Table of Contents
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INDEx
Symbols
911 95
A
access list
blocking IP addresses 72
address book
add agent group callers to 232
and anonymous calls 434
and CMC 97
create using a CSV file 489–495
domain address book 422
LDAP 60
upload address books to phone 422
user's personal address book 418–421
administrator
admin password 44
admin username 44
resetting admin password 44
web interface for admin 30
administrator authority
control over accounts 52
control over ANI 52
control over dial plans 52
control over trunks 51
control settings of user interface 75
agent groups 225–247, 432
add caller to address book 232
agents that can jump out 231
and cell phone settings 464
and DND 439
feature overview 225–226
logging in and out 244–245, 441
message-music cycle 228–229
monitoring 237
naming the agent group 230
night service 242–243
queueing 227
queue manager 236
recording agent group greetings 242
ringback in the queue 239–240
setting up an agent group 229–243
the From header 232
user input handling 240
ANI 128
anonymous calls
blocking your caller-ID 434
rejecting using *88 434
attended transfer 429
audio
audio__* folder 38
audio prompts 38
busy.wav 38
codec preference 57
customized ringtones 323–325
installing new languages 321–323
IVR language 43
ringback.wav 38
tone language 43
web language 43
auto attendants 193–212
black listed callers 198
dial by name 197, 205
direct destinations 205–206
nesting auto attendants 207–209
user input 196
Index
555
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Table of Contents
