI) to configure your router. The DB-9 terminal port connects the Remote 812 with your console.
  • Page 17: Hardware Configuration

    OfficeConnect Remote 812 Hardware Installation Stacking Clip—A stacking clip is provided which will allow you to stack your OfficeConnect Remote 812 with other 3Com equipment if necessary. Hardware Configuration 1 Select a Boot Option — The Remote 812 has three boot options.
  • Page 18: Led Light Operation

    2: I HAPTER NSTALLING THE using CLI. Locate the serial cable included in your package. Connect one end of the cable to the DB-9 console port on the Remote 812 and plug the other end into a serial port on your workstation. The Remote 812 Hardware Installation is now complete.
  • Page 19: Workstation Configuration Using Dhcp Smart Mode

    following sections detail your options given the Boot Mode you have selected. Workstation Configuration Using DHCP Smart Mode If you have chosen to utilize DHCP Smart Mode, you will need to configure some parameters on your workstation. For DHCP Smart Mode, you must set up all workstations on the Remote 812’s LAN to automatically obtain their IP address.
  • Page 20: Officeconnect Remote 812 Software Installation

    OfficeConnect Remote 812 Software Installation The Remote 812 Install CD contains the Online Guides, the IP Wizard Utility, and the 3Com Instant Update software. The IP Wizard and Instant Update are available at this time only for Windows users. If you are a Windows user and are...
  • Page 21: Configuring The Officeconnect Remote 812 Manager

    Remote 812 Installation CD in your CD-ROM drive and selecting “Install Adobe Acrobat 3.01” from the menu. You may optionally choose to install the 3Com Instant Update utility. Launch the installation by putting the Remote 812 Installation CD in your CD-ROM drive and selecting “Install 3Com Instant Update”...
  • Page 22: Configuring In Dhcp Smart Mode

    2: I 812 ADSL R HAPTER NSTALLING THE FFICE ONNECT EMOTE OUTER If you selected DHCP Smart Mode or Unconfigured Mode, your Remote 812 must be assigned an IP address in order for your web browser to communicate with it. You must also have an administrative login profile (user name and password) assigned.
  • Page 23: Getting Started With The Officeconnect Remote 812 Manager

    812 “home page,” either enter the unit’s LAN IP address or, if DHCP Smart Mode is in use, the DNS host name (ocrdsl-3com.com) into the Location or Address field of your web browser. Notice that typing the http:// is optional (for example, you can type simply 192.168.200.254).
  • Page 24: Configuration Using The Remote Site Wizard

    2-10 2: I 812 ADSL R HAPTER NSTALLING THE FFICE ONNECT EMOTE OUTER After successful authentication, you will be presented with the Remote 812 “Wizard page.” If you do not see this screen, refer to the section on Troubleshooting in the Online User’s Guide (install from your CD).
  • Page 25: Remote Site Ip Wizard Field Descriptions

    Configuring the OfficeConnect Remote 812 Manager A description of each field follows. After you have entered in your configuration, when you want to send down the configuration to the Remote 812, press the “configure” button. You will then be redirected to the OfficeConnect Remote 812 Home page.
  • Page 26: Atm Vc Parameters

    2-12 2: I HAPTER NSTALLING THE FFICE bridged environment. When enabled, the network level addresses are used for forwarding, but the MAC layer addresses are pre-pended in the ethernet header over the Wide Area Connection. ATM VC Parameters Your Service provider should provide you with the Virtual Path Identifier (VPI) and Virtual Connection Identifier (VCI) values to configure for your connection.
  • Page 27 Configuring the OfficeConnect Remote 812 Manager 2-13 enabled NAT, you will also be prompted for the WAN interface. If you did not enable NAT, the WAN interface address is optional. If you do not configure the WAN Interface address, the Remote 812 LAN ethernet address should be a public address.
  • Page 29: Testing The Configuration

    ESTING THE ONFIGURATION Introduction This chapter contains information on testing the Configuration. General Testing IP Testing Advanced Troubleshooting General Testing After configuring the OfficeConnect Remote 812 for remote site connection(s), follow these steps to test the connections. Step 1: Check Interface Status 1 Be sure the DSL cable is connected to the OfficeConnect Remote 812 and the phone jack, and then check the ADSL Status LED on the front of the unit.
  • Page 30: Step 2: Check Network Status

