Snom ONE IP Phone Systems Manuals

Manuals and User Guides for Snom ONE IP Phone Systems. We have 2 Snom ONE IP Phone Systems manuals available for free PDF download: Technical Manual, User Manual

Snom ONE Technical Manual

Snom ONE Technical Manual (393 pages)

IP Telephone System

Brand: Snom | Category: Telephone System | Size: 19 MB

Table of Contents

Table of Contents
5
Part I-Getting Started

15
1 Getting Started

17
- About Snom ONE
  17
  - Memory/Hardware Requirements
    18
- USB Device
  18
  - Warnings
    18
  - Standards Conformance
    18
  - Disposal
    19
- Installing the Software
  19
  - Windows Installations
    19
- Logging in
  21
  - Login Levels
    21
- Activating Your License
  23
- Upgrading the Software
  23
  - Manual Software Upgrades
    24
- Restarting the System
  24
- Technical Support
  26
- Documentation
  27
Part II-Administering the System

29
2 System Settings

31
- Directory Structure
  33
  - Directory Tree
    33
  - Global Configuration File
    33
  - Folder Overview
    34
  - Folder Details
    35
- Configuring System Settings
  39
  - General
    39
  - Administrator Login
    40
  - Appearance
    41
  - Performance
    44
  - SIP Settings
    45
- Ports
  47
  - HTTP Ports
    47
  - SIP Ports
    47
  - RTP Ports
    49
  - Snmp
    50
  - Tftp
    51
- Logging
  52
  - General Logging
    52
  - Specific Events
    53
  - SIP Logging
    54
  - Configuration
    55
    
    Save/Restore a Backup
    56
    
    Request Configuration
    56
    
    Reload Configuration Files
    57
    
    Schedule a Reboot
    57
  - Certificate
    57
  - Access List
    59
  - Controlling User Page Appearance
    61
    
    General Control
    62
    
    Redirection Control
    63
    
    Mailbox Control
    63
    
    Email Control
    64
- 3 Administering the Domain
  
  65
  - Naming the Domain
    65
    
    Changing the Name of the Domain
    66
  - Assigning a Domain Administrator
    66
    
    Default Domain
    68
  - Configuring the Domain
    69
    
    Accounts Page Display
    74
    
    Recording Defaults
    76
    
    Email Settings
    76
    
    Midnight Events
    77
    
    Provisioning Parameters
    78
  - Domain Address Book
    79
    
    Creating a Domain Address Book
    79
    
    Searching for Contacts
    81
- 4 Trunks
  
  83
  - Trunk Types
    84
    
    SIP Registrations
    84
    
    SIP Gateway
    85
    
    Outbound Proxy
    85
  - Inbounds Calls
    86
    
    How the System Identifies a Trunk
    86
  - How the System Routes a Call to the Proper Extension
    88
    
    Basic Routing
    88
    
    When Regular Expressions Are Involved
    89
    
    Regular Expressions and Direct Inward Dialing (DID)
    91
  - Outbound Calls
    93
    
    Caller-ID
    93
    
    Generating the ANI
    93
    
    Representing the Source
    94
  - Creating Trunks
    95
  - Configuring Trunks
    96
    
    General Settings
    96
    
    Outbound Settings
    100
    
    Inbound Settings
    102
  - Connecting Branch Offices Together
    102
    
    Using a Gateway Trunk
    103
    
    Using a SIP Registrations Trunk (SIP Tie Line)
    104
- 5 Dial Plans
  
  107
  - Parts of a Dial Plan
    107
    
    Key Components
    107
    
    Wildcard Patterns
    110
    
    Regular Expression Matching
    110
  - Building a Dial Plan
    111
    
    Creating a Dial Plan
    111
    
    Configuring the Dial Plan
    111
  - Sample Dial Plans
    113
    
    Typical Dial Plan
    113
    
    A Simplified Dial Plan
    113
    
    Dial Plan with Prefix in Front of the Number
    113
    
    A North American Dial Plan
    113
    
    Sending Star Codes on a Trunk
    114
    
    Forced Matching
    114
  - Inter-Domain Dialing
    115
    
    Domains with Non-Overlapping Extensions
    115
    
    Domains with Overlapping Extensions
    115
- 6 Extensions
  
  117
  - Preparing the User Account
    117
    
    Working with the Default Extensions
    117
    
    Importing Multiple Extensions (Bulk)
    119
    
    Creating a few New Extensions
    119
  - Before Registering the Extension
    122
    
