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Configuring the Domain
From the Settings tab, you can configure many domain settings:
•
Name of the Domain: This field allows you to give the domain a descrip-
tive name. The name can contain special characters and spaces and may
include upper and lowercase characters. The name will be used by the system
when sending emails with call data records for the domain. This name is
independent from the domain name that is set by the system administrator.
•
Default Dial Plan: This dial plan will be used by the domain, but users can
override this with their own dial plan based on need. Most of the accounts
in a domain will use the default dial plan. If you do not set a default dial
plan, you will likely have problems placing outbound calls. Therefore, it is
strongly recommended to choose a default dial plan.
•
Default IVR Language: This setting can be configured by the administrator
and is not needed on the domain level in single-domain environments.
•
Tone Language: This setting can be configured by the administrator and is
not needed on the domain level in single-domain environments.
•
Default Web Language: This setting can be configured by the administra-
tor and is not needed on the domain level in single-domain environments.
•
Music on Hold Source: You can select the source of music that will be used
when a call is put on hold. The party who is on hold hears the music that is
chosen here. See also Chapter 21, "Music on Hold."
•
Timezone: The system can handle multiple time zones simultaneously,
making it possible for users to select a time zone that corresponds with their
geographic location. This setting influences the time on mailbox messages
and the telephone display. Before the system can apply the time zone to the
user's extension, it needs a time zone configuration file (
which is encoded in XML and looks similar to the following:
Chapter 3: Administering the Domain
timezones.xml
),
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