    3: T HAPTER ESTING THE ONFIGURATION the cable to make sure it is not damaged. If there are no apparent cable problems, contact your service provider. Step 2: Check Network Status Check that all LAN and WAN networks are up. From the OfficeConnect Remote 812 Manager “home page,”...
  • Page 31: Ip Testing

    problems are resolved, continue to the IP testing section below. IP Testing Run a PING to make sure the OfficeConnect Remote 812 can reach the remote router. You can PING by using the OfficeConnect Remote 812 Manager, from MS-DOS, or test the connection through your Internet Service Provider.
  • Page 32: Dns Errors

    3: T HAPTER ESTING THE ONFIGURATION PING: host unreachable This means that the IP address is currently unreachable. This is indicative of a network problem. The router sent the message either to the specific network to which the IP address belongs or to a default gateway. If it was sent to the specific network and the network was learned via RIP, there is probably a temporary network problem.
  • Page 33: Option 3: Internet Browser (Internet Access Only)

    If you are connecting to the Internet, start a web browser and enter an address, such as http://www.3com.com. If the 3com web site home page comes up, all is configured correctly and you are on your way! If the 3Com web site home page does not appear, the problem may be incorrect DNS server addresses on your workstation.
  • Page 34: Advanced Troubleshooting

    3: T HAPTER ESTING THE ONFIGURATION Advanced Troubleshooting For more detailed troubleshooting information, refer to Troubleshooting in the OfficeConnect Remote 812 ADSL Router Online User’s Guide (on your Installation CD).
  • Page 35: Estoring The Factory Default

    ESTORING THE EFAULT WITH THE Resetting the Configuration of Your Router To reset your unit and select a different boot option: Unplug the power cable from your OfficeConnect Remote 812. Set the appropriate DIP switch. Plug the power cable back WHILE pressing in the Reset button on the back of your router for five seconds.
  • Page 37: Orkstation To

    ONFIGURING ORKSTATION TO DHCP C Workstation Configuration Using DHCP Smart Mode If you have chosen to utilize DHCP Smart Mode, you will need to configure some parameters on your workstation. You should set up the workstations on the OfficeConnect Remote 812’s LAN to automatically obtain their IP address. This is the default setting in Windows 95.
  • Page 38 B: C PPENDIX ONFIGURING 2 Select the IP Address tab. 3 Check the Obtain an IP Address Automatically button. This will cause the workstation to request an IP address from the OfficeConnect Remote 812. 4 Select the DNS Configuration tab. DHCP C ORKSTATION TO LIENT...
  • Page 39 Workstation Configuration Using DHCP Smart Mode Be careful not to remove the Host Name accidentally, if there is one in the box. Remove any DNS servers listed after the DNS Server Search Order field. Accept all of the networking changes. Reboot your workstation, then proceed to the next section, Software Installation.
  • Page 41: Afety Information

    Products manufactured by 3Com are safe and without risk provided they are installed, used, and maintained in good working order and in accordance with their instructions and recommendations.
  • Page 42: Important Safety Information

    C: S PPENDIX AFETY INFORMATION Ensure nothing rests on the unit’s system cables and that the cables are not located where they can be stepped on and cause damage to the unit. Keep the unit away from radiators and heat sources. Allow 25 mm (1 inch) around the unit or stack to provide adequate air circulation.
  • Page 43: Wichtige Sicherheitsinformationen

    If there is a physical problem with the unit that cannot be solved with problem solving actions in this guide, contact the 3Com reseller from whom the equipment was purchased. If the units are stackable, only stack similar units.
  • Page 44: Important Notice De Securite

    Benutzer ausgewechselt oder gewartet werden können. Sollte ein physikalischer Fehler auftreten, der mit den in diesem Handbuch beschriebenen Maßnahmen nicht zu beheben ist, setzen Sie sich mit dem 3Com-Vertreter in Verbindung, bei dem Sie das Gerät erworben haben. Bei stapelfähiger Konstruktion nur gleichartige Einheiten verwenden.
  • Page 45 Si un problème physique survient dans l'appareil, qui ne peut être résolu au moyen des techniques de dépannage du présent manuel, contactez le revendeur 3Com qui vous a fourni l'appareil. Si vous disposez de plusieurs appareils empilables sur racks, n'empilez que les appareils similaires.
  • Page 46: Medidas De Seguridad Importantes