    Administrator-Only Settings
    122
    
    Registration Settings
    122
    
    Permission Settings
    125
- 7 Service Flags
  
  127
- 8 Auto Attendant
  
  137
  - How an Auto Attendant Works
    138
    
    Welcome Message
    138
    
    Processing User Input
    139
    
    Ringing an Extension
    139
    
    Blacklisted Callers and Anonymous Calls
    140
    
    Multiple Messages-Time-Based Configuration
    140
  - Setting up an Auto Attendant
    140
    
    Auto Attendant Behavior
    141
    
    Timeout Handling
    143
    
    Night Service
    144
    
    Dial-By-Name
    144
    
    Direct Destinations
    145
  - Nesting Auto Attendants
    146
  - Welcome Greetings
    147
    
    Overview
    147
    
    Recording the Greeting
    148
    
    Filing System and Naming Conventions
    149
- 9 Hunt Groups
  
  151
  - How the Hunt Group Works
    152
  - Setting up a Hunt Group
    153
    
    Identity
    153
    
    Ring Stages
    154
    
    Behavior
    154
    
    Night Service
    156
- 10 Agent Groups
  
  157
  - How the Agent Group Works
    158
    
    The Message-Music Cycle
    159
  - Setting up an Agent Group Account
    160
    
    Identity
    160
    
    Behavior
    161
    
    Connecting Caller to Agent
    165
    
    Preventing Lengthy Periods in Ringback or Queue
    166
    
    Mapping Telephone Keypad Numbers with Extensions
    166
    
    Night Service
    168
    
    SOAP Interface
    168
  - Logging in and out
    168
    
    Method 1: Buttons
    169
    
    Method 2: Star Codes
    169
  - Monitoring Agent Groups
    170
    
    Monitoring from the Web Interface
    170
    
    Monitoring Using Buttons on Phone
    172
    
    Monitoring from the WAC (Web-Based Console)
    172
- 11 Paging
  
  173
  - Types of Paging
    173
    
    Unicast Paging
    173
    
    Multicast Paging
    174
  - Setting up a Paging Account
    174
    
    Assigning Multicast IP Addresses to IP Phones
    177
- 12 Conferencing
  
  179
  - Scheduled Conferences
    180
    
    Creating a Scheduled Conference Account
    180
    
    Scheduling a New Conference
    182
    
    Modifying Scheduled Conferences
    183
    
    Moderating Scheduled Conferences
    183
  - Ad Hoc Conferences
    184
    
    Creating an Ad Hoc Conference Account
    184
    
    Calling into an Ad Hoc Conference
    185
    
    Moderating an Ad Hoc Conference
    185
- 13 IVR Node
  
  187
  - How the IVR Node Works
    188
  - Setting up an IVR Node Account
    189
    
    Identity
    190
    
    Settings
    190
  - Recording Messages
    191
    
    Record the Message Directly
    191
    
    Upload a WAV File
    192
  - Linking an External Application Server to an IVR Node
    192
    
    Sample SOAP Message
    192
- 14 Calling Card Account
  
  195
  - Setting up a Calling Card Account
    196
    
    Identity
    197
    
    Behavior
    197
- 15 Pre-Pay Feature
  
  199
  - Setting up the Pre-Pay
    199
    
    Creating the Rates Table
    199
    
    Assigning a Dollar Amount to an Extension
    201
  - Methods of Access
    201
    
    Extension
    201
    
    Personal Virtual Assistant
    202
    
    Calling Card Account (PIN Access)
    202
- 16 Email
  
  203
  - Configuring the SMTP Server
    203
    
    System-Wide SMTP Settings
    203
    
    Domain-Specific SMTP Settings
    204
  - Adding Email Accounts to the System
    204
  - Receiving Email Notifications from the System
    207
    
