Troubleshoot Online; Register Your Product To Gain Service Benefits; Purchase Value-Added Services; Access Software Downloads - 3Com OfficeConnect User Manual

O S
BTAINING UPPORT FOR YOUR

Register Your Product to Gain Service Benefits

To take advantage of warranty and other service benefits, you
must first register your product at
http://eSupport.3com.com/.
3Com eSupport services are based on accounts that you create
or have authorization to access. First time users must apply for a
user name and password that provides access to a number of
eSupport features including Product Registration, Repair Services,
and Service Request.

Purchase Value-Added Services

To enhance response times or extend warranty benefits, contact
3Com or your authorized 3Com reseller. Value-added services
can include 24x7 telephone technical support, software
upgrades, onsite assistance or advance hardware replacement.
Experienced engineers are available to manage your installation
with minimal disruption to your network. Expert assessment and
implementation services are offered to fill resource gaps and
ensure the success of your networking projects. More
information on 3Com Extended Warranty and Professional
http://www.3com.com/
Services is available at
authorized 3Com reseller or 3Com for additional product and
support information.
P
RODUCT

Troubleshoot Online

You will find support tools posted on the 3Com web site at
http://www.3com.com/
3Com Knowledgebase helps you troubleshoot 3Com
products. This query-based interactive tool is located at
http://knowledgebase.3com.com
thousands of technical solutions written by 3Com support
engineers.
Connection Assistant helps you install, configure and
troubleshoot 3Com desktop and server NICs, wireless cards
and Bluetooth devices. This diagnostic software is located at:
http://www.3com.com/prodforms/software/con
nection_assistant/ca_thankyou.html

Access Software Downloads

Software Updates are the bug fix / maintenance releases for
the version of software initially purchased with the product. In
order to access these Software Updates you must first register
your product on the 3Com web site at
http://eSupport.3com.com/
Contact your
First time users will need to apply for a user name and password.
A link to software downloads can be found at
http://eSupport.3com.com/
Support heading at
Software Upgrades are the software releases that follow the
software version included with your original product. In order to
access upgrades and related documentation you must first
purchase a service contract from 3Com or your reseller.
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and contains
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, or under the Product
http://www.3com.com/