    La unidad no contiene fusibles ni otros componentes que el usuario pueda cambiar o reparar. De producirse problemas cuya resolución no se explique en esta guía, póngase en contacto con el proveedor de 3Com.
  • Page 47: Informazioni Importanti Per La Sicurezza

    Si las unidades que posee son apilables, acople las que sean similares entre sí. ServiceConnect: la conexión de tierra debe centrarse con respecto a la base del bastidor de ServiceConnect 2000. ADVERTENCIA: puertos de datos de par trenzado RJ45. Son enchufes blindados RJ45 a los que sólo deben acoplarse conectores de datos RJ45.
  • Page 48 Se si verifica un problema che non si è in grado di risolvere seguendo le istruzioni per la risoluzione dei problemi riportate nel presente manuale, contattare il rivenditore 3Com presso il quale si è acquistata l'unità. Se le unità sono impilabili, impilare solamente unità simili.
  • Page 49: Introduction

    PECIFICATIONS Introduction This appendix features the Specifications for the OfficeConnect Remote 812 ADSL Router. General Specifications Power requirements 10 watts maximum Temperature requirements 0 - 50 degrees C (operating) -35 to +70 degrees C (shipping and storage) Humidity requirements 0-95% non-condensing (operating) 0-100% non-condensing (shipping and storage) MTBF (Mean Time Between Failures) 165,000 hours...
  • Page 50: Adsl Interface (One Rj-11 Jack

    D: S PPENDIX PECIFICATIONS ADSL Interface (one RJ-11 jack) Pin 1 — (Not loaded) Pin 2 — (Not used) Pin 3 — Ring Pin 4 — Tip Pin 5 — (Not used) Pin 6 — (Not loaded) LAN Interface (four RJ-45 jacks) Pin 1 —...
  • Page 51: Power Requirements D

    About This Guide 1, C-8 ADSL Modem Port 2-2 Advanced Troubleshooting 4-6 Assigning an IP address 2-8 boot option, selecting 2-3 Changing Boot Options 2-6 Configuration Planning Forms 2-6 Configuration, Testing the 4-1 Console Cable, Connecting 2-3 Console Port 2-2 conventions notice icons, About This Guide 2 text, About This Guide 2...
  • Page 52 Safety Information C-2 to C-8 Software Installation 2-6 Specifications B-1, A-1, C-1, D-1 Unconfigured Mode 2-6 Using 2-6 Workstation Configuration A-1 Workstation, Connecting to 2-3...
  • Page 53: Fcc Declaration Of Conformity

    ECLARATION OF ONFORMITY We declare under our sole responsibility that the Model: 0900 Description: 3Com OfficeConnect Remote 812 ADSL Router To which this declaration relates, is in conformity with the following standards or other normative documents: ANSI C63.4-1992 Methods of Measurement Federal Communications Commission 47 CFR Part 15, subpart B 15.107 (e) Class B Conducted Limits...
  • Page 54 FOR COMPLIANCE COULD VOID THE USER'S AUTHORITY TO OPERATE THIS EQUIPMENT ___________________________________________________________________________ UL/c UL Listing: This Information Technology Equipment is UL and cUL listed for both the US and Canadian markets respectively. _________________________________________________________________________ Canadian Notice: This digital apparatus does not exceed the Class B limits for radio noise emissions from digital apparatus set out in the interference-causing equipment standard entitled Digital Apparatus, ICES-003 of Industry Canada.
  • Page 55 Keating Technologies 25 Royal Crest Court, Suite 200 Markham, ONT L3R 9X4 INTERNATIONAL DECLARATION OF CONFORMITY Electromagnetic Compatibility This equipment was tested and found to conform to the Council Directive 89/336/EEC for electromagnetic compatibility. Conformity with this Directive is based upon compliance with the following harmonized standards: EN55022:1994 A1:1995 A2:1997(CISPR 22, 1993) Limits and Methods of Measurements of Radio Interference.
  • Page 57 January 1, 2000, and Customer notifies 3Com before the later of April 1, 2000, or ninety (90) days after purchase of the product from 3Com or its authorized reseller, 3Com shall, at its option and expense, provide a software update which would...
  • Page 58 (48) hours of installation but no later than thirty (30) days after the date of purchase, and this is verified by 3Com, it will be considered dead- or defective-on-arrival (DOA) and a replacement shall be provided by advance replacement. The replacement product will normally be shipped not later than three (3) business days after 3Com’s...

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