    Types of Email Notifications
    207
    
    Customizing Email Notifications
    207
  - Cdrs to Email
    208
    
    Cdrs for Trunk Activity
    209
    
    Cdrs for Your Extension Only
    209
    
    Cdrs for All Extensions on Your Domain
    210
    
    Cdrs for All Extensions on All Domains
    210
  - Call Recording to Email
    210
  - Blacklist Activity to Email
    211
    
    System-Initiated
    211
- 17 Audio and Greetings
  
  213
  - Greetings
    213
    
    Personal Greetings
    213
    
    Auto Attendant Greetings
    214
    
    Agent Group Greetings
    216
  - Recorded Phone Calls
    217
    
    User-Initiated Recordings
    217
    
    System-Initiated Recordings
    218
    
    File System
    218
    
    Notes
    220
  - Audio Prompts
    220
    
    Uploading New Languages
    221
  - Customized Ringtones
    222
- 18 Buttons
  
  225
  - Creating a Button Profile
    227
    
    Point-And-Click Method
    227
    
    CSV Method
    229
  - Assigning Button Profiles to Users
    230
    
    Assigning a Profile to a Single User
    230
    
    Massive Update of Profiles
    231
  - Key System Configuration
    231
    
    Setting up a Key System
    232
  - Multiple Identities and Button Profiles
    233
- 19 Plug and Play
  
  235
  - Finding Snom ONE
    235
  - Plug and Play Checklist
    236
    
    Configuring the Administrator Settings
    236
    
    Configuring the Domain Settings
    237
    
    Creating an Authentication Password
    238
    
    Setting up the Domain Address Book
    239
    
    Configuring the Button Profiles
    239
    
    Creating the Extension(S)
    239
  - Performing Plug and Play
    240
    
    DHCP, Option 66
    240
    
    SIP SUBSCRIBE (Multicast)
    241
    
    Mass Deployment
    242
    
    Manual Method (HTTP)
    242
  - Resetting the Phone
    245
    
    Using the Web Interface
    245
    
    Using the Phone
    245
    
    Using the Phone GUI
    245
  - Registering Numerous Extensions to One Phone
    246
  - Overriding Plug and Play Defaults
    247
    
    Changing Default Settings from Admin > Settings > Pnp
    247
  - Changing Default Settings Using a Customized XML File
    249
  - Troubleshooting
    255
20 Music on Hold

257
- Setting up Music on Hold
  258
  - Editing Moh Sources
    259
- Creating WAV Files
  259
- Configuring Paging/Music on Hold
  261
  - Download and Installation
    261
  - Setting up Paging
    262
  - Configuring Music on Hold
    264
  - XML Configuration File
    265
21 Call Detail Records (Cdrs)

267
- Automatically Generated Cdrs
  267
  - Extension" Cdrs
    268
  - IVR" Cdrs
    268
  - Trunk" Cdrs
    269
- Cdrs for Third-Party Software Vendors
  270
  - CDR to CSV
    271
  - CDR to Email
    272
  - CDR to Simple TCP
    272
  - CDR to SOAP/XML
    274
Part III-The User Interface

275
22 Web Interface

277
- Logging in
  277
- Extension Settings
  278
  - General Settings
    278
  - Address Book
    281
  - Redirection Settings
    281
  - Mailbox Settings
    283
  - Email Settings
    284
  - Instant Message
    286
- Call Lists
  287
  - Mailbox
    287
  - Missed Calls
    287
  - Call Log
    288
- Contacts
  289
  - Personal Address Book
    289
  - Domain Address Book
    291
  - Upload Domain Address Book to Phone
    292
- Extension Status
  292
23 Star Codes

295
- Basic Star Codes
  296
  - Redial a Number (*66)
    296
  - Call Return (*69)
    297
  - Intercom (*90)
    297
- Transferring Calls
  297
  - Transfer Calls
    297
  - Transfer a Call Directly to Someone's Voicemail
    298
    
    Blind Transfer
    298
    
    Attended Transfer
    298
  - Call Park (*85) and Call Park Retrieve (*86)
    299
  - Call Pickup (*87)
    299
  - Conferencing
    300
    
