Table of Contents
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BRIEF CONTENTS
Part I-Getting Started
1
Getting Started ............................................................................................................ 1
Part II-Administering the System
2
System Settings .........................................................................................................29
3
Administering the Domain ........................................................................................83
4
Trunks ....................................................................................................................... 113
5
Dial Plans ................................................................................................................. 147
6
Extensions ................................................................................................................ 161
7
Park Orbits ............................................................................................................... 177
8
Service Flags ........................................................................................................... 181
9
Auto Attendant ........................................................................................................ 193
10
Hunt Groups ............................................................................................................ 215
11
Agent Groups .......................................................................................................... 225
12
Paging ...................................................................................................................... 251
13
Conferencing ........................................................................................................... 259
14
IVR Node .................................................................................................................. 271
15
Calling Card Account ............................................................................................ 283
16
Pre-Pay Feature ...................................................................................................... 289
17
Email ......................................................................................................................... 295
18
Audio and Greetings .............................................................................................. 309
19
Buttons ..................................................................................................................... 327
20
Plug and Play........................................................................................................... 343
21
Music on Hold ......................................................................................................... 375
22
Call Detail Records (CDRs) ................................................................................. 389
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Table of Contents