    Directed Pickup
    300
    
    Three-Way Conferences
    300
    
    Conference (*53)
    301
  - Anonymous Calls
    301
    
    Block Caller-ID (*67)
    301
    
    Reject Anonymous Calls (*88)
    302
  - Forwarding Calls
    302
    
    Hot Desking (*70)
    302
    
    Call Forward All Calls (*71/*72)
    303
    
    Call Forward on Busy (*73/*74)
    303
    
    Call Forward on no Answer (*75/*76)
    304
    
    Do Not Disturb (*78)
    304
    
    Set Night Mode for Domain Accounts (*80)
    305
  - Call Center Features
    305
    
    Agent Log In/Log out (*64/*65)
    306
    
    Call Barge (*81)
    306
    
    Call Teach Mode (*82)
    306
    
    Listen in (*83)
    307
  - Miscellaneous
    307
    
    Show Account Balance (*61)
    307
    
    Wakeup Call (*62)
    307
    
    Request Call Details (*63)
    307
    
    Clean up an Extension (*84)
    308
    
    Add to White List (*91)
    308
    
    Add to Black List (*92)
    308
    
    Call Record (*93/*94)
    308
- 24 Voicemail
  
  311
  - Setting up the Voicemail Account
    311
    
    Changing the PIN
    311
    
    Record Your Name
    312
    
    Record a Personal Welcome Message
    312
  - Accessing the Voicemail System
    312
  - Forwarding a Message
    313
  - Leaving Voicemail Messages
    313
  - Composing a New Message
    314
  - Personal Greetings
    314
    
    Recording/Activating Personal Greetings
    314
    
    Hearing Your Personal Greetings
    315
  - Advanced Features
    315
    
    Send a Voicemail Message Without Ringing Extension(S)
    315
    
    Transfer a Call Directly to Someone's Voicemail
    315
    
    Listen to Voicemail on Cell Phone
    316
  - Voicemail Notification
    316
  - Via Email
    316
  - Via Cell Phone
    316
  - Voicemail Feature Codes
    316
    
    Send Voicemail to Email Account (*95/*96)
    317
    
    Go to Voicemail (*97)
    317
    
    Go to Group Mail (*97)
    317
    
    Clear Message Waiting Indicator (*99)
    318
25 Cell Phones

319
- Cost Savings
  320
  - Callback
    320
  - Calling Card Account
    321
- Configuring the Cell Phone
  322
- Feature Codes
  325
- Personal Virtual Assistant
  326
Appendix A. Working with CSV Files

331
- Structural Requirements
  331
  - Structure
    331
- Parameters
  332
  - Extensions
    332
  - Agent Groups
    333
  - Hunt Groups
    333
  - Conference Account
    334
  - Paging
    334
  - Service Flags
    334
- Converting an Excel File to CSV
  335
  - Changing the Field Separator and Validating the File
    339
- Creating a Domain Address Book
  340
- Importing the CSV File
  343
  - Importing a CSV File for the Extension Account
    343
  - Importing CSV Files for Domain Address Books
    344
- Troubleshooting
  345
Appendix B. SIP Overview

347
- What Is SIP
  347
  - Background
    347
  - What Is a SIP Session
    347
- SIP Components
  347
  - User Agent Clients
    348
  - User Agent Servers
    348
  - Back-To-Back User Agent (B2Bua)
    349
- Sip Language
  349
  - Similarities with Html and Smtp
    349
  - Types of Messages
    350
  - Content of Messages
    351
- Describing the Sip Session
  352
- Sip Call Proces
  353
  - Session Establishment
    353
  - Session Termination
    355
  - Register Request
    355
  - Cancel Request
    357
- Snom One Settings and Sip Traces
  360
  - Viewing Sip Traces
    360
  - Logfile Syntax
    360
  - Troubleshooting with Logfiles
    361
  - Trunk and Extension Settings
    361
Appendix C. Snom ONE and Exchange

367

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Snom ONE User Manual

Snom ONE User Manual (27 pages)

Brand: Snom | Category: IP Phone | Size: 0 MB

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